I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Dear customer, thank you for your feedback. We packed your order within one day and also handed it over to our logistics partner. Apparently, the delivery to their country of delivery is currently taking longer, which we unfortunately have no influence on. We are really sorry about that. An investigation has already been commissioned and we will inform you as soon as we have results. You can contact us at any time via our contact form or by e-mail.
Dear customer, thank you for your feedback. We are sorry that you were not satisfied. Can we help you? Please feel free to contact us via our contact form.
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Feb 14, 2023
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Feb 14, 2023
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Feb 14, 2023
Good prices, quick delivery and big choice
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Feb 13, 2023
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Feb 13, 2023
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Feb 13, 2023
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Feb 13, 2023
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Feb 13, 2023
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Feb 13, 2023
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Feb 13, 2023
Very good selection of parts at fair prices. Missing star is because cardboard box was broken and one (small) item had fallen out.
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Feb 13, 2023
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Answer by bike-discount.de/en
Feb 13, 2023
Dear customer, thank you for your feedback. I have reviewed your case. You asked for the shipment link that you received with the order confirmation. I have sent it to you again. We hope you enjoy the items you ordered. Please note that there were delays due to strikes in the country of delivery. This is not in our influence, we kindly ask for your understanding.
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Feb 13, 2023
Although some products are legally restricted from shipping to Bhutan, the overall experience in buying the bike products has been good so far.
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Feb 13, 2023
Item was inaccurately described and Bikediscount refused to pay for return.
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Answer by bike-discount.de/en
Feb 13, 2023
Dear customer, thank you for your feedback. I have reviewed your case. Our employee did indeed provide you with the correct information in the email. The enclosed conversion kit refers to the diameter. You were talking about the width of the hub. We can guarantee you that we have this wheel correctly described and also correctly selected by our customers. However, we will be happy to help you with advice before ordering so that you can select the correct item. Thank you for your understanding.
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