I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Could not recommend. Delivery ended up being 30 days, should have been max 18 days. Not because of shipping company.
Bike (their own brand) had loose linkage axle bolt behind front sprocket. I missed it also on bolt check. For someone who put this linkage together; You had one job... It just fell off, all other bolts have been tight.
They promised refund for long delivery, havent got it. It has been over a week now.
Report review
Answer by bike-discount.de/en
10 days ago
Dear customer, thank you for your feedback.
We are sorry that you were not completely satisfied, and we apologize deeply for the inconvenience. I could see from the review that you are already in contact with our customer service, and you have already found a good solution. Is there anything else we can do to help you? Please feel free to contact us again at any time via our contact form. We hope that we can convince you of our quality in your next order. Thank you for your understanding.
Verified review
May 17, 2023
I came to bike-discount to order some parts and overshoes. Unfortunately, I don't know if and how the overshoes would fit over my shoes, so I ordered several so I could see their quality, but also to see if they would fit (EUR49).
After ordering, I received an email a few days later stating I can't order so many overshoes to simply send back to the store. I was told to remove several overshoes from my order. I'd never experienced this kind of treatment in my life.
I removed two pairs of overshoes, and eventually after two weeks, my order was shipped.
In the mean time, the overshoes I removed my order, i ordered from elsewhere. After receiving and examining all of the overshoes, I went with a pair that I had removed from my bike-discount order - whoops!
I was forced to go shop elsewhere, and as a result bike-discount lost out. As a result, I would rate their customer service as not up to a good standard. Learn to appreciate your customers instead of forcing them into the arms of your competitors.
Report review
Answer by bike-discount.de/en
May 19, 2023
Dear customer, thank you for your order and your review. Unnecessary returns cause a high consumption of resources. We would like to make our contribution to climate and environmental protection: In terms of sustainable action, we try to walk a mindful path together with our customers. We are happy to advise our customers in advance. We are grateful for your understanding.
Verified review
5 days ago
== LIKE ==
- Best prices
== DISLIKE ==
- After i made an order, an item became unlisted on the website after just few days! Now i got the item, but i can't read its description or see photos. (An archived description needed, when the item is deleted from the store).
- Items from the orders list are not linked to their page on the website.
- Orders don't have a "status" (e.g. processing, shipped, delivered/completed).
- Completed orders do not have a "leave a review" button.
- Email sale letters are in German lang., links also redirect to German localization.
- The website and its design feels outdated.
- The website often is slow, sometimes very slow (server response).
- Very short logged in session expire time.
- Every time session expires, I have to set my country again.
Report review
Answer by bike-discount.de/en
4 days ago
Dear customer, thank you for your feedback. We are constantly working on improvements. Unfortunately, we cannot find any communication in our system from you. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.
Verified review
May 25, 2023
It took 13 days from order was placed until the order was ready to be shipped, which I think was very long time. The payment also went trough 9 days before the order was ready to be shipped. To my knowledge that is not allowed!
Furthermore DHL that delivers the package didn’t notify me that I had to be home for the delivery until when they were at my address, so I had no chance of being home for that.
Report review
Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you for your order and your rating. We deeply apologize for the delay, and thank you for your patience.
If we can still help you in any way, we will be happy to assist you at any time.
We appreciate your understanding.
Verified review
3 days ago
Had problems with delivery. Bike-Discount somehow managed not to deliver my phone number (which I correctly typer to my order…). Contacted Bike-Discount, which solved the problem by sending me only a phone number (which cost to call…) to solve my own problems. The guy at the Bike-Discount customer service was kind of rude. Not going to order anything from here probably.
Report review
Answer by bike-discount.de/en
3 days ago
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Verified review
4 days ago
Awful customer service, they are answering really slow and when you try to cancel the order they flat out ignore you
Report review
Answer by bike-discount.de/en
4 days ago
Dear customer, thank you for your comment. I have reviewed your case. You did not receive a timely response to your email inquiry, for which we are very sorry. However, your order has since been delivered to you and we hope you are satisfied with the goods. Is there anything else we can do for you? Please do not hesitate to contact us again. Thank you for your understanding.
Verified review
2 days ago
Return shipping costs were not included like in other web bike shops
Report review
Verified review
8 days ago
Their returns policy leaves a lot to be desired .
Report review
Answer by bike-discount.de/en
8 days ago
Dear customer,
thank you for your order and the feedback. Our return conditions for your country of delivery can be viewed transparently on our website before the purchase. We therefore kindly ask for your understanding.
Verified review
May 23, 2023
take to long for items to arrive!!
Report review
Answer by bike-discount.de/en
May 23, 2023
Dear Customer,
thank you very much for your order and your feedback. I have checked your information. Your order is already on its way, but has not been delivered yet. You have contacted our customer service today, and we have already initiated an investigation with the logistics partner and will inform you immediately as soon as we have received a statement. Please note, however, that delivery to your country may take a little longer. Please feel free to contact us if you have any further questions in the meantime. Thank you for your understanding and patience.
Verified review
2 days ago
Slow delivery
Report review
Answer by bike-discount.de/en
2 days ago
Dear customer, unfortunately there were bottlenecks in our logistics due to strongly increased sales. The delivery time has increased slightly in some cases for individual customer orders. We apologize for any inconvenience this may have caused.
Verified review
Apr 24, 2023
My bike's (Focus Atlas 6.7) front or back derailleur doesn't work right. If I put a smaller gear, the chain hits to the metal and scratches the rear brake.
I think the bike is built incorrectly and now I have to take it to the local bike service to fix it.
Report review
Answer by bike-discount.de/en
Apr 25, 2023
Dear customer, thank you for your order and your review. We are really sorry for the inconvenience. I could see that you have already been in contact with one of our service representatives, and we will refund the workshop costs. Please come back to us at any time if we can still help you in any way. We appreciate your understanding.
Verified review
Apr 27, 2023
This is the second consecutive order where my stock has not been delivered. On the first order my address was captured incorrectly and the second order’s delivery also failed.
Report review
Answer by bike-discount.de/en
Apr 27, 2023
Dear customer, thank you very much for your order and your review. We are really sorry that there were difficulties. I have checked your case. Unfortunately, in individual cases it happens with the payment method you have chosen that the address is not transferred correctly. We sincerely apologize for this. If necessary, it could be a remedy to choose another payment method. Thank you for your understanding.
Verified review
Apr 9, 2023
From order to delivery - more than 3 weeks and the delivery didnt arrive yet
it isnt a service - noedys
Report review
Answer by bike-discount.de/en
Apr 11, 2023
Dear Customer,
Thank you very much for your review. Your order already arrived in your delivery country. Please note that delivery to your country may take a little more time due to different means of transport and also customs procedures. You are welcome to contact us via our contact form or e-mail. We will be happy to help you track your package. Thank you for your understanding.
Verified review
May 8, 2023
Moins cher qu'ailleurs , mais vélo mal monté (dérailleur) et problème au niveau du pas de visse des pédales .
Report review
Answer by bike-discount.de/en
May 9, 2023
Cher client, nous vous remercions pour votre commande et votre évaluation. Nous sommes désolés d'apprendre que vous avez subi des désagréments en rapport avec votre nouveau vélo. Votre cas a été examiné. Lors de la livraison du vélo, nous informons nos clients des travaux d'entretien nécessaires. Si celles-ci ne sont pas effectuées correctement, les pièces peuvent malheureusement être endommagées. Vous n'avez pas voulu profiter de la vérification de la pièce par le fabricant que nous vous avons proposée. Comme nous avons tout de même fait preuve de bonne volonté à votre égard, nous espérons vous avoir donné satisfaction. Nous vous remercions de votre compréhension.
Verified review
Apr 18, 2023
La merce dopo oltre 3 settimane non è ancora stata recapitata
Report review
Answer by bike-discount.de/en
Apr 20, 2023
Gentile cliente, grazie per il suo ordine e la sua recensione. Come ho potuto constatare, l'ordine le è stato consegnato ieri. La preghiamo di prendere nota dei nostri tempi di consegna per l'articolo ordinato e del percorso di trasporto. Se possiamo aiutarla in qualche modo, non esiti a contattarci in qualsiasi momento.
Verified review
Apr 26, 2023
i want to return my helmet and its not free, have to pay €30
Report review
Answer by bike-discount.de/en
Apr 26, 2023
Dear customer,
thank you for the order and the feedback.
Our return policy for your country of delivery can be viewed transparently on our website before purchase. We therefore kindly ask for your understanding.
Verified review
May 3, 2023
Report review
Answer by bike-discount.de/en
May 3, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
First bad experience.
I paid for a product that was not in stock.
And I didn't even get any information about the refund + paid delivery fee!
Poor communication support.
Deteriorating standard.
Report review
Answer by bike-discount.de/en
Mar 10, 2023
Dear customer, thank you for your review. Apparently there was a shortage in our house, due to which we were not able to deliver as planned. You sent us a reminder and we replied that we were sorry. We apologise for the inconvenience. Of course we will refund the amount, as we have already informed you by e-mail. We kindly ask for your understanding.
Verified review
Mar 23, 2023
Change or find anorher way to send the bike when you delivery bikes to italy, the italian delivery company that you choose was embarassant.
Report review
Answer by bike-discount.de/en
Mar 23, 2023
Dear customer, thank you for your order and your review.
We are pleased that you were satisfied with the ordered goods and with our customer service.
It is a pity that there were apparently inconveniences with the delivery, for this we would like to apologize.
We will be happy to pass on your feedback to our logistics partner.
Thank you for your understanding.
Verified review
Mar 31, 2023
The seller is selling a product that does not match the description.
Report review
Answer by bike-discount.de/en
Apr 3, 2023
Dear customer, thank you for your review.
Something really went wrong and we must apologise to you.
I have sent you an e-mail with a proposal for a solution.
If you have any further questions, please do not hesitate to contact us,
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews:
They are not included in the overall rating. No verification measures have been taken.