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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
The service, prices and offer are awesome. Customer service is also great. This time I'm not giving 5 stars because of a return I had to pay for a wrong shoe number.
It is true that it was my mistake. It also true that they do accept the return and refund without issues.
The only thing I got mad at was the information about a free return if the item is more than 50€ which was the case. Well, it's not exactly like that!
Why? Because they rely on a asterisk that says that it is free only for bunch of countries around Germany.
Even if your order is above 4k they made me pay for the return, even after my new order for the right shoe number was also already paid.
Bottom line is that, it's never a good practice relying on asterisks. The UX will for sure jot be good and you can loose a customer on that.
So please put all the information clearly visible.
Apart from this issue I love this store and I will continue to be their customer.
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Oct 26, 2023
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Would give you excellet if you would: 1. reply to my benchmarked email with lower price of your competitor in the past as there was better price offered but no counter offer or at least answer from BD.
2. BD could offer also some additional discount to regular costumers this is why I have also purchased elswhere sometimes. Best Regards
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Oct 26, 2023
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Oct 26, 2023
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Oct 26, 2023
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Oct 25, 2023
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Oct 25, 2023
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Return ticket
Bike Discount is cheaper, and generally very good. Right up until returns need to be made...even for products that were never ordered...the return postage kills the price advantages, and the company agants are cursory and rude
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Answer by bike-discount.de/en
Oct 26, 2023
Dear customer, thank you for your order and the review.
Of course we are sorry that we could not satisfy you completely. However, we also ask for your understanding.
We have transparently displayed our return conditions on our website, and we have delivered the ordered product to you.
I have checked your details:
our service staff have very kindly explained to you that unfortunately we cannot offer a free return label for your country of delivery. This did not meet with your approval and you clearly emphasised this view. We store the official size information of the manufacturers on our website. The fit of garments is subject to a variety of aspects, including personal preferences. Unfortunately, it is not always possible to determine these factors in advance. It is therefore not possible to completely exclude the possibility that a garment is too tight, even if you measure it beforehand.
We therefore kindly ask for your understanding.
Oct 25, 2023
Verified review
Quick delivery
Relatively quick delivery , no trouble , no double v.a.t. , all good
Sufficient range of products. Even better ifs. The website could be optimised for improved performance and cookies could be used for retaining shipping location and language. Consider an app for mobile use
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Oct 23, 2023
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Oct 22, 2023
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Good prices and ok service
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Oct 22, 2023
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Oct 22, 2023
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Cassette voor fiets zat in een reeds geopende verpakking, en niet zoals het nieuw verpakt is. hierdoor lagen alle delen los in de doos.
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Answer by bike-discount.de/en
Oct 23, 2023
Dear customer,
thank you very much for your order and your review. We are really sorry that there seems to have been some inconvenience. Unfortunately, I can't find any request from your side in our system. Please feel free to contact us, we would be very happy to help you. Thank you very much.
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