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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Placed a very big order, among which a pair of expensive MTB shoes. There were a tad too small so decided to opt for a larger size, only to find out that the price became >40 euros more expensive.
Contacted the customer service to see if I could simply exchange them for a larger pair at the same price, they dodged all questions and provided no understanding for the situation. I only received robotic answers in poor English stating that they don’t do exchanges. Very poor customer service, at least try to explain why you have a certain policy. Last time I order through bike-discount
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Answer by bike-discount.de/en
Aug 10, 2023
Dear customer, thank you for your feedback. I have reviewed your request. Unfortunately, we do not take exchanges, this is
Clearly stated in our terms and conditions and FAQs. We ask for your understanding.
Aug 9, 2023
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Aug 9, 2023
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Aug 9, 2023
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Shop offers a large range of products. Indication of availability or leadtime is very handy.
Shipping cost for small shipments is too high. Best to wait until you have a large amount before ordering.
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Aug 9, 2023
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Aug 9, 2023
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Aug 9, 2023
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Good price and fast delivery
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Aug 9, 2023
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Add the phone number to my address!!!
Everything is great, except you NEVER add the phone number to my address (Romania), so I NEVER get notified by the courier about my delivery (5+ orders already)
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Aug 9, 2023
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Cheap price
No instructions or original packaging
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Aug 9, 2023
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Aug 8, 2023
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Romel
I like: quick response, info flow, lead time was shorter that declared.
Dislike: The bike had some technical faults > bent derailleur hook, frayed end of steel cable for shifting gears, front shock absorber side rubbed off in transport (minor detail), damaged steel cable grommet (plastic element where the cable enters the bicycle frame) for saddle height adjustment.
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Aug 8, 2023
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Aug 8, 2023
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Good product variety and quality, bad buying experience and delays in EU shipping
3 of my 4 bikes are bought from bike-discount.de - Radon City Confort, Radon Skeen Trail 9.0 and a Cube WLS Sting.
I have a few dozen orders exceeding 10.000 euros in the last years and bike-discount.de was my first option for me regarding bikes and components.
However, my experiences this year (2023) were totally disappointing and I hope I won't have to buy anything again from them.
First, I bought in April 2023 a Radon Skeen Trail 9.0 which had a deliver time of 10 days in the websjop and was in stock at the time of the purchase. Along with the bike I ordered other parts and accessories (tubeless valves, sealant pedals etc) needed for the bike. The bike arrived after 3 weeks with the parcel being damaged and the rear wheel scratched - I received a voucher for the damage from bike-discount.de. The shipment was 100 euros worth intra EU and I received only a compensation from it - make up your own decision if it's worth it. However, the parts and accessories were send in another parcel that left the warehouse after 3 weeks - I received the bike with 10 days delay and I could not use it. They forgot to send it... After I made a ticket they send it with priority shipping and I got the parts in 48h. You judge if they could have send the parts before the bike...The bike itself it's superb, and I recommend the brand if they solve their problems with shipping.
My second bad experience was this month when I placed and order on Tuesday evening for some parts (700 euros worth). The order was dispatched the next Monday and with insane luck was delivered in 10 days. If the carrier wouldn't have been ok, I would have received the order in 13 days. Again you judge if this is ok, considering that there are other important on-line shops in Germany that have next day delivery in the EU( with extra charge) or others that have half the price of shipping intra EU...
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Answer by bike-discount.de/en
Aug 8, 2023
Dear customer, thank you for your order and your review. It's great that you are so satisfied with your bike, we are really very happy about that. Of course, we find it all the more regrettable that there were so many problems with the deliveries. I would like to assure you that we will look into these problems internally. As you can see from the positive reviews in this platform, this does not meet our standard, and we would like to really apologise for this. One note: we are working hard to be able to offer an express service in the future as well.
Is there anything else we can help you with? Please contact us at any time if there is anything else we can do for you.
Aug 8, 2023
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Fox proframe rs
The helmet arrived damaged, after sending the photo they do not communicate at all, the matter has not been resolved after 15 days
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Answer by bike-discount.de/en
Aug 8, 2023
Dear customer, thank you for your order and your review. I am sorry that we do not seem to be able to fully satisfy you. I have checked your details. We have replied to your enquiries by mail three times. We have asked you to send us meaningful pictures. You stated that you sent them to an e-mail address that is not assigned to our online shop. Unfortunately, we cannot retrieve this address. Unfortunately, we have not received any pictures from you so far, not even in our spam folder. There are no technical problems on our side, we process a lot of mail requests every day without any problems. We therefore kindly ask you again to send us photos of the defective item so that we can process your request. Alternatively, you would need to send the item to us for inspection. Thank you for your understanding.
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