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Top positive review
Aug 16, 2023
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Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
They separated one order to two box. They sent to me the second box two days later. The biggest problem was, I went to Holiday, where I want to use it.
I sent some question to a support, but they forget to answear to me.
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Answer by bike-discount.de/en
Jul 31, 2023
Estimado cliente, gracias por su pedido y su comentario. Sentimos mucho las molestias ocasionadas. He comprobado sus datos. Enviamos el pedido en dos paquetes para proteger la mercancía durante el transporte, ya que uno de los artículos es una pieza grande y pesada.
Gracias por su comprensión.
Jul 28, 2023
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The expedition time , it takes more than one week to send my package.
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Jul 28, 2023
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Wide selection and competitive prices
Bikediscount have a wide selection of many diffrent types of items, and the prices are competitive
Great shop, good choice of products. Only issue is that they consistently use 3-4 days for order handling from point of order. This is much longer than comparable shops in EU.
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Jul 27, 2023
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Jul 27, 2023
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Over all good experience, only four stars this time because although one item was showing in stock was actually not. All other items arrived in time and as described.
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Jul 27, 2023
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Good prices. Nice online shop. Would be five star if they offered free shipping on order over a certain amount for all EU customers
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Jul 27, 2023
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Jul 26, 2023
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Jul 26, 2023
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Wery good serviss and safe paking,but no discount for offten klient's??? ;(
I spend about 4k ,but no eny dicount % :(
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Answer by bike-discount.de/en
Jul 27, 2023
Dear customer, thank you for your order and your review.
Thank you for appreciating our service and products. We are happy that you enjoy benefiting from our wide range of products and our excellent prices. Unfortunately, so that we can continue to guarantee these to all our satisfied customers, it is not possible for us to offer individual discounts. But we regularly have great promotions with special offers. We are sure there is also something interesting for you. Thank you for your understanding and enjoy your ordered goods.
Jul 26, 2023
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Jul 26, 2023
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free shipping could be added
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Jul 26, 2023
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Minimum order was too high in my opinion for shipping to UK, otherwise all good
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