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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
I asked for correction on the size I ordered almost immediately after placing the order but got no reply or correction on the size. luckily it is wearable and will not have to send back. clearly no service for other than german speakers etc.
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Answer by bike-discount.de/en
Apr 21, 2023
Dear customer, thank you for your order and your review.
I have reviewed your case: We are sorry that your changes could no longer be taken into account. You ordered on a weekend, outside our regular operating hours. We were therefore unable to receive your message until the following business day. For your understanding: Immediately after your order is placed, a completely automated process is activated in order to deliver the requested or ordered items to you as quickly as possible. Changes to the order are therefore unfortunately no longer possible for logistical reasons. We kindly ask for your understanding.
Sep 14, 2023
Verified review
Poor Customer service
Parcel was delivered with items missing, I have been chasing for weeks to get the missing part sent. Keep getting told they have raised it with the courier.
Had the same with another supplier and got a credit note inside 24 hours.
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Answer by bike-discount.de/en
Sep 15, 2023
Dear customer, thank you for your order and your review. We are very sorry that there were inconveniences in transit. I have checked your details and can see that our customer service is already in contact with you. Of course, we will now help you quickly. I will arrange for a prompt solution to your problem to be found now so that you do not have to wait any longer! Thank you for your patience and understanding.
Oct 25, 2023
Verified review
Return ticket
Bike Discount is cheaper, and generally very good. Right up until returns need to be made...even for products that were never ordered...the return postage kills the price advantages, and the company agants are cursory and rude
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Answer by bike-discount.de/en
Oct 26, 2023
Dear customer, thank you for your order and the review.
Of course we are sorry that we could not satisfy you completely. However, we also ask for your understanding.
We have transparently displayed our return conditions on our website, and we have delivered the ordered product to you.
I have checked your details:
our service staff have very kindly explained to you that unfortunately we cannot offer a free return label for your country of delivery. This did not meet with your approval and you clearly emphasised this view. We store the official size information of the manufacturers on our website. The fit of garments is subject to a variety of aspects, including personal preferences. Unfortunately, it is not always possible to determine these factors in advance. It is therefore not possible to completely exclude the possibility that a garment is too tight, even if you measure it beforehand.
We therefore kindly ask for your understanding.
Aug 21, 2023
Verified review
Issue when paying with Amazon Pay
When paying with Amazon Pay, bike-discount didn’t take the full address from Amazon and the package could not be delivered, so it was sent back. I had to call them and ask for correction and got my package in about 3 weeks
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Answer by bike-discount.de/en
Aug 22, 2023
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. We are constantly working to improve our services. Is there anything we can do for you? Please feel free to contact us by email or by using our contact form. Thank you for your interest.
Apr 24, 2023
Verified review
Shipping is too slow
Ordered my bike on this site and it is entering the 4th of week and I still have not received my bicycle yet. It is shipped from Germany to Vienna, Austria although it said on website it will maximum 14 days for shipping.
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Answer by bike-discount.de/en
Apr 25, 2023
Dear customer, thank you for your order and your review.
Of course, we can understand that you are eagerly waiting for the ordered bike. We are really sorry that the delivery seems to take longer than expected. I have checked your case and could see in the tracking that the bike should be delivered to you today. If you still need any help, please do not hesitate to contact us at any time.
Enjoy your new bike!
Jul 28, 2023
Verified review
They separated one order to two box. They sent to me the second box two days later. The biggest problem was, I went to Holiday, where I want to use it.
I sent some question to a support, but they forget to answear to me.
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Answer by bike-discount.de/en
Jul 31, 2023
Estimado cliente, gracias por su pedido y su comentario. Sentimos mucho las molestias ocasionadas. He comprobado sus datos. Enviamos el pedido en dos paquetes para proteger la mercancía durante el transporte, ya que uno de los artículos es una pieza grande y pesada.
Gracias por su comprensión.
Jun 21, 2023
Verified review
Bike-Discount are great on price...but!
Bike-Discount are great on price, but poor in after sales service. If only they could improve their delivery tracking and customer support. We also experienced some ongoing issues with their website shopping basket.
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Answer by bike-discount.de/en
Jun 26, 2023
Dear Customer,
Thank you for your order and your review. We are pleased that you are happy to benefit from our excellent prices. I have checked your details: We are sorry that the delivery to your delivery country seems to have taken a little longer. Our customer service team has been in continuous contact with you. Your shipment had a long way to go and had to be transported by different means. As we have only very limited influence on the delivery route through our logistics partner, we kindly thank you for your patience and understanding. If we can still help you in any way, please do not hesitate to contact us at any time.
Jun 5, 2023
Verified review
ok, but 2 comments
Estimated time of shipment was shorter then actual time, and is quite long: 3 weeks for the bike.
The prices shown are estimates and should be adjusted to the selected country of shipping, before ading them to cart.
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Answer by bike-discount.de/en
Jun 6, 2023
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. Please select your country in advance, then the prices will be displayed correctly. Is there anything we can do for you? Please feel free to contact us by email or by using our contact form. Thank you for your interest.
Oct 8, 2023
Verified review
long delivery, bad service, wrong order
Very long delivery. 2 weeks!!! It is crazy. And i order bike case, but reciewed constructor kit that takes 2 hours to assemble and requires special tools. Not the best thing to do 5 hours before a flight
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Answer by bike-discount.de/en
Oct 9, 2023
Dear customer, thank you for your order and feedback, we apologise that the delivery took a little longer than expected.
We are very sorry to hear that you have ordered the wrong item. Is there anything we can do for you? We are always happy to assist.
May 6, 2023
Verified review
Too high shipping cost to Finland 15€. I would suggest 5€ so it is easier to order smaller items.You can easily add true shipping costs to prices and maybe negotiate cheaper shipping contracts abroad.
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Answer by bike-discount.de/en
May 8, 2023
Dear customer, thank you for your order and your review. We are pleased that you are satisfied with the goods and our customer service.
Unfortunately, we cannot offer the same shipping costs for all countries, but we would like to assure you that we regularly review our shipping costs and always offer fair conditions to our customers. We appreciate your understanding.
Sep 1, 2023
Verified review
Website is too slow
The store is good, the prices are good. The stock is great. But the website can be improved and its speed is too slow. Another point, DHL leaves my package behind the door, and this is innacceptable.
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Answer by bike-discount.de/en
Sep 1, 2023
Dear Customer,
Thank you for your order and your feedback. Thank you very much for your praise. We appreciate it very much. We apologise for any inconvenience caused. I will be happy to pass on your feedback internally.
Is there anything else we can do for you? You are always welcome to contact us via our contact form.
Aug 27, 2023
Verified review
Radon jab 9.0
One of the rear bolts in the swing arm of the bike is damaged because there was a bit of carbon inside of the thread. It took me a half an hour to get the bolt back in and it seems to hold for now.
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Answer by bike-discount.de/en
Aug 28, 2023
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to complain about it. Is there anything else we can do for you? Please feel free to contact us.
Aug 5, 2023
Verified review
Delivery operator to Finland is bad (DPD & Postnord)
Delivery operator to Finland is bad. Slow and unreliable.
Also pricing changes on website after being updated in shopping cart, annoying system since you see at first lower price than it really is.
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Answer by bike-discount.de/en
Aug 7, 2023
Dear customers, thank you for your order and your review. We are sorry that there seems to have been some inconvenience with the delivery. A tip: did you know that you can choose between different transport companies?
The amount in the shopping cart may adjust when you check out because the order has to be calculated according to the VAT of the destination country. To see the correct amount right from the start, log in to your customer account right at the beginning of shopping or make sure you select the delivery country correctly. Thank you for your understanding.
May 10, 2023
Verified review
Slow dispatch, wrong items sent
Time from buying till dispatching is way too long. All items were on stock and it took almost ten days to dispatch.
Wrong item was sent.
Tire from last order was punctured with screw on the side.
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Answer by bike-discount.de/en
May 11, 2023
Dear customer, thank you for your feedback. I have reviewed your case. The last orders have all been packed quickly and have been delivered to you in a timely manner. We are sorry that you do not seem to be completely satisfied. Is there anything else we can do for you? Feel free to contact us by email or by using our contact form. Thank you very much.
Oct 18, 2023
Verified review
Poor customer service sometimes
Recently, former savings have been wiped out because of return postage for the wrong item. This seems wrong. It also doesn't seem legal. The customer service types are rather rude about it too
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Answer by bike-discount.de/en
Oct 18, 2023
Dear customer,
thank you very much for your order and for your review.
We are glad that you can benefit from our low prices. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our return conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. We therefore ask for your understanding for our procedure.
May 19, 2023
Verified review
Good site, poor communication
It is easy to find what I need, but after ordering I get few updates on the order status. 3 days after placing the order, I am still wondering if it is filled, or shipped, or maybe forgotten?
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Answer by bike-discount.de/en
May 19, 2023
Dear customer, thank you for your order and your review. We are glad that you are satisfied with our website. We are sorry that you are not completely satisfied with the communication of our processes. I have reviewed your case: Your order has been processed and should be handed over to the shipping service provider shortly. Please kindly note that we had a national holiday yesterday. For further questions, please do not hesitate to contact us personally at any time. Thank you for your understanding.
Jul 25, 2023
Verified review
Lost connection while calling and waiting for someone else. Big company so i had to call a few times to get to the right person. But they are fast with responsing on the contact form.
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Answer by bike-discount.de/en
Jul 27, 2023
Dear customer, thank you for your order and your review. We are sorry that there seems to have been some inconvenience. Is there anything else we can do to help you? Please feel free to contact us again if there is anything else we can do for you.
Sep 13, 2023
Verified review
Still charging €9.99 delivery when most others offer free delivery when you spend a certain amount
Your returns policy as I have said before is abysmal and needs to be addressed
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Answer by bike-discount.de/en
Sep 14, 2023
Dear Customer,
thank you for your order and for your review.
We are pleased that you can benefit from our low prices and our wide range of products. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns and free shipping for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers.
You can view our shipping and return conditions for your delivery country transparently on our website at any time before purchasing. Therefore, we kindly ask you to understand our practice.
Oct 27, 2023
Verified review
Great service and pricing, however, very slow dispatch of my ordered bike. An example...I am requested to give my opinion for my order, which I have still not taken delivery of.
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Answer by bike-discount.de/en
Oct 31, 2023
Dear customer, thank you for your order and your review.
We appreciate the compliment and that you are happy to benefit from our excellent prices.
We are really sorry that the delivery of the order took a little longer. I checked your information and could see that the shipment should be delivered today. We are always happy to assist you if there is anything else we can do to help. Thank you for your patience and have fun with your new bike!
Apr 27, 2023
Verified review
2nd Failed delivery
This is the second consecutive order where my stock has not been delivered. On the first order my address was captured incorrectly and the second order’s delivery also failed.
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Answer by bike-discount.de/en
Apr 27, 2023
Dear customer, thank you very much for your order and your review. We are really sorry that there were difficulties. I have checked your case. Unfortunately, in individual cases it happens with the payment method you have chosen that the address is not transferred correctly. We sincerely apologize for this. If necessary, it could be a remedy to choose another payment method. Thank you for your understanding.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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