bike-discount.de/en
Reviews:

14,046 reviews in the last 12 months48,939 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Feb 26, 2024
 Verified review
Good overall experience. Good price and quick delivery.
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Feb 26, 2024
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Fast delivery and competitive pricing. One quite annoying thing though is that as logged in user from Finland, prices state that 24% VAT is added, even though only 19% VAT is included in the price and the 5% increment is added at the checkout phase. E.g. 19,99€ item will cost you 20,83€.
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Feb 26, 2024
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Feb 25, 2024
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12 days for order to arrive (despite 4-6 days advertised timing on items purchased to Greece). 5 days to answer my query as to why order taking so long. Sigma light set is missing a part - no handlebar mount.
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Answer by bike-discount.de/en
Feb 26, 2024
Dear customer, thank you very much for your feedback. Unfortunately, the parcel took longer to reach you for some inexplicable reason, for which we apologize. Is there anything else we can do for you? Please contact us by e-mail or via our contact form. Thank you very much.
Feb 25, 2024
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Feb 25, 2024
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Feb 25, 2024
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Packaging was a bit excessive for the product.
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MP
Matej P.
Kavče Velenje Slovenija
Feb 24, 2024
 Verified review
When ordering more small things you have to pay 5€ for each to be sent Evgen when the total cist is more than 100€ !!!
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Feb 23, 2024
 Verified review
the price was ok
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Feb 23, 2024
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Feb 23, 2024
 Verified review
Nice products and price, but had some With payment and could not get any help from service desk. There was also an issue with size tabel for rhe swimsuit. GB and D size was not showed in a good way. So it was to small
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Feb 23, 2024
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Feb 23, 2024
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Shop for the patient.

I bought the bike at a very good price. I waited a very long time for delivery and this is bad. The bike is very poorly assembled. Everything needs to be improved.
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Feb 23, 2024
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Feb 23, 2024
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Feb 23, 2024
 Verified review
Good prices and despatch time, but could any customs charges be added at the checkout?
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Feb 23, 2024
 Verified review
21 days to deliver with fed ex postage cost 15 euros. What’s the point to be charged if it’s going to take 21 day to deliver
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Answer by bike-discount.de/en
Feb 23, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Feb 23, 2024
 Verified review

Good bike shop

A good bike shop. Nothing to complain about. I have already ordered two bikes from Bikedisscount...
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Feb 22, 2024
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Feb 22, 2024
 Verified review
I cannot complain how fast the items ordered were processed and handed other to DHL. DHL has however taken possession of the items ordered on the 3rd of February and as at the 22nd of February the items which were shipped by air have not yet been delivered.
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