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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
I ordered a product (a frame), but it was dented at the headset so completely useless and had serious problems with the paint. I returned it and received a new one without any excuses or whatsoever. In the mean while the sales price of that frame dropped between ordering and returning (1 week). And even when gently asking it was very clear (read: unfriendly) that there was no discussion possible. Very sad (and shameful) for a company claiming to offer the lowest price.
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Answer by bike-discount.de/en
Nov 7, 2023
Thank you for your order and feedback. We are really sorry that you seem to have received a faulty delivery. We work very carefully, but even we are not perfect. I have checked your details: we have of course apologised to you, reclaimed the incorrectly delivered item at our expense and re-delivered the item to you free of charge. Thank you very much for your patience and understanding.
Nov 11, 2023
Verified review
complicated delivery
problem with transport. it was not delivered to DHL as stated, but it was sold to Czech Post. Czech Post is the worst delivery company. The price of transport was too high for the quality of this service. please do not entrust all parcels to the Czech post office! deliver by courier to the client like other German e-shops.
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Answer by bike-discount.de/en
Nov 13, 2023
Thank you for your order and your review.
We are sorry that you have apparently experienced some inconvenience. Please note: When shipping with "DHL Paket", DHL hands over the shipment to the national carrier at the border.
We are working on offering transport with "DHL Express" in the future. However, this is a different shipping method. With this shipping method, the parcel is transported to the customer by "DHL Express". This is not the case with "DHL Paket", as described above.
Is there anything else we can do for you?
You are welcome to contact us at any time.
Thank you for your understanding.
Nov 6, 2023
Verified review
I have to pay for returns
I have to pay for returning shoes that do not fit, because they don't fit the measurements that are described on the website.
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Answer by bike-discount.de/en
Nov 8, 2023
Dear Customer,
thank you for placing your order with us.
We are delighted that you are benefiting from our low prices. In order to continue to offer you the best prices possible, we are unfortunately unable to offer free returns for all countries. However, we regularly review our options and are committed to offering our customers fair and conditions. You can always check our returns policy for your country of delivery on our website before making a purchase.
Choosing the right size for clothes and shoes depends on a number of factors. On our website we always give the official manufacturer's specifications. Thank you for your understanding.
3 days ago
Verified review
Slow reaction and shipping time. Not communicative to work out the issues or provide information on shipping.
The delivery took more than a week.
The reason is Finnish Posti..
And the front light does not work
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Answer by bike-discount.de/en
Nov 7, 2023
Thank you for your order and your review. I have checked your details: We are sorry that the delivery of your order took one day longer than we stated in the delivery time. Please contact us about the faulty item. We will of course help you further. We appreciate your patience and understanding.
8 days ago
Verified review
Посылка пришла не полностью. 2 части из 19 не были доставлены
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Answer by bike-discount.de/en
8 days ago
Dear customer, thank you for your order and your review. We are sorry that there appears to have been some inconvenience. Unfortunately, I cannot find any communication from you on the matter using the contact details stored in the system. Please feel free to contact us directly, we would be very happy to help you. Thank you for your understanding.
Nov 6, 2023
Verified review
Long delivery time without explanation or contact
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Answer by bike-discount.de/en
Nov 7, 2023
Thank you for your order and your review. You placed the order for the specified reference on a Saturday, and the shipment was delivered abroad on Tuesday. There was a weekend in between when neither we nor our logistics partner were working. We are sorry that we were unable to meet your expectations. From our point of view, we were quick. We kindly ask for your understanding and hope you enjoy the products you ordered.
Oct 8, 2023
Verified review
Huge 35% additional cost to goods ordered in form of Customs charges which added to final total made it far cheaper to order in UK. It also took 5 weeks to arrive due to customs delays via their delivery company. This is not directly Bike Discounts fault but UK customers should be made aware of potential delivery delays due to customs and big additional expenses to their goods.
I have contacted Bike Discount Support team to express this but as yet 6 days later, no response
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Answer by bike-discount.de/en
Oct 9, 2023
Dear customer, thank you for your order and your review. Of course, we can understand that the circumstances are inconvenient for you, and we are very sorry for this. However, as you have already written yourself, we have no influence on the customs processing in your country of delivery.
I have initiated the processing of your enquiry internally, and you will receive a reply from us shortly. We apologise for the delay.
Thank you for your patience and understanding.
Oct 2, 2023
Verified review
It usually works, but.
I´ve ordered several times and the orders have arrived in time and without trouble but in this case, no. And a big no! I don´t think it´s Bike Discounts fault but DHL just sends the package in a loop in Germany. It doesn´t inspire confidence in further orders. It´s soon been a month since the order and for the past 2 weeks the package just travels around in Germany. Back and forth between Hamburg and Neumünster...
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Answer by bike-discount.de/en
Oct 2, 2023
Thank you for your review.
We are really sorry for this inconvenience. Indeed, our logistics partner seemed to have problems. We have done everything in our power to ensure that your package is now processed appropriately. I have checked your details: You can see in the tracking that a new status has now been assigned. The package is now finally on its way to the recipient region.
We sincerely apologize for the delay. Of course, we are still happy to assist you at any time if you have any further questions.
Oct 25, 2023
Verified review
Return ticket
Bike Discount is cheaper, and generally very good. Right up until returns need to be made...even for products that were never ordered...the return postage kills the price advantages, and the company agants are cursory and rude
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Answer by bike-discount.de/en
Oct 26, 2023
Dear customer, thank you for your order and the review.
Of course we are sorry that we could not satisfy you completely. However, we also ask for your understanding.
We have transparently displayed our return conditions on our website, and we have delivered the ordered product to you.
I have checked your details:
our service staff have very kindly explained to you that unfortunately we cannot offer a free return label for your country of delivery. This did not meet with your approval and you clearly emphasised this view. We store the official size information of the manufacturers on our website. The fit of garments is subject to a variety of aspects, including personal preferences. Unfortunately, it is not always possible to determine these factors in advance. It is therefore not possible to completely exclude the possibility that a garment is too tight, even if you measure it beforehand.
We therefore kindly ask for your understanding.
Oct 8, 2023
Verified review
long delivery, bad service, wrong order
Very long delivery. 2 weeks!!! It is crazy. And i order bike case, but reciewed constructor kit that takes 2 hours to assemble and requires special tools. Not the best thing to do 5 hours before a flight
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Answer by bike-discount.de/en
Oct 9, 2023
Dear customer, thank you for your order and feedback, we apologise that the delivery took a little longer than expected.
We are very sorry to hear that you have ordered the wrong item. Is there anything we can do for you? We are always happy to assist.
Oct 18, 2023
Verified review
Poor customer service sometimes
Recently, former savings have been wiped out because of return postage for the wrong item. This seems wrong. It also doesn't seem legal. The customer service types are rather rude about it too
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Answer by bike-discount.de/en
Oct 18, 2023
Dear customer,
thank you very much for your order and for your review.
We are glad that you can benefit from our low prices. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our return conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. We therefore ask for your understanding for our procedure.
Oct 22, 2023
Verified review
Cassette voor fiets zat in een reeds geopende verpakking, en niet zoals het nieuw verpakt is. hierdoor lagen alle delen los in de doos.
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Answer by bike-discount.de/en
Oct 23, 2023
Dear customer,
thank you very much for your order and your review. We are really sorry that there seems to have been some inconvenience. Unfortunately, I can't find any request from your side in our system. Please feel free to contact us, we would be very happy to help you. Thank you very much.
Oct 16, 2023
Verified review
Disaster shiping.. almost a month and my purchase not yet departed Germany .. no way I'll purchase anything from you.
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Answer by bike-discount.de/en
Oct 16, 2023
Dear customer, thank you for your order and your review. We are very sorry that there are apparently delays on the delivery route by our logistics partner. We can well understand that this is irritating for you. Likewise, we kindly ask for your understanding and patience, as your delivery country is far away and the shipment has to be transported by several different shipping methods. I could see that you are already in contact with our customer service. Of course, we will help you and are still here for you at any time.
Oct 20, 2023
Verified review
I have make my order 02/10 and it’s still on the way. Or something is going wrong with the dhl tracking system
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Answer by bike-discount.de/en
Oct 20, 2023
Dear Customer, thank you for your order and feedback. We are very sorry that there seems to be some inconvenience in transit. Of course, we are now going to help you. We will launch an investigation and get back to you as soon as possible. Thanks for your patience and understanding in this matter.
Oct 10, 2023
Verified review
Two times I have recieved the wrong part. Saddle Selle Italia!
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Answer by bike-discount.de/en
Oct 11, 2023
Dear customer, thank you very much for your order and your review.
We really have to apologise so much. I have checked your details: There was an error in the system with this article, which we are currently correcting. We are so sorry for the inconvenience caused. Please contact us by e-mail so that we can help you as soon as possible. Thank you for your understanding.
Oct 16, 2023
Verified review
3 weeks after order and i didn’t receive the package
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Answer by bike-discount.de/en
Oct 16, 2023
Dear customer, thank you for your order and your review. We are very sorry that there are apparently delays on the delivery route by our logistics partner. I have checked your information: The shipment has already arrived in your country of delivery and will surely be delivered to you shortly. We appreciate your understanding and patience.
Oct 7, 2023
Verified review
PVery slow delevery
Very slow delevery. Nice Price, Nice shoes
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Answer by bike-discount.de/en
Oct 9, 2023
Dear customer, thank you for your order and your review.
We are sorry that the delivery of the order by our logistics partner took a little longer than expected. We thank you for your patience and hope you enjoy the products you have ordered.
Sep 23, 2023
Verified review
I ordered a package from the company on September 2nd from Hungary, which was handed over to DHL on the 5th, then the next day on the 6th I received the last notification, which was more than two weeks ago! Since then, the order status has not been updated, the package is still in Germany. I wrote to them again on Wednesday but have not yet received a reply. There is no indication anywhere on Bike-Discount's website that it can take that long. I already ordered from another German webshop and received it within a few days. I'm still waiting, though not with much hope. Hopefully it will arrive at some point. For me, in this form, this transaction has been a disappointment so far. The company has great prices, the selection is huge, that's why I'm sorry that it's turned out like this so far.
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Answer by bike-discount.de/en
Sep 25, 2023
Dear customer, thank you for your order and your review. We are very sorry that there seem to be delays in shipping with our logistics partner. I could see that our service department is already in contact with you. Now I will arrange for an investigation to be initiated. Of course, I would like to assure you that we will help you in any case. Thank you for your understanding and patience.
Sep 5, 2023
Verified review
I've bought cycling equipment on 3 occasions and had no problem with 2, however one order was lost. I do not know what happened to this day, the store is blaming the courier and the courier is blaming the store. I had to chase both and got little help from the customer service team. I was sent from one person to another and after a month I was told to apply for a refund , in writing! When everything works, the store does what it's supposed to, but when you encounter an issue you' re alone.
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Answer by bike-discount.de/en
Sep 6, 2023
Dear customer, thank you for your order and feedback. We are of course very sorry that our logistics partner seems to have had difficulties with the delivery. I have checked your details and see that we have subsequently delivered the item to you. Of course, we are always happy to help you with any difficulties that may arise. However, please understand that we have had to make enquiries with our logistics partner, and they require a sworn statement, that the shipment was not delivered. We appreciate your understanding and your patience.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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