Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Overall a good shopping experience. However, as an overseas buyer (CZ), I don't like the fact that approx. 5% is automatically added to the price in checkout. Prices should be transparent thoroughout the whole website, not just checkout.
Overall the experience was good but inconsistencies in delivery costs are annoying and the support team was not capable of answering questions during Black Friday week. In fact, I still have one question that was not answered so far. Also, DHL did a very bad job with the box ripped in several corners. Luckily the bike did not suffer.
Report review
Dec 18, 2023
Verified review
Report review
Dec 18, 2023
Verified review
Report review
Dec 18, 2023
Verified review
Report review
Dec 18, 2023
Verified review
Report review
Dec 18, 2023
Verified review
Report review
Dec 18, 2023
Verified review
Not kept sufficiently informed about delays. Only after I contacted them myself did I receive an answer about delays due to many orders.
Report review
Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you very much for your feedback. It takes approx. 6 - 9 working days from ordering a bike from stock to delivery. If the ordered bike is not in stock, the delivery time will be extended in line with the delivery to us. We thank you for your understanding.
Dec 18, 2023
Verified review
Delivery was a bit slow
Report review
Dec 17, 2023
Verified review
Report review
Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.
Dec 17, 2023
Verified review
Report review
Dec 16, 2023
Verified review
Report review
Dec 16, 2023
Verified review
Better pack the bike
Report review
Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you for your feedback. We apologize for any inconvenience caused and will forward your information to the appropriate department. We are constantly working on improvements. If there is anything else we can do for you, please do not hesitate to contact us.
Dec 16, 2023
Verified review
Report review
Dec 16, 2023
Verified review
Helped me with issue DHL
Helped me with a refund, when the problem was with DHL. Problem solved by bike discount
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.