bike-discount.de/en
Reviews:

14,393 reviews in the last 12 months50,475 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Mar 26, 2024
 Verified review
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
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Reviews for bike-discount.de/en

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Jun 20, 2023
 Verified review
kuljetusyhtiö toimii tosi hitaasti, tilauksesta - kotiin kesti 3 viikkoa.
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Answer by bike-discount.de/en
Jun 20, 2023
Dear customer, thank you for your order and your comment. I have checked your details. We did indeed take a little longer due to a regional holiday and a high volume of orders, but we are usually faster. However, we have now made up for the delay. We apologise and thank you for your patience. If there is anything else we can do for you, please don't hesitate to contact us at any time.
Jun 7, 2023
 Verified review
Return shipping costs were not included like in other web bike shops
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Answer by bike-discount.de/en
Jun 12, 2023
Dear customer, thank you for your feedback and your order. Our return conditions for your country of delivery can be found transparently on our website before the purchase. We therefore kindly ask for your understanding.
Aug 5, 2023
 Verified review
Claims 2-5 days for delivery and it was more like 2 - 3 weeks.
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Answer by bike-discount.de/en
Aug 7, 2023
Dear customer, thank you for your order and your review. We are sorry that there seem to have been delays in shipping. I have checked your details and could see that the shipment was quickly processed by us and handed over to our logistics partner. Obviously, it took a little longer to deliver the item to your more distant delivery country, for which we apologise. We thank you for your patience and understanding.
Oct 10, 2023
 Verified review
Two times I have recieved the wrong part. Saddle Selle Italia!
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Answer by bike-discount.de/en
Oct 11, 2023
Dear customer, thank you very much for your order and your review. We really have to apologise so much. I have checked your details: There was an error in the system with this article, which we are currently correcting. We are so sorry for the inconvenience caused. Please contact us by e-mail so that we can help you as soon as possible. Thank you for your understanding.
Nov 24, 2023
 Verified review
Посылка пришла не полностью. 2 части из 19 не были доставлены
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Answer by bike-discount.de/en
Nov 24, 2023
Dear customer, thank you for your order and your review. We are sorry that there appears to have been some inconvenience. Unfortunately, I cannot find any communication from you on the matter using the contact details stored in the system. Please feel free to contact us directly, we would be very happy to help you. Thank you for your understanding.
Sep 20, 2023
 Verified review
My package arrived in no good shape. Rear wheel was damaged.
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Answer by bike-discount.de/en
Sep 21, 2023
Dear customer, thank you for your order and your review. We are very sorry that apparently there was damage in transit. Unfortunately, I cannot find any contact from you in our system. Please feel free to contact us so that we can help you further. Thank you very much.
Apr 26, 2023
 Verified review
i want to return my helmet and its not free, have to pay €30
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Answer by bike-discount.de/en
Apr 26, 2023
Dear customer, thank you for the order and the feedback. Our return policy for your country of delivery can be viewed transparently on our website before purchase. We therefore kindly ask for your understanding.
Aug 16, 2023
 Verified review
Delivery was really slow compared to other bike shops
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Answer by bike-discount.de/en
Aug 17, 2023
Dear customer, unfortunately there were bottlenecks in our logistics due to strongly increased sales. The delivery time has increased slightly in some cases for individual customer orders. We apologize for any inconvenience this may have caused.
Oct 16, 2023
 Verified review
3 weeks after order and i didn’t receive the package
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Answer by bike-discount.de/en
Oct 16, 2023
Dear customer, thank you for your order and your review. We are very sorry that there are apparently delays on the delivery route by our logistics partner. I have checked your information: The shipment has already arrived in your country of delivery and will surely be delivered to you shortly. We appreciate your understanding and patience.
Nov 6, 2023
 Verified review
Long delivery time without explanation or contact
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Answer by bike-discount.de/en
Nov 7, 2023
Thank you for your order and your review. You placed the order for the specified reference on a Saturday, and the shipment was delivered abroad on Tuesday. There was a weekend in between when neither we nor our logistics partner were working. We are sorry that we were unable to meet your expectations. From our point of view, we were quick. We kindly ask for your understanding and hope you enjoy the products you ordered.
Jun 1, 2023
 Verified review
Their returns policy leaves a lot to be desired .
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Answer by bike-discount.de/en
Jun 1, 2023
Dear customer, thank you for your order and the feedback. Our return conditions for your country of delivery can be viewed transparently on our website before the purchase. We therefore kindly ask for your understanding.
Sep 19, 2023
 Verified review
Cheaper postage and returns to EU-countries
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Answer by bike-discount.de/en
Sep 19, 2023
Dear customer, thank you very much for your order and for your review. We are pleased that you can benefit from our low prices our excellent availability and our large product selection. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free shipping and free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our shipping and return conditions for your delivery country transparently on our website at any time before purchasing. We therefore ask you to understand our approach.
Oct 7, 2023
 Verified review

PVery slow delevery

Very slow delevery. Nice Price, Nice shoes
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Answer by bike-discount.de/en
Oct 9, 2023
Dear customer, thank you for your order and your review. We are sorry that the delivery of the order by our logistics partner took a little longer than expected. We thank you for your patience and hope you enjoy the products you have ordered.
Sep 22, 2023
 Verified review
Good product, bad delivery service
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Answer by bike-discount.de/en
Sep 25, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not completely satisfied. The delivery to your shipping country located further away took 1-2 days longer than expected. For this we apologize and thank you for your patience. We hope you enjoy the articles you ordered.
May 23, 2023
 Verified review
take to long for items to arrive!!
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Answer by bike-discount.de/en
May 23, 2023
Dear Customer, thank you very much for your order and your feedback. I have checked your information. Your order is already on its way, but has not been delivered yet. You have contacted our customer service today, and we have already initiated an investigation with the logistics partner and will inform you immediately as soon as we have received a statement. Please note, however, that delivery to your country may take a little longer. Please feel free to contact us if you have any further questions in the meantime. Thank you for your understanding and patience.
Aug 31, 2023
 Verified review
Took forever to ship
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Answer by bike-discount.de/en
Sep 1, 2023
Dear customer, thank you for your order and your review. I have checked your details. We have processed your order on the same day and handed it over to our logistics partner. They delivered the shipment within the delivery time we specified for your country. However, often the delivery is even faster, we can confirm that. We wish you much pleasure with the ordered items. If there is anything else we can do for you, please feel free to contact us at any time. We are always happy to help.
Jun 24, 2023
 Verified review
To expensive shipping
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Answer by bike-discount.de/en
Jun 26, 2023
Dear customer, thank you for your order and your review. We are pleased that you enjoy benefiting from our excellent prices and our large selection of products. So that we can continue to reliably offer this to you and all our satisfied customers, we kindly ask for your understanding that we have to pass on to you fairly and customer-friendly calculated shipping costs. Thank you very much!
Jun 23, 2023
 Verified review
Where are my stuff?
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Answer by bike-discount.de/en
Jun 26, 2023
Dear customer, thank you for your order and your review. We are sorry that the transport to your delivery country seems to take a little longer. As you could already see from the tracking, the package is already on its way and has arrived in your delivery country. You are welcome to contact our customer service so that we can help you further and, if necessary, initiate an investigation with the logistics partner. Thank you for your patience and understanding.
Jul 30, 2023
 Verified review
Hidas toimitus
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Answer by bike-discount.de/en
Jul 31, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not fully satisfied with the delivery. Is there anything else we can do to help you? Please do not hesitate to contact us if there is anything else we can do for you.
Jun 7, 2023
 Verified review
Slow delivery
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Answer by bike-discount.de/en
Jun 7, 2023
Dear customer, unfortunately there were bottlenecks in our logistics due to strongly increased sales. The delivery time has increased slightly in some cases for individual customer orders. We apologize for any inconvenience this may have caused.