I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Most important bike part was missing from my order. Out of stock despite the fact that wed shop had it when I ordered. Customer service really takes at least 5 days to answear so it takes for ever to sort it. Still waiting...
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Answer by bike-discount.de/en
Sep 14, 2022
Unfortunately, in this case there was an unfortunate exception to the over sale, so that the item was briefly not available. We regret this and apologize for this. The customer has been informed about this in writing.
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Sep 9, 2022
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Sep 9, 2022
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Sep 8, 2022
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Sep 8, 2022
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Sep 8, 2022
I did not get my order
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Answer by bike-discount.de/en
Sep 8, 2022
We are sorry that shipments to Kazakhstan may take a little longer at the moment. As our colleague already told you by mail, we ask you for a little patience. At the moment the shipment is obviously at customs. If in a few days there is no change in the parcel history, we will initiate an investigation with DHL and help you further. We ask for your understanding that we will not send another package now, as this will lead to the same result. Here only some patience helps in these times and shipments to certain regions.
Fast service and good prices. I would really like if I could pay with IDEAL.
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Sep 7, 2022
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Sep 7, 2022
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Sep 7, 2022
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Sep 6, 2022
Good response time
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Sep 6, 2022
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Sep 6, 2022
the postage costs for returning or exchanging the product are paid from Finland
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Answer by bike-discount.de/en
Sep 6, 2022
Clarification: The shipping costs for returns due to justified complaints will of course be borne by us.
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Sep 5, 2022
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Sep 5, 2022
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Sep 5, 2022
Great prices, great selection of parts and great website to navigate on, but the shipment could be faster.
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Sep 5, 2022
No comment
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Sep 5, 2022
I have ordrede a CUBE bike plus accessoires.
The bike was delivered accordingly to plan.
However the other parts (including pedals for the bike) was not send in the same package. After 10 days I asked what happend with it - and had to wait several days for an answear.
When I finally got the package - it was damaged and several components were missing. There where a note in the box from the transport company that the box where damaged and components was missing. Value of missing parts was +50€. Again after complaining I waited 8 days for an answear and they offered me a €20 vouncher.
I can not recommend anyone to do business with them!
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Answer by bike-discount.de/en
Sep 5, 2022
The ordered bicycle was shipped by freight forwarder. The additionally ordered accessories did not fit into the bike box. We therefore sent them in an extra parcel by parcel service. Unfortunately, there was transport damage to this package. This is annoying and we are sorry. In consultation with you, we have refunded the accessories.
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