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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Bike-discount were reasonably helpful and responded swiftly to e-mails.
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Feb 8, 2023
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Feb 8, 2023
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Feb 8, 2023
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Feb 8, 2023
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Feb 8, 2023
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Generally pretty good
The Good:
Fairly quick delivery of 3 days (vs. my best experience of same day delivery from Chain Reaction Cycles)
Good communication on order confirmation, shipping and return.
Generally (but by no means always) the best prices.
Could be improved:
Other online bike shops frequently have a broader selection with more detailed product information, especially component weights, sizing and things like breathability and waterproof ratings for jackets.
I have had experience in the past of contacting this company to order a mainstream component that should be freely available on the market (according to the SRAM European distributer) and the only reply I got back was "No chance".
I have had more interested and considered responses from other companies, and would expect more helpful and courteous customer service than a 2-word can't-be-bothered response.
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Feb 8, 2023
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delivery speed
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Feb 7, 2023
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Feb 7, 2023
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The shipment is done by DHL and took 2 weeks. Too much for at least 4 daily flights to Israel and a small package.
On general was satisfied with remark of one item stated available but after payment received note the same item is out of stock, it seems sometimes the stock does not follow web site data, but sometimes s... happens sort to speak
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