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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
They do not have a vat scheme in place, unlike many other competitors, so orders coming into the UK will get caught up in customs and will attract duty charges and fees. When the fees are factored in, any apparent cost saving is soon evaporated. Great range of products that are not available as a one stop shop elsewhere so probably worth the hassle.
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May 31, 2023
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out-of-stock product did not become available for ordering when the notice email was sent, but i needed to wait and log in later to complete the order
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May 31, 2023
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Good price/performance products, only expensive shipping to some part of Europe even if you order over 250 eur. It should be free.
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May 31, 2023
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Nice prices and products
I expected faster delivery
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May 30, 2023
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May 30, 2023
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Delivery time
Product are well enaugh described. The only thing which improvement is welcome is delivery time when shipping abroad.
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May 30, 2023
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Ingen problemer ud over det bliver postnord som står for den sidste levering i Danmark
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May 30, 2023
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May 29, 2023
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Never any problems with delivering or products
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May 29, 2023
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Good experience
Some delivery info was unclear and there was some trouble with paying through Amazon so I had to use other ways, otherwise everything was fine.
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May 29, 2023
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May 29, 2023
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May 28, 2023
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Note
Everything regarding ordering, paying, shipping and handling is great, simple and fast.
I just have a critic because there was an error in my last order when I received wrong item. I was reimbursed for the missing item no problem there. Just I think process of getting to the point of reimbursement could be done better.
Kr,
Danijel
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May 28, 2023
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Could not recommend. Delivery ended up being 30 days, should have been max 18 days. Not because of shipping company.
Bike (their own brand) had loose linkage axle bolt behind front sprocket. I missed it also on bolt check. For someone who put this linkage together; You had one job... It just fell off, all other bolts have been tight.
They promised refund for long delivery, havent got it. It has been over a week now.
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Answer by bike-discount.de/en
May 30, 2023
Dear customer, thank you for your feedback.
We are sorry that you were not completely satisfied, and we apologize deeply for the inconvenience. I could see from the review that you are already in contact with our customer service, and you have already found a good solution. Is there anything else we can do to help you? Please feel free to contact us again at any time via our contact form. We hope that we can convince you of our quality in your next order. Thank you for your understanding.
May 28, 2023
Verified review
The return is complicated from Finland.
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May 27, 2023
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Bike-Discount is one of my go to website for bicycle parts. Prices are competitive and they have a wide selection. My only complaint is that they do not have multiple shipping options. They only shipping option to my location, Portugal Islands, takes 3 weeks to 1 month for delivery. For less than 4 euros for shipping it is fair delivery times. When I need something in a hurry I have to order from a competitor and pay 5x as much for shipping but they don’t always have what I need.
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