bike-discount.de/enReviews

: 31,271Excellent

4.78

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certified since: Jun 7, 2022
updated on: Jan 27, 2023
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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certified since: Jun 7, 2022
updated on: Jan 27, 2023
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

8,727 verified reviews in the last 12 months

31,271 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


10 days ago
I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
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the most relevant critical review


Jan 26, 2022
I am dissatisfied with my warranty claim. I sent item back for replacement, but got a refund - claiming the product was not in stock at the time. I was instructed to reorder the item, but at much higher price.
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Reviews for bike-discount.de/en

Sort by Latest first 
(119)
(83)
 Verified review
Sep 19, 2022
The product was fine but the true cost wasn't made clear, before the parcel could be delivered I had to pay an extra £52 import duty. This wasn't at all mentioned during checkout. And is only mentioned in the small print Ts & C's. I would normally have not accepted delivery and just sent it back but also in the Ts&C's it says the return is very complicated and there is a service charge applied.
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Answer by bike-discount.de/en
Sep 20, 2022
Some things need to be set right here. After the Brexit, shipments have to pass through customs just like in any other third country. Of course, import taxes and customs duties will be incurred. We point this out not only in the terms and conditions, but also in the shipping conditions. We have even set up a separate page for the UK with the necessary information! It is NOT correct that we would charge extra fees for returns.
 Verified review
Sep 19, 2022
Ordered a part that I really needed for quick delivery. I paid an extra 10 euro for a express DHL delivery, but took over a week to arrive….and finally came by regular post (post Nord) So a total waste of extra payment.
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Answer by bike-discount.de/en
Sep 19, 2022
Sorry, but "extra" payment for express you can not have paid with us. We do not offer "Express" at all !!! The shipment reached you in Sweden within a week (excluding the weekend). Usually DHL package in cooperation with Post Nord but also delivers faster.
 Verified review
Sep 19, 2022
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 Verified review
Sep 19, 2022 
Where is the discount ...?
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Answer by bike-discount.de/en
Sep 19, 2022
Sorry, but we do not understand this question. You have ordered from us on 29.8.22 and have been delivered on 31.9.22 in the Netherlands.
 Verified review
Sep 18, 2022
Demorou demasiado tempo a entregar a minha encomenda!
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Answer by bike-discount.de/en
Sep 19, 2022
Pedimos desculpa pelo atraso causado pela DPD. Na realidade, o serviço de encomendas levou uma semana inteira para transportar a encomenda até à fronteira portuguesa.
 Verified review
Sep 18, 2022
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Answer by bike-discount.de/en
Sep 19, 2022
Delivery to the Czech Republic with DPD took a week (including weekend). Most of the time it is faster.
 Verified review
Sep 17, 2022
Items were delivered and in good order. But no communication on delivery time/date at all. As such delivery is left to a surprise.
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Answer by bike-discount.de/en
Sep 19, 2022
Thanks for the feedback. Saturday 8/27-22. Monday 29.8.22 DPD handed over. Friday 2.9.22 delivered in Netherlands. By the way: Parcel services do not notify parcels.
 Verified review
Sep 17, 2022
Customer service
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Answer by bike-discount.de/en
Sep 19, 2022
We can only repeat our response to your second order or evaluation on the same matter: Everyone wants to receive their orders as soon as possible. Therefore, almost all shippers - and we too - have automated their processes. In our online store, we specifically point out that later change requests to orders that have already been made are usually no longer possible, because mostly these orders are already in the logistics. Often even already on the way. We do NOT consider this circumstance as bad customer service. The squaring of the circle is unfortunately not possible for us.
 Verified review
Sep 15, 2022
Delivery took too long Order my package on the 25th of august. Today, 12th of September, i finally received my package after a mistake was made by the company who delivers (DPD) When I opened my package, one of the product was broken. So my nutrition powder was all over the other products and 600grams of the nutrition is gone.
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Answer by bike-discount.de/en
Sep 16, 2022
We apologize for the inconvenience. In your case, unfortunately, luck was not on your side, as both DPD and DHL had damaged packages. We pack our packages conscientiously. We will settle the damage. Please contact reklamation@bike-discount.de
 Verified review
Sep 14, 2022
Experience has been positive but I am disappointed with some of the packaging materials used, often oversized for the contents contained within. For example, I was disheartened to open a shoe box sized delivery to find within a matchbox sized unit box containing the spoke nipples that I had ordered. This kind of practice is wasteful, unnecessary, additionally costly for your customers and harmful & damaging to the environment.
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Answer by bike-discount.de/en
Sep 15, 2022
Thank you for the feedback. We are constantly working to improve our sustainability.
 Verified review
Sep 13, 2022
Regarding the site, products, prices, delivery and customer service they deserve 5 stars. I'm only giving them 2 because: 1- There is not free shipping, ever. Not even on orders above a certain amount (I've placed orders of €900+). 2- There are not discount codes. 3- There is not free return service. They only provide a return label within Germany, for orders outside Germany the shipping costs are at customer's expense. This a deal-breaker. Shopping for bike items on most cases is a try-and-see, and all shops even in Germany provide the free return service, at least in my experience, why don't they?
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Answer by bike-discount.de/en
Sep 14, 2022
Thank you for the detailed feedback. We will take care of the matter. For clarification, we would like to say that there is very well free shipping, but this depends on the item and quantity, this is clearly communicated in our terms and conditions.
 Verified review
Sep 13, 2022
It takes some time to have the order.
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Answer by bike-discount.de/en
Sep 14, 2022
Thank you for the feedback. Customer ordered on 23.08.22. We have handed over to DHL on 24.08.22. The package was delivered in Finland on 31.08.22. There was a weekend in between. Unfortunately, we can not influence the speed of delivery. We apologize for this.
 Verified review
Sep 12, 2022
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Answer by bike-discount.de/en
Sep 13, 2022
Thanks for the feedback.
 Verified review
Sep 12, 2022
Part listed as available online so i ordered it and payed for it.did not come.calles customer service for info.. item was already sold ! But did not receive email or notice.. Bad service.
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Answer by bike-discount.de/en
Sep 14, 2022
unfortunately we do not understand the rating. Customer wanted to order in advance. After we have written to him how it looks with his order, he told us that it would be a provision and no longer needed. Thereupon we have cancelled the order as requested by him.
 Verified review
Sep 9, 2022
No international payment option, only bank transfer. Slow packing (3 days) after payment received.
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Answer by bike-discount.de/en
Sep 14, 2022
We are sorry that our abundance of international payment options is not enough for you and that you have therefore chosen the payment method prepayment. This unfortunately delays the order process. Please choose another payment method for future orders.
 Verified review
Sep 4, 2022
Good website, products and prices but international delivery is pathetically slow.
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Answer by bike-discount.de/en
Sep 5, 2022
The shipment has been in South Africa since 8/25/22 and today (9/5/22) at the delivery depot about to be delivered. Why the shipment is being processed so long by the South African Post Office, we unfortunately do not know. Your order was processed in our house within one day and handed over to DHL. Basically, however, you need to know that parcels that are not sent by express can easily take 14 days to travel from Europe to South Africa.
 Verified review
Sep 2, 2022
After buying a Burley bike cargo trailer, it took two additional orders and two returns to be able to use it. In that process, I found the service in answering questions and providing me with the correct information, slow. I had to contact the manufacturer in America to get the correct information that enabled me to order the correct item. Instead, I would have expected Bike-Discount to exchange the item under service.
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 Verified review
Sep 1, 2022
Delivery was fast, but product was defective and returning was made difficult. No helpful info in home page. Had to find out way how and where to send, and cover shipment costs both ways: 10€ to buy, and then 20€ to return.
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Answer by bike-discount.de/en
Sep 1, 2022
If the item was defective, you will of course be reimbursed by us for the return costs.
 Verified review
Sep 1, 2022
DHL gave my parcel to Parcelforce and had to pay for 2 courier’s, plus import duty etc, was no cheaper than anywhere else after those charges. Disappointed.
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Answer by bike-discount.de/en
Sep 1, 2022
The shipping costs were paid once by a parcel service. As the UK is no longer part of the EU, fees and import taxes are incurred at customs or the national British post office.
 Verified review
Aug 31, 2022
The time to send order was long.
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Answer by bike-discount.de/en
Sep 1, 2022
Thank you very much for the feedback. Unfortunately, however, we do not understand what you are trying to say. It cannot be the delivery time. 10.8.22 ordered ... 12.8.22 delivered. You are welcome to contact us at "reklamation@bike-discount.de".