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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
The last parcel of the shipment has arrived after 2 weeks.
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Answer by bike-discount.de/en
Aug 22, 2023
Dear customer, unfortunately there were bottlenecks at our shipping service provider due to strongly increased sales. This has slightly increased the delivery time for individual customer orders, we apologize and apologize for the inconvenience.
Aug 22, 2023
Verified review
Great variety of components, great selection of clothing,
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Aug 21, 2023
Verified review
Issue when paying with Amazon Pay
When paying with Amazon Pay, bike-discount didn’t take the full address from Amazon and the package could not be delivered, so it was sent back. I had to call them and ask for correction and got my package in about 3 weeks
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Answer by bike-discount.de/en
Aug 22, 2023
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. We are constantly working to improve our services. Is there anything we can do for you? Please feel free to contact us by email or by using our contact form. Thank you for your interest.
Great prices and quick shipping but shipping box was kinda flimsy and was apparently reinforced with tape on the bottom but it held together and everything arrived undamaged.
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Aug 21, 2023
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Delivery can be little bit faster.
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Aug 21, 2023
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Aug 21, 2023
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Aug 20, 2023
Verified review
The shop and service is good overall, and of course we all shop here because of the price.
The only down side is that they use the worst possible shipping solution for overseas and don't offer any express service.
Standard DHL can take more than 3 weeks to ship something. I had packages from China that arrived faster.
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Aug 20, 2023
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Aug 19, 2023
Verified review
Very good, only sending the ordered items could be faster.
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication in our system from you. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.
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