I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Bike-discount has an active support line on both mail and phone, which comfies the buyer when doubts arise as for the case with my shippingdetails.
I rated 4 out 5 due to the support i had and all parts was shipped..
I suggest you do as e.i Olssonparts does on their homepage, they link spareparts to the specific tractor that a certain sparepart will only fit.
(It will be a big job to upgrade your homepage like this, but i believe it will selk more items, without any returned items..
The cardboard that contained my goods, should have been of thicker and more robust cardboard, since i had broken/holed package arrive with the bike.. unaligned/twisted wheels ...
With the scrathes on the bike and a brakedisk/wheels out of line i got 30€ offer to cover allignment in a radon certified shop.. this would cover my transport to a shop..
It is a decent offer, even i believe they should cover the whole expense
(who covers my transport of the bike(gasoline and carwears? Or traincosts??) and whatabout the time i have to spend..??
This harder cardboard and some better support for wheels, inside the bikepackage could eliminate this details which are very timeconsuming(transport)
I still rate high because overall, i get a decent product for a decent amount of money