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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Ordered a €+1k item. It never reached me and was returned or recalled to the sender. They said they could not resend it although they had it back. I’m not sure it actually existed and suspect a scam. Fortunately Amazon Pay gave me my money back.
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Answer by bike-discount.de/en
Jun 26, 2023
Dear Customer,
thank you for your order and your review.
We are sorry that there were apparently difficulties with the delivery of the shipment by our logistics partner in your country of delivery and that the package was returned to us. Unfortunately, it is not always possible to find out the cause of an obstacle to delivery by the logistics partner.
I have checked your details: Our customer service has been in continuous contact with you and has offered you several options for compensation. The refund was arranged by us, even if it was booked via Amazon, and was made at your express request. Of course, we would have been happy to send you the goods again. The many positive reviews of our shop should make it clear that this is not a scam, and we would like to expressly and formally defend ourselves against this accusation.
Nevertheless, we are sorry for the inconvenience caused, even though we had no direct influence on the delivery by the logistics partner.
We kindly ask for your understanding.
Jun 20, 2023
Verified review
Long delivery time. 1-3 working days on website, received after around 12 working days. Little annoyed as I couldn’t ride without a new back wheel.
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Answer by bike-discount.de/en
Jun 22, 2023
Dear customer, thank you for your order and your review. We are really sorry that you had to wait a little longer this time. We were temporarily behind in processing due to national holidays and a high volume of orders, and our logistics partner also took a little longer to deliver this time. The backlog has now been cleared, and we are sure that we will be able to deliver to you as quickly as usual next time. Thank you for your patience and understanding.
Jun 20, 2023
Verified review
kuljetusyhtiö toimii tosi hitaasti, tilauksesta - kotiin kesti 3 viikkoa.
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Answer by bike-discount.de/en
Jun 20, 2023
Dear customer, thank you for your order and your comment.
I have checked your details. We did indeed take a little longer due to a regional holiday and a high volume of orders, but we are usually faster. However, we have now made up for the delay. We apologise and thank you for your patience. If there is anything else we can do for you, please don't hesitate to contact us at any time.
Jun 20, 2023
Verified review
customer service is poor comparing to other retailers. i had better experiences with r2-bike and bike24 and canyon. so improve customer service.
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Answer by bike-discount.de/en
Jun 20, 2023
Dear Customer,
Thank you for your order and your review. I have reviewed your case. We are of course sorry that we were not able to fully
However, our customer service has acted correctly. For reasons of sustainability, we do not discard items that can be repaired or recycled. The responsible use of resources is an important concern for us. In addition, in most cases, we depend on you to provide us with the defective item so that we can send it to the manufacturer for inspection. We therefore kindly ask for your understanding.
Delivery time was calculated wrong and the travel bag I needed for the trip did not arrive on time
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Answer by bike-discount.de/en
Jun 20, 2023
Dear customer, thank you for your order and your review. I have checked your information. We have already handed over your order to our logistics partner the following day. Unfortunately, it took them a little longer to deliver the package to you. We are very sorry for the inconvenience caused. A tip: with us you have the choice between different shipping companies, it may be advisable to choose a different one in your region next time. Thank you for your patience and understanding.
Jun 16, 2023
Verified review
Shipment takes more than 3 weeks plus photo and description of product not 100% true
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Answer by bike-discount.de/en
Jun 19, 2023
Dear customer,
thank you very much for your order and your review. We have packed your order within a short time and handed over to our logistics partner. Unfortunately, the transport route and delivery then indeed took longer. We are really sorry for the inconvenience. However, please also take into account that the shipment is sent to a country very far from us and several means of transport are used until delivery. We appreciate your understanding.
Jun 16, 2023
Verified review
Super slow delivery
When I ordered stated that delivery time was 1-3 business days. It took over 10 business days. Was meant to pick up the order whilst on holidays. Very little information on the status of the order or when it was being sent. Ultimately had to spend 200 euros of my own money and take a day off work to buy a plane ticket to go pick up the order since they would not forward it.
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Answer by bike-discount.de/en
Jun 19, 2023
Dear customer, thank you for your order and your review. We are sorry for the inconvenience caused. Our customer service will contact you again today to offer you a solution. We appreciate your patience and understanding.
Shipping a defect product and not solution minded in their product support.
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Answer by bike-discount.de/en
Jun 14, 2023
Dear customer, thank you for your order and your review. I have reviewed your case. We are of course sorry that you have experienced any inconvenience with the product you ordered. Unfortunately, it is necessary for you to send us a defective product so that we can process the warranty claims. We appreciate your understanding.
Jun 11, 2023
Verified review
Lähettämö teillä ei osaa kirjoittaa puhelinnumeroa osoite korttiin.Kolme vuorokautta etsin lähetystäni. Paketti ei koskaan tullut kotiin olin maksanut toimituksen.
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Answer by bike-discount.de/en
Jun 12, 2023
Dear customer, thank you for your feedback. We are sorry that there appear to have been difficulties with the delivery by our logistics partner. Can we help you? Please feel free to contact us via our contact form.
Jun 9, 2023
Verified review
I order 1.june but i am not sure if it has left the shop yet. So right now i dont know when it will arrive.
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Answer by bike-discount.de/en
Jun 12, 2023
Dear customer, thank you for your review and your order! We are sorry that there seems to have been a delay. Please contact our customer service so that we can help you. Thank you for your patience.
Jun 7, 2023
Verified review
Return shipping costs were not included like in other web bike shops
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Answer by bike-discount.de/en
Jun 12, 2023
Dear customer,
thank you for your feedback and your order. Our return conditions for your country of delivery can be found transparently on our website before the purchase. We therefore kindly ask for your understanding.
Jun 7, 2023
Verified review
Slow delivery
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Answer by bike-discount.de/en
Jun 7, 2023
Dear customer, unfortunately there were bottlenecks in our logistics due to strongly increased sales. The delivery time has increased slightly in some cases for individual customer orders. We apologize for any inconvenience this may have caused.
Jun 6, 2023
Verified review
Had problems with delivery. Bike-Discount somehow managed not to deliver my phone number (which I correctly typer to my order…). Contacted Bike-Discount, which solved the problem by sending me only a phone number (which cost to call…) to solve my own problems. The guy at the Bike-Discount customer service was kind of rude. Not going to order anything from here probably.
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Answer by bike-discount.de/en
Jun 6, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Jun 5, 2023
Verified review
Awful customer service, they are answering really slow and when you try to cancel the order they flat out ignore you
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Answer by bike-discount.de/en
Jun 5, 2023
Dear customer, thank you for your comment. I have reviewed your case. You did not receive a timely response to your email inquiry, for which we are very sorry. However, your order has since been delivered to you and we hope you are satisfied with the goods. Is there anything else we can do for you? Please do not hesitate to contact us again. Thank you for your understanding.
Jun 3, 2023
Verified review
Bad user experience for 2023
== LIKE ==
- Best prices
== DISLIKE ==
- After i made an order, an item became unlisted on the website after just few days! Now i got the item, but i can't read its description or see photos. (An archived description needed, when the item is deleted from the store).
- Items from the orders list are not linked to their page on the website.
- Orders don't have a "status" (e.g. processing, shipped, delivered/completed).
- Completed orders do not have a "leave a review" button.
- Email sale letters are in German lang., links also redirect to German localization.
- The website and its design feels outdated.
- The website often is slow, sometimes very slow (server response).
- Very short logged in session expire time.
- Every time session expires, I have to set my country again.
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Answer by bike-discount.de/en
Jun 5, 2023
Dear customer, thank you for your feedback. We are constantly working on improvements. Unfortunately, we cannot find any communication in our system from you. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.
Jun 1, 2023
Verified review
Their returns policy leaves a lot to be desired .
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Answer by bike-discount.de/en
Jun 1, 2023
Dear customer,
thank you for your order and the feedback. Our return conditions for your country of delivery can be viewed transparently on our website before the purchase. We therefore kindly ask for your understanding.
May 28, 2023
Verified review
Could not recommend. Delivery ended up being 30 days, should have been max 18 days. Not because of shipping company.
Bike (their own brand) had loose linkage axle bolt behind front sprocket. I missed it also on bolt check. For someone who put this linkage together; You had one job... It just fell off, all other bolts have been tight.
They promised refund for long delivery, havent got it. It has been over a week now.
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Answer by bike-discount.de/en
May 30, 2023
Dear customer, thank you for your feedback.
We are sorry that you were not completely satisfied, and we apologize deeply for the inconvenience. I could see from the review that you are already in contact with our customer service, and you have already found a good solution. Is there anything else we can do to help you? Please feel free to contact us again at any time via our contact form. We hope that we can convince you of our quality in your next order. Thank you for your understanding.
May 25, 2023
Verified review
It took 13 days from order was placed until the order was ready to be shipped, which I think was very long time. The payment also went trough 9 days before the order was ready to be shipped. To my knowledge that is not allowed!
Furthermore DHL that delivers the package didn’t notify me that I had to be home for the delivery until when they were at my address, so I had no chance of being home for that.
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Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you for your order and your rating. We deeply apologize for the delay, and thank you for your patience.
If we can still help you in any way, we will be happy to assist you at any time.
We appreciate your understanding.
May 23, 2023
Verified review
take to long for items to arrive!!
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Answer by bike-discount.de/en
May 23, 2023
Dear Customer,
thank you very much for your order and your feedback. I have checked your information. Your order is already on its way, but has not been delivered yet. You have contacted our customer service today, and we have already initiated an investigation with the logistics partner and will inform you immediately as soon as we have received a statement. Please note, however, that delivery to your country may take a little longer. Please feel free to contact us if you have any further questions in the meantime. Thank you for your understanding and patience.
May 17, 2023
Verified review
I was asked to remove items from my order
I came to bike-discount to order some parts and overshoes. Unfortunately, I don't know if and how the overshoes would fit over my shoes, so I ordered several so I could see their quality, but also to see if they would fit (EUR49).
After ordering, I received an email a few days later stating I can't order so many overshoes to simply send back to the store. I was told to remove several overshoes from my order. I'd never experienced this kind of treatment in my life.
I removed two pairs of overshoes, and eventually after two weeks, my order was shipped.
In the mean time, the overshoes I removed my order, i ordered from elsewhere. After receiving and examining all of the overshoes, I went with a pair that I had removed from my bike-discount order - whoops!
I was forced to go shop elsewhere, and as a result bike-discount lost out. As a result, I would rate their customer service as not up to a good standard. Learn to appreciate your customers instead of forcing them into the arms of your competitors.
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Answer by bike-discount.de/en
May 19, 2023
Dear customer, thank you for your order and your review. Unnecessary returns cause a high consumption of resources. We would like to make our contribution to climate and environmental protection: In terms of sustainable action, we try to walk a mindful path together with our customers. We are happy to advise our customers in advance. We are grateful for your understanding.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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