bike-discount.de/en
Reviews:

14,056 reviews in the last 12 months48,988 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Apr 27, 2023
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Apr 26, 2023
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Apr 26, 2023
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Apr 26, 2023
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It was ok. Expected it to be a bit faster. Nothing to complain.
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Apr 26, 2023
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Product was as expected. DHL was slow
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Apr 26, 2023
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Apr 25, 2023
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Good assortment of parts, but quite slow delivery
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Apr 25, 2023
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Its been 3 weeks and i didnt recieve my order. please review your shipping policy - posta moldovei is not the best choice of delivering goods for 30Euros. There are companies from UK that a sending goods via DHL (even on free delivery for orders above 150Pounds) As per-general BD - is the best all around site for sportgoods!!!!
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Answer by bike-discount.de/en
Apr 26, 2023
Dear customer, thank you for your order and for your feedback. We are very pleased that you are satisfied with us. Regarding the logistics partners, we would like to explain that via normal shipping by DHL, the packages are handed over to the national parcel service of the country of delivery. We are very sorry if this unfortunately does not meet the quality requirements. You describe the shipping by DHL Express, where the goods are delivered by DHL directly to the customer. We will probably be able to offer this shipping method to our customers in the future as well. If we can still help you in any way, please do not hesitate to contact us at any time. Thank you for your understanding.
Apr 25, 2023
 Verified review

Boa qualidade / preço

Boas, gosto da qualidade do material, qualidade / preço. Não gosto de algum atraso (por vezes) e a dificuldade de devolver ou trocar item com defeito, devia vir a etiqueta de devolução na encomenda caso fosse necessário.
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Apr 25, 2023
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Apr 24, 2023
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Apr 24, 2023
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Good shop, bad shipping

I have ordered a bike from Bikediscount before, and I know the price/quality ratio is good. This time, the shipping process is a huge disappointment. It's been three weeks since the order and still no sign of the bike. I paid (a lot) for a DHL shipping but the tracking code takes me to PDP which has always been a nightmare to work with. The tracking ends somewhere in Denmark. I just hope the bike arrives unharmed.
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Answer by bike-discount.de/en
Apr 25, 2023
Dear customer, thank you for your order and your review. We are pleased that you have been satisfied with us so far and, of course, wish that this continues. I have checked your case. The package via DPD should be delivered to you today. The bike was shipped via DHL freight and is on its way to you. Please feel free to contact us at any time if we can assist you in any way. Thank you for your understanding.
Apr 24, 2023
 Verified review

Shipping is too slow

Ordered my bike on this site and it is entering the 4th of week and I still have not received my bicycle yet. It is shipped from Germany to Vienna, Austria although it said on website it will maximum 14 days for shipping.
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Answer by bike-discount.de/en
Apr 25, 2023
Dear customer, thank you for your order and your review. Of course, we can understand that you are eagerly waiting for the ordered bike. We are really sorry that the delivery seems to take longer than expected. I have checked your case and could see in the tracking that the bike should be delivered to you today. If you still need any help, please do not hesitate to contact us at any time. Enjoy your new bike!
Apr 23, 2023
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Apr 23, 2023
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Apr 23, 2023
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Answer by bike-discount.de/en
Apr 24, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
DK
Derick K.
Alpiarca
Apr 23, 2023
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Apr 23, 2023
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Information is precise and the shop has a very good range of products. What I don’t understand is the that prices for Dutch are slightly higher than for Germans. We do pay already for higher postage isn’t?
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Apr 23, 2023
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The return policy is disappointing.
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Answer by bike-discount.de/en
Apr 24, 2023
Dear customer, thank you very much for your rating. Our return policy for your country of delivery can be viewed transparently on our website prior to purchase. Please understand our procedure.
Apr 22, 2023
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