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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
I ordered a product (a frame), but it was dented at the headset so completely useless and had serious problems with the paint. I returned it and received a new one without any excuses or whatsoever. In the mean while the sales price of that frame dropped between ordering and returning (1 week). And even when gently asking it was very clear (read: unfriendly) that there was no discussion possible. Very sad (and shameful) for a company claiming to offer the lowest price.
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Answer by bike-discount.de/en
Nov 7, 2023
Thank you for your order and feedback. We are really sorry that you seem to have received a faulty delivery. We work very carefully, but even we are not perfect. I have checked your details: we have of course apologised to you, reclaimed the incorrectly delivered item at our expense and re-delivered the item to you free of charge. Thank you very much for your patience and understanding.
Nov 5, 2023
Verified review
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Answer by bike-discount.de/en
Nov 6, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Nov 1, 2023
Verified review
Great shop with plenty of quality items and rapid delivery.
>> Main issue is the website which does not work on google chrome and sometimes refreshes you shopping cart and so you have to start all over again! Otherwise very satisfied, thank you.
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Answer by bike-discount.de/en
Nov 2, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Oct 31, 2023
Verified review
Poor delivery option for Croatia!
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Answer by bike-discount.de/en
Oct 31, 2023
Dear customer, thank you for your order and your review.
We are sorry that we could not fully satisfy you.
Please understand that we cannot offer the same shipping options for all countries. In the interest of our customers, we only offer shipping options for the respective country that can meet our demand for reliable transport. We adjust this on a regular basis. So it is quite possible that we will soon be able to offer more shipping options for your delivery country as well. Thank you for your understanding.
Oct 27, 2023
Verified review
Great service and pricing, however, very slow dispatch of my ordered bike. An example...I am requested to give my opinion for my order, which I have still not taken delivery of.
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Answer by bike-discount.de/en
Oct 31, 2023
Dear customer, thank you for your order and your review.
We appreciate the compliment and that you are happy to benefit from our excellent prices.
We are really sorry that the delivery of the order took a little longer. I checked your information and could see that the shipment should be delivered today. We are always happy to assist you if there is anything else we can do to help. Thank you for your patience and have fun with your new bike!
Oct 25, 2023
Verified review
Return ticket
Bike Discount is cheaper, and generally very good. Right up until returns need to be made...even for products that were never ordered...the return postage kills the price advantages, and the company agants are cursory and rude
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Answer by bike-discount.de/en
Oct 26, 2023
Dear customer, thank you for your order and the review.
Of course we are sorry that we could not satisfy you completely. However, we also ask for your understanding.
We have transparently displayed our return conditions on our website, and we have delivered the ordered product to you.
I have checked your details:
our service staff have very kindly explained to you that unfortunately we cannot offer a free return label for your country of delivery. This did not meet with your approval and you clearly emphasised this view. We store the official size information of the manufacturers on our website. The fit of garments is subject to a variety of aspects, including personal preferences. Unfortunately, it is not always possible to determine these factors in advance. It is therefore not possible to completely exclude the possibility that a garment is too tight, even if you measure it beforehand.
We therefore kindly ask for your understanding.
Oct 24, 2023
Verified review
More branded clothing goods eg. rapha, norrøna, black diamond
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Answer by bike-discount.de/en
Oct 24, 2023
Dear customer, thank you very much for your order and your review.
We are glad that we can offer you a large number of articles from well-known manufacturers at an excellent price. However, I will be happy to receive your suggestions and pass them on internally. We are always happy to receive feedback from our customers.
Oct 22, 2023
Verified review
Cassette voor fiets zat in een reeds geopende verpakking, en niet zoals het nieuw verpakt is. hierdoor lagen alle delen los in de doos.
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Answer by bike-discount.de/en
Oct 23, 2023
Dear customer,
thank you very much for your order and your review. We are really sorry that there seems to have been some inconvenience. Unfortunately, I can't find any request from your side in our system. Please feel free to contact us, we would be very happy to help you. Thank you very much.
Oct 20, 2023
Verified review
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Answer by bike-discount.de/en
Oct 23, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Oct 20, 2023
Verified review
I have make my order 02/10 and it’s still on the way. Or something is going wrong with the dhl tracking system
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Answer by bike-discount.de/en
Oct 20, 2023
Dear Customer, thank you for your order and feedback. We are very sorry that there seems to be some inconvenience in transit. Of course, we are now going to help you. We will launch an investigation and get back to you as soon as possible. Thanks for your patience and understanding in this matter.
Oct 18, 2023
Verified review
Poor customer service sometimes
Recently, former savings have been wiped out because of return postage for the wrong item. This seems wrong. It also doesn't seem legal. The customer service types are rather rude about it too
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Answer by bike-discount.de/en
Oct 18, 2023
Dear customer,
thank you very much for your order and for your review.
We are glad that you can benefit from our low prices. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our return conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. We therefore ask for your understanding for our procedure.
Oct 17, 2023
Verified review
If the return is needed the cost of delvery from Finland is high.
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Answer by bike-discount.de/en
Oct 18, 2023
Estimado cliente,
gracias por su pedido y por su comentario.
Nos complace que pueda beneficiarse de nuestros bajos precios. Con el fin de seguir garantizándole los mejores precios posibles, lamentablemente no podemos ofrecer devoluciones gratuitas para todos los países. No obstante, revisamos periódicamente las opciones y le aseguramos que ofrecemos condiciones justas a nuestros clientes. Puede consultar nuestras condiciones de devolución para su país de entrega de forma transparente en nuestro sitio web en cualquier momento antes de comprar. Por lo tanto, le rogamos que comprenda nuestro procedimiento.
Oct 16, 2023
Verified review
Returns are non functional,sad
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Answer by bike-discount.de/en
Oct 16, 2023
Dear Customer,
thank you for your order and for your feedback.
We are pleased that you can benefit from our low prices and large range of products. In order to continue to guarantee you the best possible prices, we unfortunately cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We appreciate your understanding.
Oct 16, 2023
Verified review
3 weeks after order and i didn’t receive the package
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Answer by bike-discount.de/en
Oct 16, 2023
Dear customer, thank you for your order and your review. We are very sorry that there are apparently delays on the delivery route by our logistics partner. I have checked your information: The shipment has already arrived in your country of delivery and will surely be delivered to you shortly. We appreciate your understanding and patience.
Oct 16, 2023
Verified review
Disaster shiping.. almost a month and my purchase not yet departed Germany .. no way I'll purchase anything from you.
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Answer by bike-discount.de/en
Oct 16, 2023
Dear customer, thank you for your order and your review. We are very sorry that there are apparently delays on the delivery route by our logistics partner. We can well understand that this is irritating for you. Likewise, we kindly ask for your understanding and patience, as your delivery country is far away and the shipment has to be transported by several different shipping methods. I could see that you are already in contact with our customer service. Of course, we will help you and are still here for you at any time.
Oct 15, 2023
Verified review
Free return is only for a handful of countries
Free return is only available for a small selection of countries (Germany, Belgium, Denmark, France, Luxembourg, the Netherlands and Austria.) not within the EU. That came as a surprise as it is pretty basic feature for other online retailers (ie. Bikeinn) That is OK if you buy bike parts but a big problem if you buy bike clothing. Other than that prices and services are OK.
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Answer by bike-discount.de/en
Oct 16, 2023
Dear Customer,
thank you for your order and for your review.
We are pleased that you can benefit from our low prices and large range of products. In order to continue to guarantee you the best possible prices, we unfortunately cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We appreciate your understanding for our approach.
Oct 13, 2023
Verified review
In de verkoopprijs ll. één FIZIK ZADEL aangekocht en te laat gezien dat dit product bij de concurrentie handel 70€ goedkoper stond geprijsd... wordt ik heel erg triestig van hoor! Hopelijk begrijpen jullie dat ook...! Met sportieve groeten, AGAZ DAN
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Answer by bike-discount.de/en
Oct 16, 2023
Thank you for your order and feedback.
We offer our customers a very large selection of items at an outstanding price.
Did you know that we offer a "Best Price" guarantee on a very large number of items? You can find the conditions on our homepage. (In this case, it is important that you make the Best Price request when placing your order so that we can process the order).
We are sure that we will be able to satisfy you with an interesting offer and excellent prices in the future.
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Oct 10, 2023
Verified review
Two times I have recieved the wrong part. Saddle Selle Italia!
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Answer by bike-discount.de/en
Oct 11, 2023
Dear customer, thank you very much for your order and your review.
We really have to apologise so much. I have checked your details: There was an error in the system with this article, which we are currently correcting. We are so sorry for the inconvenience caused. Please contact us by e-mail so that we can help you as soon as possible. Thank you for your understanding.
Prices in GBP but import duty extra and not obvious
Prices in GBP so assume that is final price but import duties extra - only clear in small print
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Answer by bike-discount.de/en
Oct 11, 2023
Dear Customer, thank you for your order and feedback.
Please accept our apologies for any inconvenience.
We explicitly and transparently state in our terms and conditions that there may be costs associated with customs clearance, and we also provide the source where you can obtain more detailed information. The cost of customs clearance depends on a number of factors, including the fees charged by the authorities in the country of delivery. Please understand that it is not technically possible for us to calculate these in advance for each case. Thank you for your understanding.
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