Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Feb 12, 2024
Verified review
Report review
Answer by bike-discount.de/en
Feb 12, 2024
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.
Feb 11, 2024
Verified review
Report review
Answer by bike-discount.de/en
Feb 12, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jan 18, 2024
Verified review
Besides the price Jam 8.9
"Besides the price, what I liked the most was the quick communication. In my opinion, I don't know if it was because the purchase date coincided with the holiday season (Christmas and New Year), but the shipping left something to be desired, taking a bit longer than the promised delivery times. However, overall, it went well, with good packaging of the goods and the bike in impeccable condition."
Report review
Jan 11, 2024
Verified review
The delivery was as expected, the after sales was partially good and could also be better. The information concerning a particular request (possibility to place a frame lock)was not given correctly . But they were helpful when I told there was no bike bell although it is a legal requirement, they immediately send me one.
Report review
Jan 13, 2024
Verified review
Rockshox SID Ultimate 29' fork
I ordered a Rockshox SID Ultimate 29' fork and other things.
In the scope of delivery of the fork, it says that the set also contains a fender, which I did not receive... That's why I'm giving 4 stars. Everything else was great. The fork is super.
Report review
Jan 17, 2024
Verified review
Improvements in packaging and delivery time
I think it's important to improve the delivery time for orders.
The last time I ordered a sram cassette, it came wrapped in bubble wrap. I think that a part like that should come packed in the original box and not the way it came.
Report review
Dec 30, 2023
Verified review
I think it’s a good variety of products. I particularly like when I can quickly filter what I’m looking for, however there is still a room for improvement i.e. applying product specific filters
Report review
Jan 22, 2024
Verified review
Competitive pricing, acceptable lead time for shipping, good product range.
Customer service turnaround is disappointing. I logged a question and got zero response.
Report review
Jan 4, 2024
Verified review
Good prices, poor delivery time
Good prices! Nice packing.
Poor delivery time. Shipping cost paid could be used and send items using courier service ie DHL.
Report review
Jan 16, 2024
Verified review
Kolo je super, pedala bi morala biti ze v osnovi, naj jih posameznik zamenja, ce rabi drugacna.
Cas dostave je predolg.
Report review
Jan 3, 2024
Verified review
You will have to bear the return shipping costs they do not offer a return shipping cost for all countries in Europa.
Report review
Jan 20, 2024
Verified review
I'm so disappointed, that you closed the shipping to Kazakhstan. Now I cannot order some good stuff for my bikes 😭
Report review
Jan 23, 2024
Verified review
Great range and good prices.
Great range, good prices and the few times I've had to deal with costumer service always quick and polite.
Report review
Jan 6, 2024
Verified review
Prima shop
Het zou veel makkelijker zijn als je ook met ideal zou kunnen betalen. Voor de rest prima shop!
Report review
Jan 21, 2024
Verified review
Bike delivered as promised
Bike delivered in a reasonable time, perfectly packed, pre-assembled and as advertised.
Report review
Dec 27, 2023
Verified review
Great shopping, you can grab excellent bargains there but choice is often limited.
Report review
Jan 11, 2024
Verified review
De snelle en correcte afhandeling spraken me aan. Beter kan niet voor mij.
Report review
Jan 22, 2024
Verified review
Good prices, but no free shipping and loyalty program
Report review
Jan 8, 2024
Verified review
Good experience, shipping to Ireland could be quicker
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.