bike-discount.de/en
Reviews:

14,056 reviews in the last 12 months48,988 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Jul 14, 2023
 Verified review
Return policy from finland. Unfirtunatelly makes it unlikely to order anymore from bd.
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Answer by bike-discount.de/en
Jul 15, 2023
Dear customer, thank you for your order and your comment. Unfortunately, we cannot offer free returns for all delivery countries. If it is a justified complaint, we will of course bear the cost of the return. We inform our customers transparently about our return conditions on our website, so we kindly ask for your understanding.
Jul 13, 2023
 Verified review

deception

If you sell goods with DHL shipment then send it with DHL not some other shipping company. I had shipped to me one order last year and one this year, that I payed for DHL shipment still I got them delivered from post service that charge extra and took long long time to delivered. This was not mention at the ordering web page. When I order from Amazon then I pay for DHL shipment and get delivered from DHL in short time, with no extra charge except the tax.
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Answer by bike-discount.de/en
Jul 13, 2023
Dear customer, thank you for your order and your review. We are sorry that there was any inconvenience. We would like to explain the following: We ship (among others) with DHL and in this case the shipment is handed over at the border to the local post office for further delivery. If DHL brings the shipment to the door, it is an order with DHL Express. We do not currently offer this, but this is in planning. The "fees" you have paid will probably be customs duties, which are payable when ordering to your country of delivery. This is required by law, and we point this out on our homepage. We therefore kindly ask for your understanding. Is there anything else we can do for you? If you have any further questions or suggestions, please do not hesitate to contact us.
Jul 11, 2023
 Verified review
Item never arrived and was not given any explanation as to why. I had to contact the retailer a number of times to resolve the issue.
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Answer by bike-discount.de/en
Jul 13, 2023
Dear customer, thank you for your order and your review. We are sorry that there seems to have been some inconvenience in transit. Unfortunately, the logistics partner could not tell us what the problem was. We are very sorry for this. We have therefore refunded you the amount in full. Thank you for your understanding.
Jul 7, 2023
 Verified review
2 stars because DHL doesn't brings the package to the client, They hands it over to the local post and it wastes too much time. In addition, the cost of DHL is too high so that they do not carry out the complete service. I haven't received the package yet.
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Answer by bike-discount.de/en
Jul 10, 2023
Dear Customer, thank you for your order and your review. In regular shipping with "DHL Paket", the shipment is handed over at the border of the local postal companies. We are sorry that the delivery obviously took a little longer. Probably this also has to do with the necessary customs clearance for delivery to your country. We are working on the option to offer our customers shipping with DHL Express in the future. In this case, the package will then be handed over directly to the customer by DHL. If we can still help you in any way, please do not hesitate to contact our customer service at any time. Thank you for your understanding.
Jul 4, 2023
 Verified review

Title

I'm too lazy to explain right now. If someone actually reads that please contact me on vferek82@gmail.com and I'll explain. BR
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Answer by bike-discount.de/en
Jul 5, 2023
Dear customer, thank you for your order and your review. We are sorry that you were obviously not completely satisfied. So that we can help you further, please contact us via our contact form. We are happy to be there for you.
Jul 4, 2023
 Verified review
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Answer by bike-discount.de/en
Jul 5, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Jun 28, 2023
 Verified review

Shipping to the US takes an eternity

The shipper they use doesn't process shipments to the US very well. It's been over 3 weeks since my order - a simple freehub - and I still haven't received it. I've ordered product from the UK, Germany, China and elsewhere outside the US and never had it take so long.
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Answer by bike-discount.de/en
Jun 29, 2023
Dear customer, thank you for your order and feedback. Please accept our sincere apologies for any inconvenience. We are shipping the items to your country with one of the best logistics companies in the world. Unfortunately, it takes a little longer due to the different means of transport and customs clearance. The tracking system will tell you that your package should arrive soon. If you have any questions or concerns, please do not hesitate to contact us. Thank you for your understanding and patience.
Jun 24, 2023
 Verified review
To expensive shipping
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Answer by bike-discount.de/en
Jun 26, 2023
Dear customer, thank you for your order and your review. We are pleased that you enjoy benefiting from our excellent prices and our large selection of products. So that we can continue to reliably offer this to you and all our satisfied customers, we kindly ask for your understanding that we have to pass on to you fairly and customer-friendly calculated shipping costs. Thank you very much!
Jun 23, 2023
 Verified review
Where are my stuff?
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Answer by bike-discount.de/en
Jun 26, 2023
Dear customer, thank you for your order and your review. We are sorry that the transport to your delivery country seems to take a little longer. As you could already see from the tracking, the package is already on its way and has arrived in your delivery country. You are welcome to contact our customer service so that we can help you further and, if necessary, initiate an investigation with the logistics partner. Thank you for your patience and understanding.
Jun 22, 2023
 Verified review
14 days return where you have to print out yourself. Just too much a hassle compared to other sites with similar prices :) good selection though
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Answer by bike-discount.de/en
Jun 26, 2023
Dear customer, thank you for your order and your review. We are pleased that you like our product selection. I will be happy to pass on your feedback internally. We appreciate your understanding. Enjoy the products you ordered.
Jun 21, 2023
 Verified review

Order never arrived.

Ordered a €+1k item. It never reached me and was returned or recalled to the sender. They said they could not resend it although they had it back. I’m not sure it actually existed and suspect a scam. Fortunately Amazon Pay gave me my money back.
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Answer by bike-discount.de/en
Jun 26, 2023
Dear Customer, thank you for your order and your review. We are sorry that there were apparently difficulties with the delivery of the shipment by our logistics partner in your country of delivery and that the package was returned to us. Unfortunately, it is not always possible to find out the cause of an obstacle to delivery by the logistics partner. I have checked your details: Our customer service has been in continuous contact with you and has offered you several options for compensation. The refund was arranged by us, even if it was booked via Amazon, and was made at your express request. Of course, we would have been happy to send you the goods again. The many positive reviews of our shop should make it clear that this is not a scam, and we would like to expressly and formally defend ourselves against this accusation. Nevertheless, we are sorry for the inconvenience caused, even though we had no direct influence on the delivery by the logistics partner. We kindly ask for your understanding.
Jun 20, 2023
 Verified review
Long delivery time. 1-3 working days on website, received after around 12 working days. Little annoyed as I couldn’t ride without a new back wheel.
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Answer by bike-discount.de/en
Jun 22, 2023
Dear customer, thank you for your order and your review. We are really sorry that you had to wait a little longer this time. We were temporarily behind in processing due to national holidays and a high volume of orders, and our logistics partner also took a little longer to deliver this time. The backlog has now been cleared, and we are sure that we will be able to deliver to you as quickly as usual next time. Thank you for your patience and understanding.
Jun 20, 2023
 Verified review
kuljetusyhtiö toimii tosi hitaasti, tilauksesta - kotiin kesti 3 viikkoa.
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Answer by bike-discount.de/en
Jun 20, 2023
Dear customer, thank you for your order and your comment. I have checked your details. We did indeed take a little longer due to a regional holiday and a high volume of orders, but we are usually faster. However, we have now made up for the delay. We apologise and thank you for your patience. If there is anything else we can do for you, please don't hesitate to contact us at any time.
Jun 20, 2023
 Verified review
customer service is poor comparing to other retailers. i had better experiences with r2-bike and bike24 and canyon. so improve customer service.
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Answer by bike-discount.de/en
Jun 20, 2023
Dear Customer, Thank you for your order and your review. I have reviewed your case. We are of course sorry that we were not able to fully However, our customer service has acted correctly. For reasons of sustainability, we do not discard items that can be repaired or recycled. The responsible use of resources is an important concern for us. In addition, in most cases, we depend on you to provide us with the defective item so that we can send it to the manufacturer for inspection. We therefore kindly ask for your understanding.
BF
Beata F.
Kraków
Jun 19, 2023
 Verified review
Delivery time was calculated wrong and the travel bag I needed for the trip did not arrive on time
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Answer by bike-discount.de/en
Jun 20, 2023
Dear customer, thank you for your order and your review. I have checked your information. We have already handed over your order to our logistics partner the following day. Unfortunately, it took them a little longer to deliver the package to you. We are very sorry for the inconvenience caused. A tip: with us you have the choice between different shipping companies, it may be advisable to choose a different one in your region next time. Thank you for your patience and understanding.
Jun 16, 2023
 Verified review
Shipment takes more than 3 weeks plus photo and description of product not 100% true
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Answer by bike-discount.de/en
Jun 19, 2023
Dear customer, thank you very much for your order and your review. We have packed your order within a short time and handed over to our logistics partner. Unfortunately, the transport route and delivery then indeed took longer. We are really sorry for the inconvenience. However, please also take into account that the shipment is sent to a country very far from us and several means of transport are used until delivery. We appreciate your understanding.
Jun 16, 2023
 Verified review

Super slow delivery

When I ordered stated that delivery time was 1-3 business days. It took over 10 business days. Was meant to pick up the order whilst on holidays. Very little information on the status of the order or when it was being sent. Ultimately had to spend 200 euros of my own money and take a day off work to buy a plane ticket to go pick up the order since they would not forward it.
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Answer by bike-discount.de/en
Jun 19, 2023
Dear customer, thank you for your order and your review. We are sorry for the inconvenience caused. Our customer service will contact you again today to offer you a solution. We appreciate your patience and understanding.
MM
Martin M.
Copenhagen
Jun 12, 2023
 Verified review
Shipping a defect product and not solution minded in their product support.
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Answer by bike-discount.de/en
Jun 14, 2023
Dear customer, thank you for your order and your review. I have reviewed your case. We are of course sorry that you have experienced any inconvenience with the product you ordered. Unfortunately, it is necessary for you to send us a defective product so that we can process the warranty claims. We appreciate your understanding.
Jun 11, 2023
 Verified review
Lähettämö teillä ei osaa kirjoittaa puhelinnumeroa osoite korttiin.Kolme vuorokautta etsin lähetystäni. Paketti ei koskaan tullut kotiin olin maksanut toimituksen.
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Answer by bike-discount.de/en
Jun 12, 2023
Dear customer, thank you for your feedback. We are sorry that there appear to have been difficulties with the delivery by our logistics partner. Can we help you? Please feel free to contact us via our contact form.
Jun 9, 2023
 Verified review
I order 1.june but i am not sure if it has left the shop yet. So right now i dont know when it will arrive.
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Answer by bike-discount.de/en
Jun 12, 2023
Dear customer, thank you for your review and your order! We are sorry that there seems to have been a delay. Please contact our customer service so that we can help you. Thank you for your patience.