bike-discount.de/en
Reviews:

14,046 reviews in the last 12 months48,939 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Dec 3, 2023
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Dec 3, 2023
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Answer by bike-discount.de/en
Dec 4, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Dec 3, 2023
 Verified review
All is ok.
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Dec 2, 2023
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Need biger sortiment.Not everyting is evejebol.
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Dec 2, 2023
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Dec 1, 2023
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Good service
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Dec 1, 2023
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Nothing i purchasd some RC cycling shoes. At a great price. Great communication, fast delivery. Kept me well informed.
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Dec 1, 2023
 Verified review
Good products and reasonable prices. Returning the products should be free of charge at least from inside Europe.
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Dec 1, 2023
 Verified review
Adequate and timely reception of goods
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AM
A. M.
Estonia
Dec 1, 2023
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Dec 1, 2023
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The product had some small product. No about function but visual, probably lot of packaging and unpackaging.
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Answer by bike-discount.de/en
Dec 4, 2023
Dear customer, thank you for your order and your feedback. We are sorry to hear that you are not entirely satisfied with the packaging of the item. However, we hope you enjoy the products you ordered, and we are always happy to help.
Nov 30, 2023
 Verified review

bonuses or discounts for

Some bonuses or discounts for long time clients would be appreciated
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Nov 29, 2023
 Verified review
Great products and reasonable prices. The only reason I don't give 5 stars is because the shipping prices are very high. Overall I am quite satisfied with the products purchased.
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Nov 29, 2023
 Verified review
So far excellent but delivery time about a week to France, which could be a bit better
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BO
Bas O.
VLISSINGEN
Nov 29, 2023
 Verified review
Quick delivery, product as shown on site.
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Nov 29, 2023
 Verified review
To improve: Other competitors provide free shipping for order over 200Euro or just ask for a mere 2Euro contribution. As well as for small order the shipping costs are lower than yours. This last order was over 300 Euro and I had to pay on top 15 Euro of shipping costs... Honestly, I didn't like it.
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Nov 29, 2023
 Verified review
i order mny times in thid shop and i'm confident in all my purchases. it's a pity that they don't send some items to Madeira in Portugal. they should work on that. because of that im still waiting my last purchase. i have to order to Porto, and after that ask a friend to put the bike on a ship in order i receive my bike. because of that o have to wait to many days.
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Nov 29, 2023
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Easy to order and a swift delivery.
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Nov 29, 2023
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Slow reaction and shipping time. Not communicative to work out the issues or provide information on shipping.
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Answer by bike-discount.de/en
Dec 4, 2023
Dear customer, thank you for your order and your comment. We regret that we were unable to fully satisfy you. I have checked your details. Our logistics partner took a little longer than expected to deliver, we are sorry about that. According to the shipment tracking, the parcel has now been delivered. I could see that our customer service has answered your questions. Did you possibly have a problem with the mail reception? Of course, you can always contact us if you have any further questions. We hope you enjoy the items you have ordered.
Nov 28, 2023
 Verified review
Good service.
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