I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
The bike Cube Reaction C:62 Race bluehaze´n´black left Bike-Discount for transport after 7 business days and arrived in Finland 8 business days after that. The bike has an excellent price-quality ratio and is comfortably light (about 10.5 kg L size).
The disappointment is that the rear tire was empty upon arrival and deflated quickly even after pumping it up few times, so the first job was to replace the inner tire. There were numerous marks on the edge of the rear rim, apparently the outer tire had been twisted into place with a metal tire iron(?) so that the paint had come off and there were several sharp marks on the edge with the aluminum visible.
The customer service responded quickly to my inquiry about delivery times before delivery.
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Answer by bike-discount.de/en
Apr 11, 2023
Dear customer, thank you for your order and your review. We are very pleased that you are satisfied with your new bike. All the more we would like to apologize for the inconvenience, it is really unpleasant. Unfortunately, I could not find in our system a written request from your side on the matter. Could you already be helped? Please feel free to contact us at any time so that we can provide you with a solution to the matter. Thank you for your understanding.
No express shipping option available to my country (India) like other websites ( Wiggle etc, who provides express shipping with 7 days delivery option by charging just $5 extra). From BD order delivery takes 40+ days.
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Answer by bike-discount.de/en
Apr 11, 2023
Dear customer, thank you for your review and for your order.
We can understand that you prefer a delivery with DHL Express, as this logistics partner offers particularly comfortable conditions for distant delivery countries. Currently, we are already working on possibly offering our customers optional shipping with DHL Express in the future. Until then, we hope to satisfy you with our wide selection and with our excellent prices. Thank you for your understanding. Please feel free to contact us at any time with any questions or concerns.
Verified review
Apr 9, 2023
From order to delivery - more than 3 weeks and the delivery didnt arrive yet
it isnt a service - noedys
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Answer by bike-discount.de/en
Apr 11, 2023
Dear Customer,
Thank you very much for your review. Your order already arrived in your delivery country. Please note that delivery to your country may take a little more time due to different means of transport and also customs procedures. You are welcome to contact us via our contact form or e-mail. We will be happy to help you track your package. Thank you for your understanding.
Verified review
Apr 5, 2023
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Answer by bike-discount.de/en
Apr 5, 2023
Dear customer, thank you for your review and your order!
Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Verified review
Apr 4, 2023
Long delivery
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Answer by bike-discount.de/en
Apr 5, 2023
Dear Customer,
thank you for your order and your review.
We are pleased that you are satisfied with our customer service and the ordered goods. We were still within the specified time window with the delivery. Unfortunately, the delivery to your distant delivery country may take a few days, we kindly ask for your understanding.
Verified review
Mar 31, 2023
The seller is selling a product that does not match the description.
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Answer by bike-discount.de/en
Apr 3, 2023
Dear customer, thank you for your review.
Something really went wrong and we must apologise to you.
I have sent you an e-mail with a proposal for a solution.
If you have any further questions, please do not hesitate to contact us,
Verified review
Mar 30, 2023
Stock
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Answer by bike-discount.de/en
Mar 31, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication in our system from you. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.
Verified review
Mar 27, 2023
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Answer by bike-discount.de/en
Mar 28, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Verified review
Mar 26, 2023
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Answer by bike-discount.de/en
Mar 27, 2023
Dear customer, thank you for your feedback. Please understand that we cannot cover the return shipping costs in all cases. In the case of complaints, we will of course cover the shipping costs.
Verified review
Mar 25, 2023
There is little choice of women clothes for mountain biking, especially not black. The DHL delivery is often not trackable.
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Answer by bike-discount.de/en
Mar 27, 2023
Dear customer, thank you very much for your evaluation. However, we can not understand this, our customers appreciate us for our large and varied assortment and for our excellent prices. Surely it can happen that one or the other article is not available at short notice, for this we apologize. Is there anything else we can do for you? Please do not hesitate to contact us again. We thank you for your understanding.
Verified review
Mar 25, 2023
Prepaid returns, or at least discounted returns. (10 eur would be fine)
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Answer by bike-discount.de/en
Mar 27, 2023
Dear customer, there seems to have been a misunderstanding. It is a pity that you did not contact us. We offer discounted returns for such cases. Is there anything else we can do for you? Please do not hesitate to contact us. We thank you for your understanding.
Verified review
Mar 23, 2023
Return from Croatia is not free. Sometimes the prices are displayed lower than when you get to check-out. The actual shipping was really fast.
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Answer by bike-discount.de/en
Mar 23, 2023
Dear customer, thank you for your order and your review.
We are pleased that you were satisfied with the ordered goods, delivery and with our customer service.
Unfortunately, we cannot offer free returns from your country of delivery - we inform about this transparently on our website.
The prices are already displayed correctly during shopping, if you already set your delivery country on the website at the beginning and, in the best case, log in to your customer account. The prices take into account the VAT of the country of delivery. Thank you for your understanding.
Verified review
Mar 23, 2023
Change or find anorher way to send the bike when you delivery bikes to italy, the italian delivery company that you choose was embarassant.
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Answer by bike-discount.de/en
Mar 23, 2023
Dear customer, thank you for your order and your review.
We are pleased that you were satisfied with the ordered goods and with our customer service.
It is a pity that there were apparently inconveniences with the delivery, for this we would like to apologize.
We will be happy to pass on your feedback to our logistics partner.
Thank you for your understanding.
Verified review
Mar 23, 2023
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Answer by bike-discount.de/en
Mar 23, 2023
Dear customer, thank you for your review and your order!
Is there anything else we can help you with?
You are very welcome to contact us at any time via our contact form.
Verified review
Mar 22, 2023
The description of item not enough!
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Answer by bike-discount.de/en
Mar 22, 2023
Dear customer, thank you for your order and your review.
I will be happy to pass on your feedback to the appropriate department.
Is there anything we can do to help you? Please feel free to contact us at any time, thank you.
Verified review
Mar 22, 2023
Near 100 euro purchase but still I had to pay for shipping
Two gift cards from Germany to Swedish customer??!!! Useless
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Answer by bike-discount.de/en
Mar 22, 2023
Dear customer,
thank you for your evaluation.
Our return policy for your country of delivery can be viewed transparently on our website before purchase. We therefore ask for your understanding for our procedure.
Verified review
Mar 21, 2023
Initial shipping estimated time was maximum 14 days, they notified me last minute that it will take two weeks more due to a supposed wrong shift guide, that was discovered during QC, order was made on 27Feb and still today at 21 of March I ,was not notified about shipment, the whole communication have been initiated by me.
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Answer by bike-discount.de/en
Mar 22, 2023
Dear customer, thank you very much for your order and your review. Unfortunately, there seems to have been a delay, we are very sorry!
Please contact us at any time if you have any further questions about your order, we will be happy to assist you. Thank you for your understanding.
Verified review
Mar 21, 2023
Getting information on the status of the delivery was not good
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Answer by bike-discount.de/en
Mar 21, 2023
Dear customer, thank you for your review and your order!
We are glad that you are satisfied with the ordered items.
I have checked your details, unfortunately I cannot find any contact from your side in our system. In order for us to help you, you would need to contact us. You are always welcome to contact us via our contact form.
Thank you for your understanding.
Verified review
Mar 20, 2023
Bike shoes were not 100% in a perfect condition. I had to fix cleats connection by myself on one of the shoes.
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Answer by bike-discount.de/en
Mar 20, 2023
Dear customer, thank you for your feedback and your order.
We are sorry that you were not completely satisfied.
Unfortunately, we cannot find any request from your side in our system.
Can we help you? Please feel free to contact us via our contact form.
Verified review
Mar 20, 2023
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Answer by bike-discount.de/en
Mar 20, 2023
Dear customer,
thank you for your review and your order!
Is there anything else we can help you with?
You are very welcome to contact us at any time via our contact form.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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