bike-discount.de/en
Reviews:

14,056 reviews in the last 12 months48,988 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Jun 2, 2023
 Verified review
could be faster
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Answer by bike-discount.de/en
Jun 5, 2023
Dear customer, unfortunately there were bottlenecks in our logistics due to strongly increased sales. The delivery time has increased slightly in some cases for individual customer orders. We apologize for any inconvenience this may have caused.
Jun 2, 2023
 Verified review
Rear wheel campagnolo bora wto 45 is not straight!!!
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Answer by bike-discount.de/en
Jun 6, 2023
Dear customer, thank you for your feedback. We apologize for the inconvenience. Unfortunately, we cannot find any communication in our system from you. Please contact us via our contact form or e-mail. Thank you for your understanding.
Jun 1, 2023
 Verified review

Pros & Cons

Pros: Wide selection of products Cons: 1.It takes a really long time to get answer from customer service. Sometimes it is easier to order from somewhere else than wait for your reply. 2. No free returning from Finland - you should give us at least some kind of flat rate return option.
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Answer by bike-discount.de/en
Jun 6, 2023
Dear customer, thank you for your comment. I have reviewed your case. You have not received a timely response to your email request, which we are very sorry. In our webshop we inform you transparently in several places about the assumption of return shipping costs, we ask for your understanding!
FS
frans peter s.
wageningen
May 31, 2023
 Verified review
Fair. Delivered as promised. Deleivery time could improve, however realistic with import from other country and bank check for payment
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Answer by bike-discount.de/en
Jun 1, 2023
Dear customer, thank you for your feedback. We are very sorry that it seems to have taken a little longer. We are pleased that we were otherwise able to satisfy you. If you have any further questions or suggestions, please do not hesitate to contact us.
May 30, 2023
 Verified review
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Answer by bike-discount.de/en
May 31, 2023
Lieber Kunde, danke für Ihre Bewertung und Ihre Bestellung! Können wir Ihnen noch irgendwie weiterhelfen? Sehr gerne können Sie sich jederzeit über unser Kontaktformular an uns wenden.
May 30, 2023
 Verified review
Pricese are in right level but service could be better. Do not expect any help to choose right conponents.
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Answer by bike-discount.de/en
May 31, 2023
Dear customer, thank you for your order and your review. We are sorry that we could not answer your request to your satisfaction. I have reviewed your case: Our service staff informed you promptly that unfortunately we could not make a suitable statement in this case, because you have not purchased the bike from us, and we lacked information to make statements about the compatibility of parts. We thank you kindly for your understanding.
May 26, 2023
 Verified review
Get more bikes in stock
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Answer by bike-discount.de/en
May 30, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
May 25, 2023
 Verified review
some products were missing from the order
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Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you for your order and review. I have reviewed your case. Apparently, unfortunately, there was a transport damage during the delivery of the package. Even though we have no influence on it, we are of course sorry for the circumstances. You have contacted our customer service and we have promptly refunded the amount. If we can still help you in any way, please do not hesitate to contact us at any time. Thank you for your understanding.
May 25, 2023
 Verified review

The e-shop is great and shipment is not

The e-shop is great and have a big assortment. But the shipping is bad. I have ordered bicycle and some equipment. It was a mess with shipment. But I was surprised that my order was splitted in two parts and now I still wait for the rest of order. So, it takes around month to get your order. It's pretty uncomfortable. You should be patient to wait your order.
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Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you for your order and your review. We absolutely appreciate your positive feedback. In order to protect the ordered items, we carefully packed them in two packages and handed them over to the logistics partner on the same day. Apparently, the shipment that was on its way by freight was delivered to you faster. The other shipment seems to be still on its way, but has already crossed our national border and is on its way to you. We sincerely apologize for the inconvenience. We are always happy to answer any questions you may have.
May 22, 2023
 Verified review
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Answer by bike-discount.de/en
May 22, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
May 19, 2023
 Verified review

Good site, poor communication

It is easy to find what I need, but after ordering I get few updates on the order status. 3 days after placing the order, I am still wondering if it is filled, or shipped, or maybe forgotten?
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Answer by bike-discount.de/en
May 19, 2023
Dear customer, thank you for your order and your review. We are glad that you are satisfied with our website. We are sorry that you are not completely satisfied with the communication of our processes. I have reviewed your case: Your order has been processed and should be handed over to the shipping service provider shortly. Please kindly note that we had a national holiday yesterday. For further questions, please do not hesitate to contact us personally at any time. Thank you for your understanding.
May 18, 2023
 Verified review
Time for response. My package got stuck for few weeks and once I contacted you, it got solved quite fast but the time for response via email is super slow. I had to make a phone call and push. Now my fork had some issues and I am waiting for their answer. Again, too slow!!!
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Answer by bike-discount.de/en
May 19, 2023
Dear customer, thank you for your order and review. We apologize for the inconvenience. I have checked your information. Unfortunately, we have to ask you for a little patience, please note our information on the processing time of e-mail requests. We have always replied to you within a few days, usually the latest on the following day. The processing of your matter is already completed, and we will make the refund today. If there is anything else we can do for you, please feel free to contact us at any time. Thank you for your understanding.
May 17, 2023
 Verified review
Picture of products can be misleading.. leading you to buy the wrong components.. accessory etc
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Answer by bike-discount.de/en
May 19, 2023
Dear customer, thank you very much for your review. We are sorry that you are not completely satisfied with the product. I have reviewed your case. Indeed, we do not carry the product you are looking for in the requested version, and we do not offer it on our website. We are happy to be there for you in advance of your order and offer advice. We appreciate your understanding.
May 17, 2023
 Verified review
Delivery was delayed significantly. Our delivery address was changed between entering it on the Bike-Discount store website and its arrival in the DHL database. This meant that the package could not be delivered. When I approached Bike-Discount, I was told that I should wait at least a week before they could contact DHL. After a week had passed, I was then told that my address was not appropriate for delivery, though it had originally be entered correctly on the Bike-Discount website. It seems to me that Bike-Discount should work with DHL to improve the service of handling orders in this way.
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Answer by bike-discount.de/en
May 17, 2023
Dear customer, thank you for your feedback and for your order. We are sorry that there seems to have been difficulties with the delivery. We really want to apologize for that. I have forwarded your feedback to the relevant department so that we can improve. We appreciate your understanding, and we hope you enjoy the items you ordered.
May 16, 2023
 Verified review

Way too slow delivery – and way too slow customer support.

I like shopping at Bike-Discount – good prices, at lot of products in stock. However, your delivery time that past 6 months has been a joke. And you customer support is way too slow. I would like to keep shopping at Bike-Discount. However, regarding delivery and customer support you are getting way behind Bike24, Bike-Components and R2Bike, where I also shop. And I think the way your customer support has handled the issue with this order/case, is way below what I would expect. Hence, what you can compete on right now is probably only cheaper prices and/or you having products in stock, which are not in stock at one of the other webshops.
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Answer by bike-discount.de/en
May 17, 2023
Dear Customer, Thank you for your order and your rating. We are pleased that you are happy to benefit from our low prices and our large selection of products. We could see that you have already placed another order, and we appreciate that. I have checked your information. You placed your order in the evening outside our business hours and within two working days we packed it and handed it over to our logistics partner. We are sorry to hear that the transport took longer than expected. Unfortunately, we cannot influence this directly. Perhaps we can give you the tip that you as a customer can choose between DPD and DHL yourself. We hope to be able to fully satisfy you again soon. We are always happy to answer any further questions or suggestions you may have. Thank you for your understanding.
May 13, 2023
 Verified review
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Answer by bike-discount.de/en
May 15, 2023
Dear customer, thank you for your feedback. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.
May 12, 2023
 Verified review
They told me they will investigate and apologize with something I assume it would be free shipping on next order or something, but still nothing...
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Answer by bike-discount.de/en
May 15, 2023
Dear customer, thank you for your order and your review. I have reviewed your case. Unfortunately, the package seems to have been slightly damaged by the logistics partner on the long transport route to your country. Although this is beyond our control, we would like to let you know that we are sorry for the inconvenience. You assured us that the ordered goods in the package arrived to you completely undamaged. We are of course pleased about this. Unfortunately, in individual cases, damage to the shipping carton may occur during transport to a distant delivery country. This is not desirable, but unfortunately not completely excluded. For this reason, we pack our goods conscientiously, so that they arrive safely at our customers. We wish you much pleasure with the ordered items. Thank you for your understanding.
May 10, 2023
 Verified review

Slow dispatch, wrong items sent

Time from buying till dispatching is way too long. All items were on stock and it took almost ten days to dispatch. Wrong item was sent. Tire from last order was punctured with screw on the side.
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Answer by bike-discount.de/en
May 11, 2023
Dear customer, thank you for your feedback. I have reviewed your case. The last orders have all been packed quickly and have been delivered to you in a timely manner. We are sorry that you do not seem to be completely satisfied. Is there anything else we can do for you? Feel free to contact us by email or by using our contact form. Thank you very much.
May 8, 2023
 Verified review
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Answer by bike-discount.de/en
May 8, 2023
Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we can't find any request regarding this from your side in our system. Can we help you? Please feel free to contact us via our contact form.
May 8, 2023
 Verified review
A bit slow to send the goods out
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Answer by bike-discount.de/en
May 8, 2023
Dear customer, thank you for your order and your review. We are glad that you are satisfied with the items you ordered. I have checked your information: You placed your order in the evening after our business hours. We have already handed it over to our shipping service provider on the second working day after that. We are sorry if the delivery took longer. We thank you for your patience and understanding.