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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
If you sell goods with DHL shipment then send it with DHL not some other shipping company.
I had shipped to me one order last year and one this year, that I payed for DHL shipment still I got them delivered from post service that charge extra and took long long time to delivered. This was not mention at the ordering web page.
When I order from Amazon then I pay for DHL shipment and get delivered from DHL in short time, with no extra charge except the tax.
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Answer by bike-discount.de/en
Jul 13, 2023
Dear customer, thank you for your order and your review.
We are sorry that there was any inconvenience. We would like to explain the following: We ship (among others) with DHL and in this case the shipment is handed over at the border to the local post office for further delivery. If DHL brings the shipment to the door, it is an order with DHL Express. We do not currently offer this, but this is in planning. The "fees" you have paid will probably be customs duties, which are payable when ordering to your country of delivery. This is required by law, and we point this out on our homepage. We therefore kindly ask for your understanding. Is there anything else we can do for you? If you have any further questions or suggestions, please do not hesitate to contact us.
Oct 1, 2023
Verified review
Another product was delivered instead of the ordered one
I ordered and paid for a product for 179.95€ I was sent another product for 44.95€, I guess my order was sent to someone else. Inside the original box of my order was a completely different product - Rain combo jersey men's Orbit Blue. I ordered the Assos Mille GTS Spring Fall C2 - Bib Shorts from which only the box came)) Now I need to exchange, which is my additional cost of money and time for return shipping and back to me.
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Answer by bike-discount.de/en
Oct 2, 2023
Dear customer, thank you for your order and your review.
We are deeply sorry that there seems to have been a mistake, and we apologize for the inconvenience. I have checked your information, our customer service is already in contact with you, and we will of course help you further.
(May we give you a friendly advice: maybe you should delete the pictures containing personal data of you from the rating, as they are publicly viewable).
Please feel free to contact us at any time if you have any queries, we are always happy to help. Thank you for your understanding.
Oct 2, 2023
Verified review
It usually works, but.
I´ve ordered several times and the orders have arrived in time and without trouble but in this case, no. And a big no! I don´t think it´s Bike Discounts fault but DHL just sends the package in a loop in Germany. It doesn´t inspire confidence in further orders. It´s soon been a month since the order and for the past 2 weeks the package just travels around in Germany. Back and forth between Hamburg and Neumünster...
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Answer by bike-discount.de/en
Oct 2, 2023
Thank you for your review.
We are really sorry for this inconvenience. Indeed, our logistics partner seemed to have problems. We have done everything in our power to ensure that your package is now processed appropriately. I have checked your details: You can see in the tracking that a new status has now been assigned. The package is now finally on its way to the recipient region.
We sincerely apologize for the delay. Of course, we are still happy to assist you at any time if you have any further questions.
May 25, 2023
Verified review
It took 13 days from order was placed until the order was ready to be shipped, which I think was very long time. The payment also went trough 9 days before the order was ready to be shipped. To my knowledge that is not allowed!
Furthermore DHL that delivers the package didn’t notify me that I had to be home for the delivery until when they were at my address, so I had no chance of being home for that.
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Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you for your order and your rating. We deeply apologize for the delay, and thank you for your patience.
If we can still help you in any way, we will be happy to assist you at any time.
We appreciate your understanding.
Jun 16, 2023
Verified review
Super slow delivery
When I ordered stated that delivery time was 1-3 business days. It took over 10 business days. Was meant to pick up the order whilst on holidays. Very little information on the status of the order or when it was being sent. Ultimately had to spend 200 euros of my own money and take a day off work to buy a plane ticket to go pick up the order since they would not forward it.
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Answer by bike-discount.de/en
Jun 19, 2023
Dear customer, thank you for your order and your review. We are sorry for the inconvenience caused. Our customer service will contact you again today to offer you a solution. We appreciate your patience and understanding.
Jun 6, 2023
Verified review
Had problems with delivery. Bike-Discount somehow managed not to deliver my phone number (which I correctly typer to my order…). Contacted Bike-Discount, which solved the problem by sending me only a phone number (which cost to call…) to solve my own problems. The guy at the Bike-Discount customer service was kind of rude. Not going to order anything from here probably.
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Answer by bike-discount.de/en
Jun 6, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Nov 11, 2023
Verified review
complicated delivery
problem with transport. it was not delivered to DHL as stated, but it was sold to Czech Post. Czech Post is the worst delivery company. The price of transport was too high for the quality of this service. please do not entrust all parcels to the Czech post office! deliver by courier to the client like other German e-shops.
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Answer by bike-discount.de/en
Nov 13, 2023
Thank you for your order and your review.
We are sorry that you have apparently experienced some inconvenience. Please note: When shipping with "DHL Paket", DHL hands over the shipment to the national carrier at the border.
We are working on offering transport with "DHL Express" in the future. However, this is a different shipping method. With this shipping method, the parcel is transported to the customer by "DHL Express". This is not the case with "DHL Paket", as described above.
Is there anything else we can do for you?
You are welcome to contact us at any time.
Thank you for your understanding.
Jun 28, 2023
Verified review
Shipping to the US takes an eternity
The shipper they use doesn't process shipments to the US very well. It's been over 3 weeks since my order - a simple freehub - and I still haven't received it. I've ordered product from the UK, Germany, China and elsewhere outside the US and never had it take so long.
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Answer by bike-discount.de/en
Jun 29, 2023
Dear customer, thank you for your order and feedback.
Please accept our sincere apologies for any inconvenience. We are shipping the items to your country with one of the best logistics companies in the world. Unfortunately, it takes a little longer due to the different means of transport and customs clearance. The tracking system will tell you that your package should arrive soon. If you have any questions or concerns, please do not hesitate to contact us.
Thank you for your understanding and patience.
Jul 7, 2023
Verified review
2 stars because DHL doesn't brings the package to the client, They hands it over to the local post and it wastes too much time. In addition, the cost of DHL is too high so that they do not carry out the complete service.
I haven't received the package yet.
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Answer by bike-discount.de/en
Jul 10, 2023
Dear Customer,
thank you for your order and your review.
In regular shipping with "DHL Paket", the shipment is handed over at the border of the local postal companies. We are sorry that the delivery obviously took a little longer. Probably this also has to do with the necessary customs clearance for delivery to your country. We are working on the option to offer our customers shipping with DHL Express in the future. In this case, the package will then be handed over directly to the customer by DHL.
If we can still help you in any way, please do not hesitate to contact our customer service at any time.
Thank you for your understanding.
Apr 24, 2023
Verified review
My bike's (Focus Atlas 6.7) front or back derailleur doesn't work right. If I put a smaller gear, the chain hits to the metal and scratches the rear brake.
I think the bike is built incorrectly and now I have to take it to the local bike service to fix it.
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Answer by bike-discount.de/en
Apr 25, 2023
Dear customer, thank you for your order and your review. We are really sorry for the inconvenience. I could see that you have already been in contact with one of our service representatives, and we will refund the workshop costs. Please come back to us at any time if we can still help you in any way. We appreciate your understanding.
Jun 21, 2023
Verified review
Order never arrived.
Ordered a €+1k item. It never reached me and was returned or recalled to the sender. They said they could not resend it although they had it back. I’m not sure it actually existed and suspect a scam. Fortunately Amazon Pay gave me my money back.
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Answer by bike-discount.de/en
Jun 26, 2023
Dear Customer,
thank you for your order and your review.
We are sorry that there were apparently difficulties with the delivery of the shipment by our logistics partner in your country of delivery and that the package was returned to us. Unfortunately, it is not always possible to find out the cause of an obstacle to delivery by the logistics partner.
I have checked your details: Our customer service has been in continuous contact with you and has offered you several options for compensation. The refund was arranged by us, even if it was booked via Amazon, and was made at your express request. Of course, we would have been happy to send you the goods again. The many positive reviews of our shop should make it clear that this is not a scam, and we would like to expressly and formally defend ourselves against this accusation.
Nevertheless, we are sorry for the inconvenience caused, even though we had no direct influence on the delivery by the logistics partner.
We kindly ask for your understanding.
Sep 14, 2023
Verified review
Poor Customer service
Parcel was delivered with items missing, I have been chasing for weeks to get the missing part sent. Keep getting told they have raised it with the courier.
Had the same with another supplier and got a credit note inside 24 hours.
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Answer by bike-discount.de/en
Sep 15, 2023
Dear customer, thank you for your order and your review. We are very sorry that there were inconveniences in transit. I have checked your details and can see that our customer service is already in contact with you. Of course, we will now help you quickly. I will arrange for a prompt solution to your problem to be found now so that you do not have to wait any longer! Thank you for your patience and understanding.
Oct 25, 2023
Verified review
Return ticket
Bike Discount is cheaper, and generally very good. Right up until returns need to be made...even for products that were never ordered...the return postage kills the price advantages, and the company agants are cursory and rude
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Answer by bike-discount.de/en
Oct 26, 2023
Dear customer, thank you for your order and the review.
Of course we are sorry that we could not satisfy you completely. However, we also ask for your understanding.
We have transparently displayed our return conditions on our website, and we have delivered the ordered product to you.
I have checked your details:
our service staff have very kindly explained to you that unfortunately we cannot offer a free return label for your country of delivery. This did not meet with your approval and you clearly emphasised this view. We store the official size information of the manufacturers on our website. The fit of garments is subject to a variety of aspects, including personal preferences. Unfortunately, it is not always possible to determine these factors in advance. It is therefore not possible to completely exclude the possibility that a garment is too tight, even if you measure it beforehand.
We therefore kindly ask for your understanding.
Oct 8, 2023
Verified review
long delivery, bad service, wrong order
Very long delivery. 2 weeks!!! It is crazy. And i order bike case, but reciewed constructor kit that takes 2 hours to assemble and requires special tools. Not the best thing to do 5 hours before a flight
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Answer by bike-discount.de/en
Oct 9, 2023
Dear customer, thank you for your order and feedback, we apologise that the delivery took a little longer than expected.
We are very sorry to hear that you have ordered the wrong item. Is there anything we can do for you? We are always happy to assist.
Oct 18, 2023
Verified review
Poor customer service sometimes
Recently, former savings have been wiped out because of return postage for the wrong item. This seems wrong. It also doesn't seem legal. The customer service types are rather rude about it too
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Answer by bike-discount.de/en
Oct 18, 2023
Dear customer,
thank you very much for your order and for your review.
We are glad that you can benefit from our low prices. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our return conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. We therefore ask for your understanding for our procedure.
Apr 27, 2023
Verified review
2nd Failed delivery
This is the second consecutive order where my stock has not been delivered. On the first order my address was captured incorrectly and the second order’s delivery also failed.
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Answer by bike-discount.de/en
Apr 27, 2023
Dear customer, thank you very much for your order and your review. We are really sorry that there were difficulties. I have checked your case. Unfortunately, in individual cases it happens with the payment method you have chosen that the address is not transferred correctly. We sincerely apologize for this. If necessary, it could be a remedy to choose another payment method. Thank you for your understanding.
Sep 6, 2023
Verified review
Handle bar was wrong diameter supplied. Package says 25 mm (which is what I ordered), however, I got 32mm. Pls refer to picture.
Seems like it is not so easy to return items.
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Answer by bike-discount.de/en
Sep 7, 2023
Dear customer, thank you for your order and feedback. We sincerely apologise if we have made a mistake. We will of course help you further. I see that you have already registered a return. If you are having difficulty completing the returns documents, please contact us: We will be happy to help you at any time. Thank you for your understanding.
Jun 11, 2023
Verified review
Lähettämö teillä ei osaa kirjoittaa puhelinnumeroa osoite korttiin.Kolme vuorokautta etsin lähetystäni. Paketti ei koskaan tullut kotiin olin maksanut toimituksen.
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Answer by bike-discount.de/en
Jun 12, 2023
Dear customer, thank you for your feedback. We are sorry that there appear to have been difficulties with the delivery by our logistics partner. Can we help you? Please feel free to contact us via our contact form.
Dec 5, 2023
Verified review
Modul de ambalare neadecvat, și timpul de expediere prea mare, fir de transport cu care colaborează execrabila coletul a ajuns foarte deteriorat, rupt.
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Answer by bike-discount.de/en
Dec 6, 2023
Dear customer, we are deeply sorry for the difficulties you have apparently experienced. Unfortunately, we cannot find any contact from you in our system regarding this matter. Is there anything else we can do to help you? Please contact us via our contact form.
Jun 20, 2023
Verified review
Long delivery time. 1-3 working days on website, received after around 12 working days. Little annoyed as I couldn’t ride without a new back wheel.
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Answer by bike-discount.de/en
Jun 22, 2023
Dear customer, thank you for your order and your review. We are really sorry that you had to wait a little longer this time. We were temporarily behind in processing due to national holidays and a high volume of orders, and our logistics partner also took a little longer to deliver this time. The backlog has now been cleared, and we are sure that we will be able to deliver to you as quickly as usual next time. Thank you for your patience and understanding.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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