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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Fair. Delivered as promised. Deleivery time could improve, however realistic with import from other country and bank check for payment
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Answer by bike-discount.de/en
Jun 1, 2023
Dear customer, thank you for your feedback. We are very sorry that it seems to have taken a little longer. We are pleased that we were otherwise able to satisfy you. If you have any further questions or suggestions, please do not hesitate to contact us.
May 31, 2023
Verified review
They do not have a vat scheme in place, unlike many other competitors, so orders coming into the UK will get caught up in customs and will attract duty charges and fees. When the fees are factored in, any apparent cost saving is soon evaporated. Great range of products that are not available as a one stop shop elsewhere so probably worth the hassle.
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May 31, 2023
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out-of-stock product did not become available for ordering when the notice email was sent, but i needed to wait and log in later to complete the order
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May 31, 2023
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Good price/performance products, only expensive shipping to some part of Europe even if you order over 250 eur. It should be free.
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May 31, 2023
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Nice prices and products
I expected faster delivery
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May 30, 2023
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May 30, 2023
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Answer by bike-discount.de/en
May 31, 2023
Lieber Kunde, danke für Ihre Bewertung und Ihre Bestellung!
Können wir Ihnen noch irgendwie weiterhelfen? Sehr gerne können Sie sich jederzeit über unser Kontaktformular an uns wenden.
May 30, 2023
Verified review
Delivery time
Product are well enaugh described. The only thing which improvement is welcome is delivery time when shipping abroad.
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May 30, 2023
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Ingen problemer ud over det bliver postnord som står for den sidste levering i Danmark
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May 30, 2023
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May 30, 2023
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Pricese are in right level but service could be better. Do not expect any help to choose right conponents.
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Answer by bike-discount.de/en
May 31, 2023
Dear customer, thank you for your order and your review.
We are sorry that we could not answer your request to your satisfaction. I have reviewed your case: Our service staff informed you promptly that unfortunately we could not make a suitable statement in this case, because you have not purchased the bike from us, and we lacked information to make statements about the compatibility of parts.
We thank you kindly for your understanding.
May 29, 2023
Verified review
Never any problems with delivering or products
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May 29, 2023
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Good experience
Some delivery info was unclear and there was some trouble with paying through Amazon so I had to use other ways, otherwise everything was fine.
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May 29, 2023
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May 29, 2023
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May 28, 2023
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Note
Everything regarding ordering, paying, shipping and handling is great, simple and fast.
I just have a critic because there was an error in my last order when I received wrong item. I was reimbursed for the missing item no problem there. Just I think process of getting to the point of reimbursement could be done better.
Kr,
Danijel
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