Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Mixed experience with the company.
I have ordered some bike parts on 19th July, they dispatched it quite quickly, and it was handed over to delivery company DHL the 21st July.
The parcel has arrived to DHL export center in Feucht the next day. So far so good.
But the latest update was on 23 July, that the parcel was on its way to destination country.
It has been over 2 weeks, when I finally had enough and reached out to customer service. They answered the next day and they are investigating my lost parcel as of now. I hope the issue gets resolved soon and I either receive my parcel or getting reimbursed for my purchase.
Report review
Answer by bike-discount.de/en
Aug 11, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience.
Your issue has been reported, and is being processed. We will get back to you as soon as possible. Until then, we ask for a little patience.
Aug 9, 2023
Verified review
Report review
Aug 9, 2023
Verified review
Report review
Aug 9, 2023
Verified review
Report review
Aug 9, 2023
Verified review
Shop offers a large range of products. Indication of availability or leadtime is very handy.
Shipping cost for small shipments is too high. Best to wait until you have a large amount before ordering.
Report review
Aug 9, 2023
Verified review
Report review
Aug 9, 2023
Verified review
Report review
Aug 9, 2023
Verified review
Good price and fast delivery
Report review
Aug 9, 2023
Verified review
Add the phone number to my address!!!
Everything is great, except you NEVER add the phone number to my address (Romania), so I NEVER get notified by the courier about my delivery (5+ orders already)
Report review
Aug 9, 2023
Verified review
Cheap price
No instructions or original packaging
Report review
Aug 9, 2023
Verified review
Report review
Aug 8, 2023
Verified review
Romel
I like: quick response, info flow, lead time was shorter that declared.
Dislike: The bike had some technical faults > bent derailleur hook, frayed end of steel cable for shifting gears, front shock absorber side rubbed off in transport (minor detail), damaged steel cable grommet (plastic element where the cable enters the bicycle frame) for saddle height adjustment.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.