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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication in our system from you. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.
Aug 19, 2023
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Aug 18, 2023
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Aug 18, 2023
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Aug 18, 2023
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Aug 18, 2023
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Aug 17, 2023
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Aug 17, 2023
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Good prices and availability. The return process however is a bit cumbersome.
Also shipping abroad could be faster. Overall I recommend bike-discount.de
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Aug 17, 2023
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Aug 17, 2023
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competitive prices
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Aug 17, 2023
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Aug 17, 2023
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Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
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Aug 16, 2023
Verified review
Nice quality products, well packed.
Shippment time could be improved.
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Aug 16, 2023
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Jullie hebben ontzettend veel en de prijzen zijn keurig. Ik ben erg tevreden. Wat kan beter. DHL keuze levering is minder goed. Duitse post is sneller en geeft beter aan wanneer het gelever wordt. De keuze voor levering via DHL kan wat mij betreft vervallen
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Aug 16, 2023
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Good bike part shop.
Wide selection of quality components.
Good and fast support if needed.
Shipping could be cheaper.
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Aug 16, 2023
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Service is good, but im not the most patient person myself, so a little bit faster delivery would be better :). 1 month waiting is too long (complete bike,instock).
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Aug 15, 2023
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Aug 15, 2023
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please add phone number that is given by the client
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Answer by bike-discount.de/en
Aug 15, 2023
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. Is there anything we can do for you? Please feel free to contact us by email or by using our contact form.
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