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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
The delivery was as expected, the after sales was partially good and could also be better. The information concerning a particular request (possibility to place a frame lock)was not given correctly . But they were helpful when I told there was no bike bell although it is a legal requirement, they immediately send me one.
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Jan 11, 2024
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De snelle en correcte afhandeling spraken me aan. Beter kan niet voor mij.
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Jan 10, 2024
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Answer by bike-discount.de/en
Jan 10, 2024
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.
Jan 9, 2024
Verified review
Delivery was quick but they don't offer free return/excange of wrong items so i had to pay 3 times for the delivery for the same item. (1st order, return of item, 2nd order of same item).Needed to reorder and repay again the same item instead just after receiving returned goods from me send back the item in another size, avoiding double payments and refunds. Too much problems and time consuming.
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Answer by bike-discount.de/en
Jan 9, 2024
Unfortunately, we cannot bear the cost of returning goods from every country. If it is a justified complaint, we will of course bear the costs for the return shipment. Unfortunately, we cannot cover the return costs from Croatia for selection orders and similar transactions. We inform our customers transparently on our website about our return conditions and therefore kindly ask for their understanding.
Jan 8, 2024
Verified review
Good, but by benefit of the doubt
The good: friendly and helpful customer service. Painless repair refund.
Less good: not sure if due to the lack of Quality Control at the Cube bikes end or that during assembly Bike Dicount did not pay attention; gearhub assembly was not ok. Had to bring the bike to my local bike shop to fix it.
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Answer by bike-discount.de/en
Jan 9, 2024
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to make a complaint. Is there anything else we can do for you? Please feel free to contact us again at any time. Thank you for your understanding.
Jan 8, 2024
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Jan 8, 2024
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Jan 8, 2024
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Good experience, shipping to Ireland could be quicker
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Jan 8, 2024
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fast shipment, good communication, very good prices
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Jan 6, 2024
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Prima shop
Het zou veel makkelijker zijn als je ook met ideal zou kunnen betalen. Voor de rest prima shop!
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Jan 6, 2024
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Incomplete shipping label
The shipping address was incomplete on the label and I had to chase the package with several messages and calls to the company. I have checked the order and wrote the address correctly. I don't know why the label was incomplete but it wasn't my fault.
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Answer by bike-discount.de/en
Jan 8, 2024
We sincerely apologise for this inconvenience. The parcel was nevertheless delivered on 2.1.24. Unfortunately a little late. We will of course investigate how this address discrepancy came about.
Jan 4, 2024
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Jan 4, 2024
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The wheels I received were damaged during transportation. I first noticed the damaged front wheel, but instead of accepting a claim I was offered a spare part and a minor compensation.
When checking the front wheel it was damaged too. But since I was already tired and kind of upset from the first chat, I didn’t contact them again.
Not satisfied and I will think twice before I order from Bikediscount again.
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Answer by bike-discount.de/en
Jan 8, 2024
We are sorry that your consignment was slightly damaged in transit. I have reviewed your case and note that our customer service has provided you with both a replacement part and a voucher for your inconvenience.
Jan 4, 2024
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Variety of products, discount/price’s applied
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Jan 4, 2024
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Jan 4, 2024
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Answer by bike-discount.de/en
Jan 9, 2024
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to make a complaint. Is there anything else we can do for you? Please feel free to contact us again at any time.
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