bike-discount.de/enReviews

: 24,147Excellent

4.78

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with Buyer Protection

certified since: 6/7/2022
updated on: 8/14/2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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certified since: 6/7/2022
updated on: 8/14/2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

2,214 verified reviews in the last 12 months

24,147 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


1 year ago
I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
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the most relevant critical review


10 months ago
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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Reviews for bike-discount.de/en

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25 days ago
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4 days ago
Needs to be explicitly clear that additional import duties & fees are NOT included in the price shown on the website, for shipments to UK. Even though UK shipment destination was chosen and currency GBP - still nothing shown on each product page. There is a mention, buried deep in T&C, but nothing at point of purchase or via the checkout process. First I know of extra charges was a delay in delivery and a letter in post from ParcelForce with demand for over £50. Failure to pay the fees online means no delivery. You can refuse to pay and then the goods are returned to bike-discount; but takes 30 days for this return to be triggered. And, then you'll have to wait for refund to be processed - all, in all very inconvenient, especially if you have ordered a high net worth item.
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 Verified review
19 days ago
I made an order few weeks ago and it seemed that all items were in stock and estimated delivery time was 3-4 days. It took around 20 days before I got my order. That was because they could send my stuff due to hi volume of orders and answer to my email was that you just need to wait. A bit frustrating. Allthough all items was as described when I finally got them and prices were competive.
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Answer by bike-discount.de/en
19 days ago
thank you for the feedback. Due to the current supply situation, there was unfortunately a delay in delivery, for which we apologize.
 Verified review
19 days ago
Overall ok but no respond when lack of some stuff and multiple order. I was waiting over week than sent message to support why the order is still in process. Bike24.de is much better and shipment cost is twice cheeper. Sorry guys.
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Answer by bike-discount.de/en
19 days ago
thank you for the feedback. Unfortunately, we cannot find any contact from you in our system. You are welcome to contact us at reklamation@bike-discount.de if you have a problem.
 Verified review
13 days ago
Shipping to Spain is very expensive, specifically to Balears and takes incredibly long time. My last package took nearly 3 weeks.
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Answer by bike-discount.de/en
13 days ago
Lamentamos que el envío haya tardado un poco más. Lamentablemente, esto no fue posible en la situación actual. Los gastos de envío están claramente indicados.
 Verified review
1 month ago
On the top of the price have to pay taxes and wasn't advised how much. Have to cancel the order. Staff wasn't too helpful
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Answer by bike-discount.de/en
1 month ago
It is a pity that the customer gives us a bad rating for this, although we are not responsible for this. UK customers also have to pay import taxes since Brexit, just like any other customer from a third country. These are laws that we cannot circumvent. The customer has ordered under these conditions. We explicitly point this out for UK customers !!!! That's all we can do.
 Verified review
16 days ago 
Although all products I have ordered were in stock, it took them 3 days to ship my order. That sucks my friends!
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Answer by bike-discount.de/en
14 days ago
Customer ordered on 06.07.22. We have handed over to DHL on 07.07.22. Goods were delivered on 13.07.22 in Romania. There was a weekend in between.
 Verified review
20 days ago
Terrible support job... waited more than a week to get an answer to my question from them.
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 Verified review
21 days ago
Wrong info in webbshop, but solved it ok with return. But shipping cost was not refunded
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Answer by bike-discount.de/en
20 days ago
please excuse the circumstance. This is a system error. We will refund the shipping cost to the customer.