bike-discount.de/en
Reviews:

14,056 reviews in the last 12 months48,988 total reviews  

4.80
Excellent

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bike-discount.de/en fulfils all Trusted Shops quality criteria, including
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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Apr 14, 2023
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Apr 13, 2023
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Apr 13, 2023
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Apr 12, 2023
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Apr 12, 2023
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Apr 12, 2023
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Apr 12, 2023
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longer delivery, but excellent product
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Apr 11, 2023
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I have not received my order yet as it is still at the Royal Mail depot in Edinburgh. I've phoned the depot twice in order to pay the customs charges, but have been told that it has not been processed. It has been with them since 27.3.23, over 2 weeks. I'm currently waiting for them to get back to me.
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Answer by bike-discount.de/en
Apr 13, 2023
Dear customer, thank you for your review. We quickly packed your order and handed it over to our logistics partner. Unfortunately, there seem to be delays due to customs clearance in your country of delivery. Even though we unfortunately have no influence on this, we are very sorry. I could not find any contact on the matter from your side in our system. If you continue to experience difficulties with the delivery, please do not hesitate to contact us so that we can help you. Thank you for your understanding.
Apr 11, 2023
 Verified review
Wheels damaged, poorly packed.
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Answer by bike-discount.de/en
Apr 13, 2023
Dear customer, thank you for your order and your review. We are very sorry that you did not receive the goods in perfect condition. I have reviewed your case and could see that you have already been in contact with our customer service. We will definitely take your feedback into consideration and thank you kindly for your understanding.
Apr 11, 2023
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Apr 11, 2023
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Stll waiting for my order
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Answer by bike-discount.de/en
Apr 11, 2023
Dear Customer, thank you very much for your review. I checked on your case: Your order already arrived in your delivery country. Please note that delivery to your country may take a little more time due to different means of transport and also customs procedures. You are welcome to contact us via our contact form or e-mail. We will be happy to help you track your package. As your delivery has to travel a long way, we thank you for your patience.and for your understanding.
Apr 10, 2023
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Post costs are high.
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Apr 10, 2023
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Apr 10, 2023
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Apr 10, 2023
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Apr 9, 2023
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Prices are very good, shipping costs could be better
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Apr 9, 2023
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Apr 8, 2023
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Apr 8, 2023
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Appoint a sales representative in NL.
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