I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Dear customer, thank you for your feedback. I have checked your case. Something really went wrong and you have already contacted us. We have sent you a return label for shipping and will of course fix your order. We sincerely apologize for the inconvenience. Thank you for your understanding.
Verified review
Dec 16, 2022
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Answer by bike-discount.de/en
Dec 16, 2022
Dear customer, thank you for your feedback. I have checked your case. Unfortunately, I cannot find any contact regarding the corresponding order. The order has been delivered to you. Is there anything else we can do to help you? Please feel free to contact us via our contact form or by e-mail. Thank you for your understanding.
Verified review
Dec 16, 2022
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Verified review
Dec 15, 2022
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Verified review
Dec 15, 2022
We pay extremely expensive shipping and it takes over 2 weeks to arrive, I placed an order on 24 November and today, 15 December, there is no news of the order.
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Answer by bike-discount.de/en
Dec 15, 2022
Dear customer, thank you for your feedback. I have reviewed your case. The parcel is on its way to you but yes, it does take a little longer. Unfortunately, parcels to your delivery location have a slightly longer delivery time, as delivery by ferry to an island can also take time. The parcel is currently at the port. You will find the tracking link in the shipping confirmation email. If there are still difficulties with the delivery, please feel free to contact us via our contact form or by e-mail. Thank you for your understanding.
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