bike-discount.de/enReviews

: 31,337Excellent

4.78

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certified since: Jun 7, 2022
updated on: Jan 27, 2023
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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certified since: Jun 7, 2022
updated on: Jan 27, 2023
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

8,792 verified reviews in the last 12 months

31,337 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


10 days ago
I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
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the most relevant critical review


Jan 26, 2022
I am dissatisfied with my warranty claim. I sent item back for replacement, but got a refund - claiming the product was not in stock at the time. I was instructed to reorder the item, but at much higher price.
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Reviews for bike-discount.de/en

Sort by Latest first 
(119)
(83)
 Verified review
Jan 8, 2023
Shipping costs for international returns are not included.
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Answer by bike-discount.de/en
Jan 9, 2023
Dear customer, thank you very much for your review. We offer our customers a wide choice, very competitive prices and a fast and reliable service. We will inform you transparently about the return conditions for your country of delivery on our website. We kindly ask for your understanding.
 Verified review
Jan 7, 2023
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 Verified review
Jan 6, 2023
I paid with amazon pay and for some reason my address was not passed correctly, so the package went left and right from 15 december on and was finally delivered on 2 january.
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Answer by bike-discount.de/en
Jan 9, 2023
Dear customer, thank you for your feedback. We are pleased that you are satisfied with the goods and our customer service. We are very sorry that there was any inconvenience with your order. We will look into the problem internally. We hope you enjoy the items you ordered and thank you for your understanding.
 Verified review
Jan 6, 2023
Very slow delivery
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Answer by bike-discount.de/en
Jan 6, 2023
Dear customer, thank you for your review. I have reviewed your case. Your order was packed and handed over to the logistics partner on the same day. According to the tracking, there were difficulties with the delivery because you were not available. Can we help you? Please contact us via our contact form or by e-mail. Thank you very much!
 Verified review
Jan 4, 2023 
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Answer by bike-discount.de/en
Jan 5, 2023
Dear customer, thank you very much for your feedback! Is there anything else we can do for you? Please do not hesitate to contact us via our contact form or by e-mail.
 Verified review
Jan 4, 2023
Einkauf und Lieferung läuft träge.
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Answer by bike-discount.de/en
Jan 5, 2023
Lieber Kunde, vielen Dank für Ihr Feedback. Es freut uns sehr, dass Sie mit den bestellten Artikeln und unserem Kundenservice zufrieden sind. In Hinblick auf die Lieferung bitten Sie freundlich zu bedenken, dass in Ihr Lieferland im Vorfeld der Sendung Zollvorgänge bearbeitet werden müssen. In diesem Fall sind wir leider abhängig von der Bearbeitungszeit der zuständigen Behörde. Wir können Ihnen versichern, dass Ihre Bestellung im Anschluss daran schnellstmöglich weiterbearbeitet wird und dem Logistikpartner übergeben wird. Vielen Dank für Ihr Verständnis!
 Verified review
Jan 3, 2023 
Shipping was really slow, product and price were good, I have used them many times in the past and at the time all was good, I hope it was just this time
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Answer by bike-discount.de/en
Jan 3, 2023
Dear customer, thank you for your feedback. We are pleased to count you among our satisfied customers. I have reviewed your case. We packed your order within one day and handed it over to our logistics partner. The delivery actually took a little longer this time, unfortunately this is out of our control. Due to the current global situation, this may happen in individual cases. We kindly ask for your understanding and hope to be able to fully satisfy you again with the next order. If there is anything else we can do for you, please feel free to contact us via our contact form or email.
 Verified review
Dec 31, 2022
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Answer by bike-discount.de/en
Jan 2, 2023
Dear customer, thank you for your feedback. Unfortunately, we could not find a contact from you in our system. Can we help you? Please do not hesitate to contact us via our contact form or by e-mail.
 Verified review
Dec 31, 2022
Delivery times are far behind - about a week - the told ones when shipping abroad. This has happened atleast 3 times. I assume there good be found a solution to forecast better the actual delivery times.
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Answer by bike-discount.de/en
Jan 2, 2023
Dear customer, thank you for your feedback. I have reviewed your case. We packed your last order on the next working day and also handed it over to our logistics partner on the same day. For your delivery country, we indicate a delivery time of up to one week. The order was delivered to you within this time frame. In individual cases, delivery may take longer; unfortunately, we have no influence on this. Please note that we can only process your order on working days. We kindly ask for your understanding.
 Verified review
Dec 30, 2022 
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Answer by bike-discount.de/en
Jan 2, 2023
Dear customer, thank you for your feedback. We hope you are completely satisfied with your order. Is there anything else we can do for you? You are welcome to contact us via our contact form or by e-mail.
 Verified review
Dec 28, 2022
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Answer by bike-discount.de/en
Dec 29, 2022
Dear Customer, thank you for your feedback. I have reviewed your case. Your order was packed within one day, handed over to our logistics partner and it was delivered to you promptly. Is there anything else we can do for you? You are welcome to contact us by e-mail or via our contact form.
 Verified review
Dec 27, 2022
Buying from them is pretty smooth, however, as I recently found out, returns are an absurd bureaucratic experience. In all fairness, German Customs is quite incompetent, but the customer service from Bike Discount is infuriating, gaslighting and condescending. I will not buy from them again. Go with Bike24, HiBike, R2 bike, or the Spanish ones, don't waste your time and money here.
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Answer by bike-discount.de/en
Dec 28, 2022
Dear customer, thank you for your feedback. We are pleased that you are satisfied with our articles. We transparently point out the conditions for returns on our website, we kindly ask for your understanding. Is there anything else we can do for you? Please feel free to contact us via our contact form or email.
 Verified review
Dec 27, 2022
Spain Shipping costs €4.49 Free starting from €100.00 Portugal Shipping costs €9.99 Reduced from €250.00 €5.99 Guten Morgen, Ich bin Portugiese und Ihr Kunde ist schon lange dort, aber ich bin unzufrieden mit den Versandkosten, die für Portugal und einen großen Unterschied für Spanien bestehen, wie ich hier zeige. Es wäre gut, wenn wir die gleichen Portes hätten, damit wir mehr kaufen würden. Dieser Unterschied wird nicht verstanden, wir befinden uns auf derselben Halbinsel Danke Kompliment Schöne Ferien Antonio Fialho
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Answer by bike-discount.de/en
Dec 27, 2022
Lieber Kunde, danke für Ihr Feedback. Wir freuen uns, dass wir Sie zu unseren zufriedenen Kunden zählen dürfen. Zu den Versandkosten möchten wir Ihnen gerne erklären: Die von uns berechneten Versandkosten hängen zusammen mit den Kosten, die unser Logistikpartner uns für die Beförderung berechnet. Diese können tatsächlich sehr unterschiedlich ausfallen, auch wenn Länder sich in geografischer Nähe zueinander befinden. Wir bitten dafür freundlich um Verständnis und wünschen Ihnen ebenfalls schöne Ferien.
 Verified review
Dec 26, 2022
In the last order the bars expired in 12/2022
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Answer by bike-discount.de/en
Dec 27, 2022
Dear customer, thank you for your evaluation. You have received the item you were complaining about as ordered. When you placed your order, we transparently pointed out that the best-before date was December 2022. This information was also noted on the invoice and leads to the significantly reduced price. We kindly ask for your understanding.
 Verified review
Dec 26, 2022
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Answer by bike-discount.de/en
Dec 27, 2022
Sehr geehrter Kunde, danke für Ihre Bewertung! Wir haben Ihre Bestellung zügig bearbeitet und sie ist Ihnen zeitnah zugestellt worden. Können wir noch etwas für Sie tun? Gerne können Sie uns jederzeit über unser Kontaktformular oder per E-Mail ein Feedback geben- wir sind immer bemüht, uns zu verbessern.
 Verified review
Dec 24, 2022
Not so flexible to cancell an order
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Answer by bike-discount.de/en
Dec 27, 2022
Dear customer, thank you for your feedback. I have reviewed your case. In this case, we proceed in the same way as most of our competitors: if an order is already being processed in logistics, it is unfortunately no longer possible to make changes. If you then wish to cancel the order, you can refuse to accept the package and it will be automatically returned to us. Otherwise, you can return the goods to us for a refund of the purchase price. Thank you for your understanding.
 Verified review
Dec 24, 2022
Worst customer service in the internet
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Answer by bike-discount.de/en
Dec 27, 2022
Dear customer, thank you for your review. I have reviewed your case. Your order was packed and handed over to the logistics partner within one working day. Unfortunately, there were apparently problems on the part of the logistics partner. Unfortunately, the shipping time cannot be accurately predicted and we cannot influence it. However, as I could see in the tracking, the package was still delivered to you on time. Thank you for your understanding.
 Verified review
Dec 23, 2022
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Answer by bike-discount.de/en
Dec 27, 2022
Dear customer, thank you for your feedback. We packed your order within one business day and handed it over to our logistics partner. Nevertheless, the delivery took longer, which is a pity. Unfortunately, due to certain circumstances, delivery times to the destination country of this order are currently extended. (This can be seen on the DHL website.) We regret this circumstance, but unfortunately can not influence it. We thank you kindly for your understanding.
 Verified review
Dec 23, 2022
Shipping to Qatar is very poor
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Answer by bike-discount.de/en
Dec 23, 2022
Dear customer, thank you for your comment. I have reviewed your case. Due to the high volume of shipments in December, there may be delays caused by the transport service providers. We apologize for this.
 Verified review
Dec 23, 2022
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Answer by bike-discount.de/en
Dec 23, 2022
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication in our system from you. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.