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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Sufficient range of products. Even better ifs. The website could be optimised for improved performance and cookies could be used for retaining shipping location and language. Consider an app for mobile use
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Oct 20, 2023
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Oct 20, 2023
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You did not offer to ship the part to Australia, and I had to ask a friend to forward it to me.
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Oct 20, 2023
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Oct 20, 2023
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A wonderful e-shop with personal attention to customers. I have been working with you for over seven years.
What I don't like is that you don't post bad rating comments about any product. This would be helpful because it would save other potential customers from wasting time and money.
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Oct 19, 2023
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Oct 19, 2023
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Oct 19, 2023
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Good prices, but long delivery time.
Good prices and a large and good selection. My last purchase resulted in a very long delivery time and slow response to reminders.
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