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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
You did not offer to ship the part to Australia, and I had to ask a friend to forward it to me.
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Oct 20, 2023
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I have make my order 02/10 and it’s still on the way. Or something is going wrong with the dhl tracking system
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Answer by bike-discount.de/en
Oct 20, 2023
Dear Customer, thank you for your order and feedback. We are very sorry that there seems to be some inconvenience in transit. Of course, we are now going to help you. We will launch an investigation and get back to you as soon as possible. Thanks for your patience and understanding in this matter.
Oct 20, 2023
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Oct 20, 2023
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A wonderful e-shop with personal attention to customers. I have been working with you for over seven years.
What I don't like is that you don't post bad rating comments about any product. This would be helpful because it would save other potential customers from wasting time and money.
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Oct 19, 2023
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Oct 19, 2023
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Oct 19, 2023
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Good prices, but long delivery time.
Good prices and a large and good selection. My last purchase resulted in a very long delivery time and slow response to reminders.
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Oct 19, 2023
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dilivered quickly to holland
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Oct 18, 2023
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Oct 18, 2023
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Oct 18, 2023
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Oct 18, 2023
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Oct 18, 2023
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Oct 18, 2023
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Poor customer service sometimes
Recently, former savings have been wiped out because of return postage for the wrong item. This seems wrong. It also doesn't seem legal. The customer service types are rather rude about it too
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Answer by bike-discount.de/en
Oct 18, 2023
Dear customer,
thank you very much for your order and for your review.
We are glad that you can benefit from our low prices. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our return conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. We therefore ask for your understanding for our procedure.
Oct 17, 2023
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good discount on bike products
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Oct 17, 2023
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Oct 16, 2023
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Clear website and fast response. Super prices for quality bikes. Delivery times could be improved a bit, but maybe we are just spoiled on this point. I would recommend this webshop to any bike lover.
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Oct 16, 2023
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Oct 16, 2023
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Oct 16, 2023
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3 weeks after order and i didn’t receive the package
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Answer by bike-discount.de/en
Oct 16, 2023
Dear customer, thank you for your order and your review. We are very sorry that there are apparently delays on the delivery route by our logistics partner. I have checked your information: The shipment has already arrived in your country of delivery and will surely be delivered to you shortly. We appreciate your understanding and patience.
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