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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Everything from purchasing, pricing and variety of products was great. My only complain is very expensive shipping cost for Croatia. In case that shipping costs were lower, probably will purchase more stuf often..
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Aug 28, 2023
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Aug 28, 2023
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Bike order
Ordered a bike and it was delivered to my door. Everything went fine.
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Aug 28, 2023
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Great offer
Bike discount have great offer about everything related to cycling, but could improve delivery service!
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Aug 27, 2023
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Excellent description of goods .
I would like if my shopping basket stayed live , if I have leave the site, and return later only to find my basket empty 😑
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Aug 27, 2023
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Aug 26, 2023
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Good offer and services / appreciate a discount from time to time
Overall im very satisfied with BikeDiscount offer and services.
I'm a customer since many years and always appreciated the reliability, speed and quality of products available.
As a long term and regular customer i would however expect from time to time to get some vaucher or discounts for my new orders.
i would appreciate if you could consider it.
Best regards,
D. Pachoud
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Aug 26, 2023
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Aug 26, 2023
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the big assortment of goods
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Aug 26, 2023
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We are ordering by advance payment method... when payment is allready confirmed on your account you still need 2-3 days for shipment to start from Germany
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Aug 25, 2023
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Aug 25, 2023
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Aug 25, 2023
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Quick response
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Aug 24, 2023
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Great Service
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Aug 24, 2023
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ok overall
It used to be that they would ship the order immediately in the past, but this year they took 3-5 business days so ship products that I made sure were IN STOCK.
Other than that it's ok.
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Aug 24, 2023
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Aug 24, 2023
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Order# 03082302197
Feedback. Order# 03082302197.
Hello!
I made order # 03082302197 from 3 Aug 2023 14:53:00.
I put 2 stars because order with total price more than ~260 € was not properly packed. Part of goods came damaged.
It's my first order in your store. And impression is negative. Yes you have good prices for some items. But that doesn't gives you right to pack goods so bad.
Let me explain in my parcel i had 2 boxes with Shimano MTB shoes which came with it's own carton box... But all the rest of items like Bell, Muc-off Foam, C02 cartridges, Muc-Off Sponge, Fox mud Guard, Rema Tip Top & Park Tool Super patch kit, Shimano TL-PD40 Pedal Axle Tool where just thrown into the box WITH ONE piece of paper and WITHOUT ANY additional packing material.
As result all those small things are scratched; plastic cover of Muc-Off Foam is broken(see photo); Thread on C02 Cartridges is a damaged (even if it can't be seen on photo it damaged and it can cause deflating in the thread of cartridge pump when you need to use it)
Don't you want to refund the damaged items?
Probably not...
P.s: before, I made a lot of orders at Bike24 and Tradeinn and those seller did not upset me as you did. They send orders packed well, ALWAYS!!!
Take that into consideration, please!
Here is my mail in case if you want answer something:
zakaxperia@gmail.com
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Answer by bike-discount.de/en
Aug 25, 2023
Dear customer, thank you for your feedback. I have reviewed your request. We apologize for the inconvenience. We will contact you again to make sure you get the right solution. Thank you for your understanding.
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