Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
When paying with Amazon Pay, bike-discount didn’t take the full address from Amazon and the package could not be delivered, so it was sent back. I had to call them and ask for correction and got my package in about 3 weeks
Report review
Answer by bike-discount.de/en
Aug 22, 2023
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. We are constantly working to improve our services. Is there anything we can do for you? Please feel free to contact us by email or by using our contact form. Thank you for your interest.
Great prices and quick shipping but shipping box was kinda flimsy and was apparently reinforced with tape on the bottom but it held together and everything arrived undamaged.
Report review
Aug 21, 2023
Verified review
Delivery can be little bit faster.
Report review
Aug 21, 2023
Verified review
Report review
Aug 21, 2023
Verified review
Report review
Aug 20, 2023
Verified review
The shop and service is good overall, and of course we all shop here because of the price.
The only down side is that they use the worst possible shipping solution for overseas and don't offer any express service.
Standard DHL can take more than 3 weeks to ship something. I had packages from China that arrived faster.
Report review
Aug 20, 2023
Verified review
Report review
Aug 19, 2023
Verified review
Very good, only sending the ordered items could be faster.
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication in our system from you. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.
Aug 19, 2023
Verified review
Report review
Aug 18, 2023
Verified review
Report review
Aug 18, 2023
Verified review
Report review
Aug 18, 2023
Verified review
Report review
Aug 18, 2023
Verified review
Report review
Aug 17, 2023
Verified review
Report review
Aug 17, 2023
Verified review
Good prices and availability. The return process however is a bit cumbersome.
Also shipping abroad could be faster. Overall I recommend bike-discount.de
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.