bike-discount.de/enReviews

: 31,271Excellent

4.78

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: Jun 7, 2022
updated on: Jan 26, 2023
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more


certified since: Jun 7, 2022
updated on: Jan 26, 2023
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

8,727 verified reviews in the last 12 months

31,271 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


10 days ago
I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Report review

Show all positive reviews

the most relevant critical review


Jan 26, 2022
I am dissatisfied with my warranty claim. I sent item back for replacement, but got a refund - claiming the product was not in stock at the time. I was instructed to reorder the item, but at much higher price.
Report review

Show all critical reviews

Reviews for bike-discount.de/en

Sort by Latest first 
(119)
(83)
 Verified review
Dec 4, 2022
The return policy is so bad nowadays that you really want to know what you order
Report review
Answer by bike-discount.de/en
Dec 5, 2022
Dear customer, thank you for your feedback and your order. Our shipping and returns conditions are transparently displayed on our website so that you can decide before placing your order whether you would like to benefit from our exceptionally low prices and our large selection of items. Thank you for your understanding!
 Verified review
Dec 3, 2022
The bike came with some little damage in 3 parts that is not good for the costumer a part of that is fine.
Report review
Answer by bike-discount.de/en
Dec 5, 2022
Dear customer, thank you for your feedback. We are sorry that you are not completely satisfied. Unfortunately, we have not been able to find any contact from you. If we can be of further assistance, please feel free to contact us. Thank you for your understanding.
 Verified review
Dec 3, 2022
Bought new brakes! There was already some damage to the paint on the calipers and one of the brakes has already some air in the line.
Report review
Answer by bike-discount.de/en
Dec 5, 2022
Dear customer, thank you for your feedback. Unfortunately, I cannot find any contact from you in our system. Please feel free to contact us so that we can help you further. Thank you for your understanding.
 Verified review
Dec 1, 2022
No free returns for wrong size articles.
Report review
Answer by bike-discount.de/en
Dec 1, 2022
Dear customer, in our webshop we inform you transparently in several places when we take over the return costs, we ask for your understanding!
 Verified review
Nov 30, 2022
Report review
Answer by bike-discount.de/en
Nov 30, 2022
Dear customer, thank you for your feedback. As far as I could determine, the order was delivered to you promptly. I cannot find any contact from you in our system. If we can help you further, please feel free to contact us via our contact form.
 Verified review
Nov 29, 2022
Report review
Answer by bike-discount.de/en
Nov 29, 2022
Dear customer, thank you for your feedback. I have reviewed your case. However, I cannot find any problem, the items you ordered were delivered to you on time. Is there anything else we can do for you? You are welcome to contact us at info@bike-discount or via our contact form on the website.
 Verified review
Nov 27, 2022
Cannot change the type of payment
Report review
Answer by bike-discount.de/en
Nov 28, 2022
Dear customer, we have already explained to you by email that we are not allowed to intervene in the fully automated payment process for security reasons. Once a payment transaction has been completed, it is technically not possible to do so, as the system does not allow this for the security of the customers.
 Verified review
Nov 26, 2022
Ordered in 5/11/2022 shipment to Israel. today is 26/11/2022 and the package is still in Germany who knows for how long. You should give your customers expected delivery time and do the efforts to meet it!
Report review
Answer by bike-discount.de/en
Nov 28, 2022
Dear customer, thank you for your feedback. You are right, it is taking a long time right now, we are sorry about that. Your order has already left our premises the next working day after receipt. Unfortunately, we can no longer influence the further course of the shipment once it has been handed over to our logistics partner. Shipments to your country of delivery can currently take a longer time, we ask for your understanding. If there is a further delay, please send your request to info@bike-discount.de.
 Verified review
Nov 25, 2022
the last item i ordered from them was different as described in their website to the one i got, they send incomplete item there is no fork remote lever as what i suppose to recieve, and very slow responce if you have question from them so disappointing
Report review
Answer by bike-discount.de/en
Nov 25, 2022
Dear customer, thank you for your feedback! We apologise for the inconvenience, a part was indeed missing. We will of course send this to you immediately. The description on our website, on the other hand, is correct and we have replied to you the day after your request. Thank you for your understanding.
 Verified review
Nov 22, 2022
Quality of delivered product.
Report review
Answer by bike-discount.de/en
Nov 23, 2022
Dear Customer, thank you for your feedback. We are sorry to hear that you are not satisfied with the quality of an article. Unfortunately, we cannot detect any contact from your side with us. If necessary, please use "reklamation@bike-discount.de" so that we can help you.
 Verified review
Nov 19, 2022 
Web site charged different price than advertised - due to the "not implemented country of delivery" selection. Later on, they fixed the issue with their Webshop, but also kept 200EUR I was overcharged
Report review
Answer by bike-discount.de/en
Nov 21, 2022
Dear customer, thank you for your feedback. We have reviewed your matter. From our point of view, you were only charged the actual invoice amount. If you still notice any irregularities, please contact us at info@bike-discount.de.
 Verified review
Nov 19, 2022
They sale me a one year old helmet and helmet life time is 3 years
Report review
Answer by bike-discount.de/en
Nov 22, 2022
Dear customer, unfortunately we cannot find any contact from you in our system. You are welcome to contact us at reklamation@bike-discount.de with details.
 Verified review
Nov 16, 2022
They didn’t shipped Energie Drink Endurance 700g Item. and no refunds, just nothing.
Report review
Answer by bike-discount.de/en
Nov 17, 2022
Dear customer, first there were discrepancies with "your" credit card. Our service then helped you to place an order. Then one item was actually sold out. The amount for this item was immediately credited back to the credit card. Please check again.
 Verified review
Nov 14, 2022
Bought bike from here. Very poor job was done assembling it. Some bolts and screws were tightened so tight that some parts were broken etc. Would not recommend buying bike here.
Report review
Answer by bike-discount.de/en
Nov 15, 2022
Thank you very much for the feedback. The final assembly of your bicycle was not optimal. After you rightly complained about it, the problem was solved. We apologise for the inconvenience.
 Verified review
Nov 13, 2022
If you get the right size of wearables it’s ok otherwise it could happen that you pay shipping in both directions without being refunded for at least one way of shipping fees.
Report review
Answer by bike-discount.de/en
Nov 15, 2022
In the General Terms and Conditions, the FAQ and the Shipping Conditions we provide information on the conditions under which we pay for shipping costs.
 Verified review
Nov 12, 2022
Parcel destroyed - one item missing. still waiting for a response.
Report review
Answer by bike-discount.de/en
Nov 15, 2022
We regret that there was transport damage to your shipment. Our customer service has already found a solution in consultation with you.
 Verified review
Nov 11, 2022 
Report review
 Verified review
Nov 10, 2022
To long delivery time to Denmark.
Report review
Answer by bike-discount.de/en
Nov 10, 2022
Thank you for the feedback. Ordered = 20.10.22, DPD handed over = 20.10.22, delivered = 24.10.22. In between was a weekend.
 Verified review
Nov 9, 2022
Report review
Answer by bike-discount.de/en
Nov 11, 2022
Leider können wir in unserem System keine Anfrage von Ihnen finden. Wenn Sie ein Problem mit unseren Artikeln haben, wenden Sie sich bitte an reklamation@bike-discount.de
 Verified review
Nov 8, 2022
It needed to be stated more clearly that VAT is not charged as I was then charged at customs for VAT, customs duty and a handling charge making the purchase very expensive.
Report review
Answer by bike-discount.de/en
Nov 8, 2022
Since Brexit came into effect, we have been providing information about these changes at all relevant points in our online shop. Here is an example: https://www.bike-discount.de/en/service-for-uk-customers