bike-discount.de/en
Reviews:

14,046 reviews in the last 12 months48,939 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Jul 17, 2023
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Delivery time was a little long.
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Jul 17, 2023
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Jul 16, 2023
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Jul 15, 2023
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Shipping from 2-4 days because shipping after 24 days and of course after I had paid
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Answer by bike-discount.de/en
Jul 17, 2023
Dear customer, thank you for your order and your review. We are sorry that there has obviously been some inconvenience. I have checked your details and unfortunately cannot understand exactly what the problem could be. Is there anything we can do to help you? Please do not hesitate to contact us at any time.
Jul 14, 2023
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Jul 14, 2023
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Return policy from finland. Unfirtunatelly makes it unlikely to order anymore from bd.
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Answer by bike-discount.de/en
Jul 15, 2023
Dear customer, thank you for your order and your comment. Unfortunately, we cannot offer free returns for all delivery countries. If it is a justified complaint, we will of course bear the cost of the return. We inform our customers transparently about our return conditions on our website, so we kindly ask for your understanding.
Jul 14, 2023
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Using bed postal service ruins total score of the experience. Bring back dpd!
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Jul 13, 2023
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Jul 13, 2023
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Customer Feedback

Parts are easy to find on the website To allow Payment with ideal would improve the service
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Jul 13, 2023
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Jul 13, 2023
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Jul 13, 2023
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deception

If you sell goods with DHL shipment then send it with DHL not some other shipping company. I had shipped to me one order last year and one this year, that I payed for DHL shipment still I got them delivered from post service that charge extra and took long long time to delivered. This was not mention at the ordering web page. When I order from Amazon then I pay for DHL shipment and get delivered from DHL in short time, with no extra charge except the tax.
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Answer by bike-discount.de/en
Jul 13, 2023
Dear customer, thank you for your order and your review. We are sorry that there was any inconvenience. We would like to explain the following: We ship (among others) with DHL and in this case the shipment is handed over at the border to the local post office for further delivery. If DHL brings the shipment to the door, it is an order with DHL Express. We do not currently offer this, but this is in planning. The "fees" you have paid will probably be customs duties, which are payable when ordering to your country of delivery. This is required by law, and we point this out on our homepage. We therefore kindly ask for your understanding. Is there anything else we can do for you? If you have any further questions or suggestions, please do not hesitate to contact us.
Jul 12, 2023
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Great prices, smooth Delivery, good selection of products
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Jul 12, 2023
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Lower prices than competitors
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Jul 12, 2023
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Very good
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JA
João A.
Lisboa
Jul 12, 2023
 Verified review
Prices and availability are ok. Transport costs are to high compared to other shops.
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Jul 12, 2023
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Jul 11, 2023
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Jul 11, 2023
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Item never arrived and was not given any explanation as to why. I had to contact the retailer a number of times to resolve the issue.
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Answer by bike-discount.de/en
Jul 13, 2023
Dear customer, thank you for your order and your review. We are sorry that there seems to have been some inconvenience in transit. Unfortunately, the logistics partner could not tell us what the problem was. We are very sorry for this. We have therefore refunded you the amount in full. Thank you for your understanding.
Jul 10, 2023
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