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Top positive review
Aug 16, 2023
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Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Everything went well and the delivery arrived as expected.
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May 25, 2023
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May 25, 2023
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Very poor warranty experience.
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Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you very much for your review.
I have reviewed your case. Of course, we are sorry that there is a delay on the part of our logistics partner in picking up the item. However, we kindly ask you to understand that in the case of your country of delivery, customs procedures are mandatory, which may extend the process in the processing time. Unfortunately, we can not influence this. We therefore kindly ask for your patience, and thank you for your understanding. As I could see, you are already in contact with our customer service. We will be happy to answer any further questions you may have.
+ Assortment, ordering and payment process
- Delivery (still good but twice or 3 times longer than 2-3 years ago...)
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May 24, 2023
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May 24, 2023
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good products good after service
good products at a fair price also they have a good after market service, warranty and such
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May 23, 2023
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May 23, 2023
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May 23, 2023
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May 23, 2023
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May 22, 2023
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May 22, 2023
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May 22, 2023
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Good prices, Fast delivery
I step upon the Bike inn and i found very good prices.
I needed a side bag for my Bike and after i chosen one i saw other sites and Bike inn had the best price. I didn't knew the site but i tried it. I got my order very fast and the item was everything the Bike Inn announced.
Very pleased with the service.
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May 21, 2023
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I did not receive tracking link for my bikes delivery but issue was solved promptly by the customer service. This was my second bike purchase from Bike Discount, first bike had assembly issues but this one was proper out of the box. I wonder the separate delivery of pedals and side stand, in my opinion they could be delivered together with the bike. In all I'm quite happy with the two eMTB's delivered
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May 20, 2023
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They stated sizes on bike jersey that was way of. Than they wanted me to pay for the return shipping cost!
They should have payed for an exchange of the product for free.
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Answer by bike-discount.de/en
May 22, 2023
Dear customer,
thank you for the order and the evaluation.
We conscientiously display the sizes of the items in our store based on the data provided to us by the manufacturer.
Our return policy for your country of delivery can be viewed transparently on our website before purchase. We therefore ask for your understanding for our procedure.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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