bike-discount.de/enReviews

: 31,271Excellent

4.78

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certified since: Jun 7, 2022
updated on: Jan 26, 2023
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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certified since: Jun 7, 2022
updated on: Jan 26, 2023
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

8,727 verified reviews in the last 12 months

31,271 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


10 days ago
I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
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the most relevant critical review


Jan 26, 2022
I am dissatisfied with my warranty claim. I sent item back for replacement, but got a refund - claiming the product was not in stock at the time. I was instructed to reorder the item, but at much higher price.
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Reviews for bike-discount.de/en

Sort by Latest first 
(806)
(155)
 Verified review
Sep 21, 2022
All the items I ordered were of good quality, the delivery was on time, I will continue to purchase INSHALLAH.
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 Verified review
Sep 21, 2022
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 Verified review
Sep 21, 2022
Delivery in destination country Would Be faster.
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 Verified review
Sep 21, 2022
Very satisfied with the bike and how it were put together, but DHL takes way to long before home delivery :-)
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 Verified review
Sep 21, 2022
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 Verified review
Sep 21, 2022
Trustworthy site with a lot of great products and very reliable shipping times
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 Verified review
Sep 20, 2022
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 Verified review
Sep 20, 2022
Send me defective goods, does not pay for return and do they reply to mails and their phone number does not exist when I try to call them. They may be cheap but apparently you get no service at all and your out of luck if things doesn't turn out right. Avoid this shop !
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Answer by bike-discount.de/en
Sep 20, 2022
We cannot understand your comments. We have no contact in our system regarding possibly defective goods. So we can't take action without contact. Our telephone number is very much real and works fine. If you have a problem with the goods we delivered, please contact "reklamatio@bike-discount.de". This is the only way we can help you. If an item is defective, you will of course be reimbursed for the shipping costs.
 Verified review
Sep 20, 2022
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 Verified review
Sep 20, 2022
Absolutely awful. Ordered some stuff to the UK. The website says "custom charges might apply"-- custom charges were applied (around 20% + charge for the service). I might be wrong but It seems the seller doesn't care about it at all. I haven't received anything to email. I had to call the custom to get a reference number to pay these charges. Of course, it took a lot of time. Poor reply from the seller -- several days.
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Answer by bike-discount.de/en
Sep 20, 2022
We cannot state the exact customs duties in advance. This depends not only on the value of the goods, but also on the type of goods. Of course, this can vary quite a bit. Of course, the convenience is no longer the same after Brexit. As a rule, you will be informed of the charges by customs or the relevant national post office and not the other way round. We are sorry that this went so unhappily.
 Verified review
Sep 19, 2022
After almost 4 weeks, my bike is still not delivered. I've reached out to the customer service as the bike is still with DHL. They are not solving the issue together with DHL and they are not responding to to mail I've send them about it. If DHL lost the bike, I expect the Bike-discount sends a new bike and solve the issue with DHL afterwards. Also paying for a delivery service that does not deliver, is not ok. I'm awaiting Bike-discount to come with a proper solution to make me a happy client.
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 Verified review
Sep 19, 2022
flexible, reliable
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 Verified review
Sep 19, 2022
Website easy to use and good info about products.
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 Verified review
Sep 19, 2022
It’s hard to give any feedback because the bike I have ordered was never delivered… Perhaps change the shipping company . If they compensate me with sending another bike and a better one then I’ll give 5 stars …
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 Verified review
Sep 19, 2022
after sale and warranty issues should have more consideration
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 Verified review
Sep 19, 2022
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 Verified review
Sep 19, 2022
Still hasn’t arrived. Have spent £250 and havnt had an update since 7th September (2 weeks ago) Don’t be fooled by the low prices
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Answer by bike-discount.de/en
Sep 19, 2022
The shipment has actually been at the delivery depot since 7/9/22. Too bad you did not contact us. Then we could have helped you too. Our colleagues are now contacting DHL. Important current info: the shipment is waiting for payment of customs duties since 07.09.22. According to tracking, the customer has already been contacted twice by ParcelForce regarding this.
 Verified review
Sep 19, 2022
fast and precise
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 Verified review
Sep 19, 2022
my packet is lost.
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Answer by bike-discount.de/en
Sep 19, 2022
The shipment has been delivered to you on 8.9.22. If this is not the case, please contact us. This is the only way to help you !!! reklamation@bike-discount.de
 Verified review
Sep 18, 2022
Not much to say. I bought a bicycle seat and they send it to me.
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