Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Gentile cliente, grazie per il suo feedback. Ci dispiace molto che ci siano stati problemi con la spedizione. Abbiamo già avviato un'indagine con il nostro partner logistico. Naturalmente la informeremo immediatamente non appena riceveremo una risposta. Nel frattempo, non esiti a contattarci in qualsiasi momento. Grazie per la vostra pazienza e comprensione.
They do not have a vat scheme in place, unlike many other competitors, so orders coming into the UK will get caught up in customs and will attract duty charges and fees. When the fees are factored in, any apparent cost saving is soon evaporated. Great range of products that are not available as a one stop shop elsewhere so probably worth the hassle.
Report review
May 31, 2023
Verified review
out-of-stock product did not become available for ordering when the notice email was sent, but i needed to wait and log in later to complete the order
Report review
May 31, 2023
Verified review
Na 18 dagen nog steeds geen onderdelen 😔
Report review
Answer by bike-discount.de/en
May 31, 2023
Dear customer, thank you for your order and your review.
I have checked your information. Apparently, it occurs in transit through our logistics partner. Even though we cannot influence this, we apologise for the circumstances. However, we have already initiated an investigation and will get back to you as soon as we receive an answer. In the meantime, please do not hesitate to contact us at any time with further questions or concerns.
Thank you kindly for your understanding.
May 31, 2023
Verified review
Good price/performance products, only expensive shipping to some part of Europe even if you order over 250 eur. It should be free.
Report review
May 31, 2023
Verified review
Nice prices and products
I expected faster delivery
Report review
May 30, 2023
Verified review
Report review
May 30, 2023
Verified review
After 25 days from order i still can.t track my order on DHL site.
Report review
Answer by bike-discount.de/en
May 31, 2023
Dear Customer,
Thank you for your order and feedback.
We apologize very much for the inconvenience. Due to several national holidays there was a small delay in processing. I have reviewed your case and could see that the ordered goods are now on their way. If, contrary to expectations, you did not receive a tracking link, please contact us so that we can assist you further.
Thank you for your understanding.
May 30, 2023
Verified review
Delivery time
Product are well enaugh described. The only thing which improvement is welcome is delivery time when shipping abroad.
Report review
May 30, 2023
Verified review
Ingen problemer ud over det bliver postnord som står for den sidste levering i Danmark
Report review
May 30, 2023
Verified review
Report review
May 29, 2023
Verified review
Never any problems with delivering or products
Report review
May 29, 2023
Verified review
Good experience
Some delivery info was unclear and there was some trouble with paying through Amazon so I had to use other ways, otherwise everything was fine.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.