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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Prices in GBP but import duty extra and not obvious
Prices in GBP so assume that is final price but import duties extra - only clear in small print
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Answer by bike-discount.de/en
Oct 11, 2023
Dear Customer, thank you for your order and feedback.
Please accept our apologies for any inconvenience.
We explicitly and transparently state in our terms and conditions that there may be costs associated with customs clearance, and we also provide the source where you can obtain more detailed information. The cost of customs clearance depends on a number of factors, including the fees charged by the authorities in the country of delivery. Please understand that it is not technically possible for us to calculate these in advance for each case. Thank you for your understanding.
May 17, 2023
Verified review
Picture of products can be misleading.. leading you to buy the wrong components.. accessory etc
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Answer by bike-discount.de/en
May 19, 2023
Dear customer, thank you very much for your review. We are sorry that you are not completely satisfied with the product. I have reviewed your case. Indeed, we do not carry the product you are looking for in the requested version, and we do not offer it on our website. We are happy to be there for you in advance of your order and offer advice. We appreciate your understanding.
Jul 18, 2023
Verified review
show correct prices... prices change at checkout which they call "due to VAT in buyer country"
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Answer by bike-discount.de/en
Jul 19, 2023
Dear customer, thank you for your order and your feedback. We are pleased that you were apparently satisfied with the goods and the delivery. We are required to process the order destination country taxed. The prices can only be displayed appropriately before checking out if you have selected the corresponding delivery country or are logged in to your customer account. Hopefully we were able to help you with this information. If you have any further questions or comments, please do not hesitate to contact us.
Jul 13, 2023
Verified review
Offer free delivery and drastically improve your returns policy which is absolutely atrocious
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Answer by bike-discount.de/en
Jul 15, 2023
Dear Customer,
thank you for your order and for your review.
We are pleased that you can benefit from our low prices. In order to continue to guarantee you the best possible prices, we unfortunately cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We therefore kindly ask you to understand our policy.
Jul 10, 2023
Verified review
Ceny jsou přijatelné ale cena dopravy je vysoká, když vracíte do 14 dnů tak to stojí 350 Kč.
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Answer by bike-discount.de/en
Jul 12, 2023
Dear customer,
thank you very much for your order and for your review.
We are glad that you can benefit from our low prices. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our return conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. We therefore appreciate your understanding for our approach.
Oct 5, 2023
Verified review
condition of return are horrible. tracking of package with delivery company dont work.
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Answer by bike-discount.de/en
Oct 6, 2023
Dear customer, thank you for your order and your review.
We are sorry that we could not fully satisfy you. We kindly ask for your understanding: You will find the return conditions transparently displayed in our shop. We assure you that we offer our customers fair conditions. Unfortunately, we cannot offer free returns for every country of delivery. However, we regularly check the possibilities and adjust our conditions. Thank you for your understanding.
May 4, 2023
Verified review
Expensive returns
Everything else is good, but change that one must pay for returns is big issue.
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Answer by bike-discount.de/en
May 4, 2023
Dear customer, thank you very much for your order and review. We are pleased that you are satisfied with us. We offer our customers favourable prices and an extensive range of products from well-known manufacturers. Unfortunately, due to cost factors, we cannot offer a free return label for every country. We kindly ask for your understanding.
Aug 1, 2023
Verified review
communications contact us button doesnt work on website take long to respond.
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Answer by bike-discount.de/en
Aug 1, 2023
Dear customer, thank you for your order and your review. We are sorry that there seem to have been technical difficulties. I have checked your information straight away. The contact form responded flawlessly and quickly in the test. Could it be that you may need to clear cookies and old data in your browser to make it respond faster? Either way, if we can still help you in any way, please feel free to contact us at any time. Thank you for your understanding.
Apr 22, 2023
Verified review
Prices for regular users shoud be lower or the same as prices for germany
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Answer by bike-discount.de/en
Apr 24, 2023
Dear customer, thank you for your order and your review.
We are glad that you can benefit from our excellent product selection. We are happy to assure you that we always guarantee fair prices to our customers.
We appreciate your understanding.
Nov 10, 2023
Verified review
Too slow for orders to be packed and delivered compared to others
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Answer by bike-discount.de/en
Nov 13, 2023
Thank you for your order and feedback. We are sorry that you were not completely satisfied. I have checked your details: You placed your order late on a Friday evening, outside of our opening hours. We handed it over to our logistics partner on Monday. Please note that we are unable to process orders over the weekend. We thank you for your patience and understanding. We hope you enjoy your order.
Oct 17, 2023
Verified review
If the return is needed the cost of delvery from Finland is high.
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Answer by bike-discount.de/en
Oct 18, 2023
Estimado cliente,
gracias por su pedido y por su comentario.
Nos complace que pueda beneficiarse de nuestros bajos precios. Con el fin de seguir garantizándole los mejores precios posibles, lamentablemente no podemos ofrecer devoluciones gratuitas para todos los países. No obstante, revisamos periódicamente las opciones y le aseguramos que ofrecemos condiciones justas a nuestros clientes. Puede consultar nuestras condiciones de devolución para su país de entrega de forma transparente en nuestro sitio web en cualquier momento antes de comprar. Por lo tanto, le rogamos que comprenda nuestro procedimiento.
Jul 12, 2023
Verified review
Faulty product but blamed me instead. No return, no new product…
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Answer by bike-discount.de/en
Jul 13, 2023
Dear customer, thank you for your order and your review. We are sorry that there has been some inconvenience. I have checked your information: unfortunately, the picture material sent does not show a defect, but it clearly shows self-inflicted damage. Nevertheless, we can help you further: If you wish to send the item to us for expert inspection by the manufacturer, please contact us again. Thank you for your understanding.
Oct 24, 2023
Verified review
More branded clothing goods eg. rapha, norrøna, black diamond
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Answer by bike-discount.de/en
Oct 24, 2023
Dear customer, thank you very much for your order and your review.
We are glad that we can offer you a large number of articles from well-known manufacturers at an excellent price. However, I will be happy to receive your suggestions and pass them on internally. We are always happy to receive feedback from our customers.
Nov 28, 2023
Verified review
YOU CAN IMPROVE DELIVERY TIME BY SENDING NOT WITH DHL !!!
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Answer by bike-discount.de/en
Nov 29, 2023
Dear customer, thank you very much for your order and your review. We are sorry that our logistics partner apparently took a little longer. A tip: Did you know that you can choose between different transport companies? Perhaps a different shipping service provider is better qualified in your region. Thank you for your patience and understanding.
The last parcel of the shipment has arrived after 2 weeks.
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Answer by bike-discount.de/en
Aug 22, 2023
Dear customer, unfortunately there were bottlenecks at our shipping service provider due to strongly increased sales. This has slightly increased the delivery time for individual customer orders, we apologize and apologize for the inconvenience.
Jun 13, 2023
Verified review
Charged me for a return, despite advertising free returns
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Answer by bike-discount.de/en
Jun 14, 2023
Dear customer, thank you for your order and your review. I have reviewed your case. The total amount of your return was less than the amount that qualifies for free return. On our homepage we inform transparently for our return conditions. Thank you for your understanding.
Nov 10, 2023
Verified review
I asked the store a question. No response was received.
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Answer by bike-discount.de/en
Nov 13, 2023
Dear customer, thank you for your order and feedback. We are very sorry that you had an enquiry that was not processed. I have checked your details, and unfortunately I cannot find a request from you in our system. Could you please contact us again, so we can help you? You may wish to use the contact form on our website to ensure that you are using the correct contact address.
Thank you for your understanding.
Jul 6, 2023
Verified review
Why bike discount bloked SHIMANO TO…
Why bike discount bloked SHIMANO TO AZERBAYCAN ???
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Answer by bike-discount.de/en
Jul 7, 2023
Dear customer, thank you for your order and your feedback.
We are happy to explain why there may be order restrictions on products in individual cases:
Some companies have exclusive distribution rights outside Europe, so we are not allowed to distribute certain brands outside Europe.
For further questions, please feel free to contact us at any time via our contact form.
Jun 2, 2023
Verified review
Rear wheel campagnolo bora wto 45 is not straight!!!
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Answer by bike-discount.de/en
Jun 6, 2023
Dear customer, thank you for your feedback. We apologize for the inconvenience. Unfortunately, we cannot find any communication in our system from you. Please contact us via our contact form or e-mail. Thank you for your understanding.
Aug 15, 2023
Verified review
please add phone number that is given by the client
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Answer by bike-discount.de/en
Aug 15, 2023
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. Is there anything we can do for you? Please feel free to contact us by email or by using our contact form.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.