Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Pricese are in right level but service could be better. Do not expect any help to choose right conponents.
Report review
Answer by bike-discount.de/en
May 31, 2023
Dear customer, thank you for your order and your review.
We are sorry that we could not answer your request to your satisfaction. I have reviewed your case: Our service staff informed you promptly that unfortunately we could not make a suitable statement in this case, because you have not purchased the bike from us, and we lacked information to make statements about the compatibility of parts.
We thank you kindly for your understanding.
May 29, 2023
Verified review
Never any problems with delivering or products
Report review
May 29, 2023
Verified review
Good experience
Some delivery info was unclear and there was some trouble with paying through Amazon so I had to use other ways, otherwise everything was fine.
Report review
May 29, 2023
Verified review
Report review
May 29, 2023
Verified review
Report review
May 28, 2023
Verified review
Note
Everything regarding ordering, paying, shipping and handling is great, simple and fast.
I just have a critic because there was an error in my last order when I received wrong item. I was reimbursed for the missing item no problem there. Just I think process of getting to the point of reimbursement could be done better.
Kr,
Danijel
Report review
May 28, 2023
Verified review
The return is complicated from Finland.
Report review
May 27, 2023
Verified review
Bike-Discount is one of my go to website for bicycle parts. Prices are competitive and they have a wide selection. My only complaint is that they do not have multiple shipping options. They only shipping option to my location, Portugal Islands, takes 3 weeks to 1 month for delivery. For less than 4 euros for shipping it is fair delivery times. When I need something in a hurry I have to order from a competitor and pay 5x as much for shipping but they don’t always have what I need.
Report review
May 26, 2023
Verified review
Report review
May 26, 2023
Verified review
Report review
May 26, 2023
Verified review
Report review
May 26, 2023
Verified review
Get more bikes in stock
Report review
Answer by bike-discount.de/en
May 30, 2023
Dear customer, thank you for your review and your order!
Is there anything else we can help you with?
You are very welcome to contact us at any time via our contact form.
May 26, 2023
Verified review
Seriedade
A diversidade de material, a rapidez do envio, a seriedade.
Report review
May 26, 2023
Verified review
Report review
May 26, 2023
Verified review
Everything went well and the delivery arrived as expected.
Report review
May 25, 2023
Verified review
Report review
May 25, 2023
Verified review
some products were missing from the order
Report review
Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you for your order and review.
I have reviewed your case. Apparently, unfortunately, there was a transport damage during the delivery of the package. Even though we have no influence on it, we are of course sorry for the circumstances. You have contacted our customer service and we have promptly refunded the amount. If we can still help you in any way, please do not hesitate to contact us at any time. Thank you for your understanding.
May 25, 2023
Verified review
Delivery of the order was received but delayed.
Report review
May 25, 2023
Verified review
The e-shop is great and shipment is not
The e-shop is great and have a big assortment.
But the shipping is bad. I have ordered bicycle and some equipment. It was a mess with shipment. But I was surprised that my order was splitted in two parts and now I still wait for the rest of order. So, it takes around month to get your order. It's pretty uncomfortable.
You should be patient to wait your order.
Report review
Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you for your order and your review. We absolutely appreciate your positive feedback. In order to protect the ordered items, we carefully packed them in two packages and handed them over to the logistics partner on the same day. Apparently, the shipment that was on its way by freight was delivered to you faster. The other shipment seems to be still on its way, but has already crossed our national border and is on its way to you. We sincerely apologize for the inconvenience. We are always happy to answer any questions you may have.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.