I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Part listed as available online so i ordered it and payed for it.did not come.calles customer service for info.. item was already sold ! But did not receive email or notice..
Bad service.
Report review
Answer by bike-discount.de/en
Sep 14, 2022
unfortunately we do not understand the rating. Customer wanted to order in advance. After we have written to him how it looks with his order, he told us that it would be a provision and no longer needed. Thereupon we have cancelled the order as requested by him.
Verified review
Sep 9, 2022
No international payment option, only bank transfer. Slow packing (3 days) after payment received.
Report review
Answer by bike-discount.de/en
Sep 14, 2022
We are sorry that our abundance of international payment options is not enough for you and that you have therefore chosen the payment method prepayment. This unfortunately delays the order process. Please choose another payment method for future orders.
Verified review
Sep 4, 2022
Good website, products and prices but international delivery is pathetically slow.
Report review
Answer by bike-discount.de/en
Sep 5, 2022
The shipment has been in South Africa since 8/25/22 and today (9/5/22) at the delivery depot about to be delivered. Why the shipment is being processed so long by the South African Post Office, we unfortunately do not know. Your order was processed in our house within one day and handed over to DHL. Basically, however, you need to know that parcels that are not sent by express can easily take 14 days to travel from Europe to South Africa.
Verified review
Sep 2, 2022
After buying a Burley bike cargo trailer, it took two additional orders and two returns to be able to use it. In that process, I found the service in answering questions and providing me with the correct information, slow. I had to contact the manufacturer in America to get the correct information that enabled me to order the correct item. Instead, I would have expected Bike-Discount to exchange the item under service.
Report review
Verified review
Sep 1, 2022
Delivery was fast, but product was defective and returning was made difficult. No helpful info in home page. Had to find out way how and where to send, and cover shipment costs both ways: 10€ to buy, and then 20€ to return.
Report review
Answer by bike-discount.de/en
Sep 1, 2022
If the item was defective, you will of course be reimbursed by us for the return costs.
Verified review
Sep 1, 2022
DHL gave my parcel to Parcelforce and had to pay for 2 courier’s, plus import duty etc, was no cheaper than anywhere else after those charges.
Disappointed.
Report review
Answer by bike-discount.de/en
Sep 1, 2022
The shipping costs were paid once by a parcel service. As the UK is no longer part of the EU, fees and import taxes are incurred at customs or the national British post office.
Verified review
Aug 31, 2022
The time to send order was long.
Report review
Answer by bike-discount.de/en
Sep 1, 2022
Thank you very much for the feedback. Unfortunately, however, we do not understand what you are trying to say. It cannot be the delivery time. 10.8.22 ordered ... 12.8.22 delivered. You are welcome to contact us at "reklamation@bike-discount.de".
Verified review
Aug 31, 2022
There is no equal treatment of EU customers. (example: Free returns only for selected countries.)
Report review
Answer by bike-discount.de/en
Aug 31, 2022
Due to the significant price differences in the different EU countries, we cannot treat every country the same when it comes to return shipping costs. In the case of justified complaints, we will of course pay the full shipping costs, regardless of the country.
Verified review
Aug 30, 2022
On August 18, I wrote that I had questions with the order I received. 19 the support service contacted me, asked me to send photos of the shipment. I immediately did everything and sent it away. I wrote three more letters asking what to do. there is no answer in response. I wrote the last letter on August 29. I want to order more equipment and order what is missing. but with such a customer service, I will probably look for another store.
Report review
Answer by bike-discount.de/en
Aug 31, 2022
We regret that we could not completely satisfy the customer.
Verified review
Aug 30, 2022
Bättre retur procedur. Krångligt och dyrt när man ska returnera från Sverige.
Report review
Answer by bike-discount.de/en
Aug 31, 2022
Vi beklagar att posten är så dyr i Sverige.
Verified review
Aug 29, 2022
Website not easy to navigate. Tracking of the order not the best. But, good value of products selected , I would buy from this company again.
Report review
Answer by bike-discount.de/en
Aug 30, 2022
Thank you for your feedback. We are currently working on optimizing the navigation.
Verified review
Aug 29, 2022
Good prices but sadly not free returns from Sweden...
Report review
Answer by bike-discount.de/en
Aug 29, 2022
We do not generally cover return shipping costs from every country. If it is a legitimate complaint, we will of course cover the costs of the return shipment. For selection orders and similar transactions, we can unfortunately not cover the return shipping costs from Sweden. This is also communicated in several places in our store.
Verified review
Aug 29, 2022
SHIPMENT IS TOO SLOW
Report review
Answer by bike-discount.de/en
Aug 29, 2022
2 days delivery time in Germany and 2 days delivery time in Korea. As far as OK, but the shipment was 15 days at customs. Something like that can happen, unfortunately we have no influence on it.
Verified review
Aug 28, 2022
i accidentally ordered the two of the same product and immediately emailed their customer support to have one removed. It took them 3 days to ship the order and mysteriously the support answered me 10 minutes after I got the shipping confirmation email and notified me that it is too late to change the order. Returning the shipment would have cost me 30€ so I assume they just prettymuch forced me to keep the extra piece as it was worth 31€
Report review
Answer by bike-discount.de/en
Aug 30, 2022
Since our package was unfortunately already in logistics, we offered the customer to refuse acceptance of the package, which he unfortunately did not do. Then he would not have had to pay anything and the goods would have been returned to us.
Verified review
Aug 28, 2022
Report review
Answer by bike-discount.de/en
Aug 29, 2022
We received your order on Saturday, 8/6/22 and already handed it over to DPD on Monday, 8/8/22. In the package tracking you can see that DPD then took 7 days to get to you in Finland. This is actually faster. Such a delay in delivery is really an exception. We would like to apologize at this point. We hope you have fun with the products.
Verified review
Aug 25, 2022
Otherwise OK, but I got a used and broken derailleur in my order.
Return-process was easy.
Report review
Answer by bike-discount.de/en
Aug 25, 2022
Danke für das Feedback. Bitte entschuldigen Sie die Unannehmlichkeiten.
Verified review
Aug 22, 2022
Their returns policy is atrocious
Report review
Answer by bike-discount.de/en
Aug 24, 2022
Thanks for the feedback. We are constantly working on improvements.
Verified review
Aug 22, 2022
Send like a great online shop but their international deliveries via DHL seem to take weeks when other online shops only take days to deliver.
Report review
Answer by bike-discount.de/en
Aug 24, 2022
Customer ordered on 14.08.22. We have handed over to DHL on 15.08.22. Unfortunately, we cannot influence the customs clearance times for delivery to South Africa. We ask for your understanding.
Verified review
Aug 22, 2022
Everything arrived as it should and was well packaged. The estimated delivery times on the site are unrealistic and lead to frustration as a result.
Report review
Answer by bike-discount.de/en
Aug 25, 2022
Thank you for the feedback. Customer purchased on 07/31/22, we transferred to our shipper on 08/02/22. Delivered on 08.08.22 in Ireland. There was a weekend in between.
Verified review
Aug 20, 2022
I ordered a bike, paid for it, and then received a notification that the bike was being shipped. Then... nothing... After two weeks.I called up and the customer rep said they'd look into it and then I finally got the actual shipping notification from DHL and the bike arrived a week later. So, good that they fixed it, bad that I had to call up to tell them my bike hadn't shipped.
Report review
Answer by bike-discount.de/en
Aug 22, 2022
thank you for the feedback. We apologise for the inconvenience. Unfortunately, there were delays due to delivery in Switzerland.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews:
They are not included in the overall rating. No verification measures have been taken.