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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
I normally like your site. This time I purchased a bike and delivery time was really long.
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Jul 23, 2023
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Good range of products. But postage was too expensive considering it too over a week to arrive.
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Jul 23, 2023
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Great prices
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Jul 23, 2023
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Good sales, not so good with warranty
Generally good sales service. Warranty service not the best. Had a shock spend more than a month in warranty repair. Refused to refund money, despite several requests
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Jul 23, 2023
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Jul 22, 2023
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Answer by bike-discount.de/en
Jul 24, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Jul 22, 2023
Verified review
Decent prizes, delivery took way much longer that promised.
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Jul 22, 2023
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Jul 21, 2023
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Jul 21, 2023
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The shop has a wide selection but they do not refund return shipment costs from Finland
The shop has a wide selection and they ship fast. Down side is that cost of return shipments from Finland are not refunded. This makes the shop not preferred for all items with a moderate risk of return (clothing, shoes, helmets...).
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Jul 21, 2023
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Jul 21, 2023
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Fast delivery
It would be good if the amount of purchase gives you bigger discount
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Jul 21, 2023
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Ass good ass it gets👍😊
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Jul 21, 2023
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Fast ekspedition. I think the item (rear wheel Mavic) shoul have been better protected. On the fotos you Can see the wheel hub has gone through the cardboard which resulted in some scratches on both ends of hub. No influence on the function. Butttt 😔
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Jul 21, 2023
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Fast service
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Jul 20, 2023
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Pakket niet aangekregen en geld nog niet terug gestort gekregen.
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Answer by bike-discount.de/en
Jul 24, 2023
Dear Customer,
Thank you for your patience. I have checked your details: We apologise for the inconvenience and will refund the amount to the payment method you chose when placing your order.
If you have any further questions, please do not hesitate to contact us.
Jul 20, 2023
Verified review
Fantastic shop with a great variety of products.
But they should definitely check the parts prior the shipment.
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