Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Fine price for running and cycling parts. Try to get better prices for sending of the boxes for DK
Report review
Jul 1, 2023
Verified review
God oplevelse med at handle på denne hjemmeside, kan klart anbefales.
Report review
Jun 30, 2023
Verified review
Report review
Jun 30, 2023
Verified review
Slow DHL delivery
DHL delivery service is more expensive and slower than DPD delivery service. I would expect a quicker delivery since its shipping costs are more expensive.
Report review
Jun 29, 2023
Verified review
Product comes as described, but delivery to Netherlands took 3 weeks... Much more than expected
Report review
Jun 29, 2023
Verified review
Wide choice.
Report review
Jun 29, 2023
Verified review
Report review
Jun 29, 2023
Verified review
Report review
Jun 29, 2023
Verified review
Čekanje na robu iznosi koji dan duže nego je navedeno na stranici pri kupnji, no sce uredno stiže.
Dostavljač me ne kontaktira na telefon prije nego što će dovesti robu nego samo dođe bez najave.
Report review
Jun 29, 2023
Verified review
Report review
Jun 29, 2023
Verified review
Almost everything is perfect.
Webshop, buying process, delivery and items are very good. Unfortunately there is no free return from my country (EU).
Report review
Jun 28, 2023
Verified review
Report review
Jun 28, 2023
Verified review
Report review
Jun 28, 2023
Verified review
Report review
Jun 28, 2023
Verified review
Shipping to the US takes an eternity
The shipper they use doesn't process shipments to the US very well. It's been over 3 weeks since my order - a simple freehub - and I still haven't received it. I've ordered product from the UK, Germany, China and elsewhere outside the US and never had it take so long.
Report review
Answer by bike-discount.de/en
Jun 29, 2023
Dear customer, thank you for your order and feedback.
Please accept our sincere apologies for any inconvenience. We are shipping the items to your country with one of the best logistics companies in the world. Unfortunately, it takes a little longer due to the different means of transport and customs clearance. The tracking system will tell you that your package should arrive soon. If you have any questions or concerns, please do not hesitate to contact us.
Thank you for your understanding and patience.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.