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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Poor description leading unnecessary to customs and vat charges .
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Answer by bike-discount.de/en
11 days ago
Dear customer, thank you for your comment. I have checked your case. We provide transparent information about our shipping conditions in our general terms and conditions. We are sorry that you are apparently not completely satisfied. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
9 days ago
Verified review
Return parcel to Finland. Returning items is too expensive now.
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Answer by bike-discount.de/en
9 days ago
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
3 days ago
Verified review
Very slow shipment
Month passed and bike is not yet even shipped. Is it a scam?!
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Answer by bike-discount.de/en
2 days ago
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Apr 5, 2024
Verified review
I am getting 3 times missing products
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Answer by bike-discount.de/en
13 days ago
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Mar 28, 2024
Verified review
A lot of your equipment is sold out.
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Answer by bike-discount.de/en
Mar 28, 2024
Dear customer, thank you for your order and your review.
We are sorry that the items you requested were not available. We are proud of our wide range of products and our high delivery capacity. In most cases, the item will be back in stock shortly. You are also welcome to contact us directly at any time if you have a question or request regarding an item.
Thank you for your understanding.
10 days ago
Verified review
Tax return proces vers cumbersome
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Answer by bike-discount.de/en
9 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Mar 30, 2024
Verified review
Packet took 6 days to arrive.
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Answer by bike-discount.de/en
Mar 30, 2024
Dear customer, thank you for your order and your review.
We are sorry that there has obviously been some inconvenience.
I have checked your details: We processed your order quickly and handed it over to our logistics partner on the same day it was placed. Unfortunately, it took them a little longer than usual to deliver the parcel - we want to apologize for that.
We hope you enjoy the articles you have bought and would like to thank you for your patience and understanding.
Apr 2, 2024
Verified review
Good prices, slow delivery
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Answer by bike-discount.de/en
Apr 4, 2024
Dear customer, thank you for your order and your review. We are sorry that our logistics partner apparently took a little longer to deliver and apologise for the inconvenience caused. We hope you enjoy the items you have ordered.
Mar 26, 2024
Verified review
My bike still dont arived
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Answer by bike-discount.de/en
Mar 26, 2024
Dear customer, thank you very much for your order and your review. We are sorry that it has taken a little longer than expected. We are subjecting your bike to a final, careful check and are preparing it conscientiously for transportation. I have checked your details in our system: we are still within the specified delivery time. Your bike will certainly be ready soon and handed over to our logistics partner. You are also welcome to contact us personally at any time via our contact form if you have any further questions. We are always happy to assist you.
Mar 26, 2024
Verified review
reply to email
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Answer by bike-discount.de/en
Mar 26, 2024
Dear customer, thank you for your order and your review.
We are sorry that you have not yet received a response to your Email. I have checked your request: unfortunately there was a processing error. We sincerely apologize for this. We have already replied to you and suggested a solution. Of course, we will solve your problem as soon as possible. Thank you for your patience and understanding.
3 days ago
Verified review
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Answer by bike-discount.de/en
3 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
4 days ago
Verified review
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Answer by bike-discount.de/en
3 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
7 days ago
Verified review
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Answer by bike-discount.de/en
7 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
10 days ago
Verified review
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Answer by bike-discount.de/en
10 days ago
Lieber Kunde, danke für Ihr Feedback. Leider können wir keine Kommunikation in unserem System von Ihnen finden. Falls Sie ein Problem mit Ihren bestellten Artikeln haben sollten, wenden Sie sich bitte über unser Kontaktformular an uns. Vielen Dank für Ihr Verständnis.
10 days ago
Verified review
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Answer by bike-discount.de/en
10 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
12 days ago
Verified review
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Answer by bike-discount.de/en
11 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
13 days ago
Verified review
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Answer by bike-discount.de/en
11 days ago
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Apr 5, 2024
Verified review
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Answer by bike-discount.de/en
Apr 5, 2024
Dear customer, thank you for your feedback. I have reviewed your case. We are sorry that you are apparently not completely satisfied. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Mar 31, 2024
Verified review
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Answer by bike-discount.de/en
Apr 2, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do to help you? Please feel free to contact us at any time. We hope you enjoy your ordered products.
Mar 21, 2024
Verified review
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Answer by bike-discount.de/en
Mar 22, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
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