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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Shipping cost has gone up every year meaning it´s not that competitive compared to LBS anymore and makes me consider other options for quicker purchase
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Jun 18, 2023
Verified review
Service is generally good, bit disappointed having had to send clothes back as the size was way too small, have hoped for feedback but as yet nothing
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May 31, 2023
Verified review
out-of-stock product did not become available for ordering when the notice email was sent, but i needed to wait and log in later to complete the order
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Oct 27, 2023
Verified review
Ordering proces went well.
Alltough the communication can perhaps be better.
You can't follow the status of the order or the estimate delivery time.
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Nov 10, 2023
Verified review
Registered customer a long time ago without having a discount to any of my orders..why i should be a log-in client since i don't get any price off??
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May 18, 2023
Verified review
Slow shipping to Finland
Shipping took over two weeks. Minor problems with the order as well, i bought a handlebar for a road bike, cables for breaks and gears were missing.
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Nov 26, 2023
Verified review
Prijs are competitive but dpd delivery not ok
Prijs are competitive. Dpd délibéré to belgium was nog goed. They delivered my package at a lick point at 12 km from my home without notification!
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Oct 6, 2023
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Before I receive the order within 10 days, which is good.
Now and since last year it takes a month to reach destination, if no further delays...
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Jun 27, 2023
Verified review
I don't get it with DHL all the way. I don't like posturinn they add cost that DHL do not add. And some time it is a loot of the over all price.
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Oct 30, 2023
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Great
Lot of stuff, great prices, great support, quick shipping.
It would be nice to have free shipping to Croatia, at least for orders over 100eu.
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May 29, 2023
Verified review
Good experience
Some delivery info was unclear and there was some trouble with paying through Amazon so I had to use other ways, otherwise everything was fine.
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Oct 31, 2023
Verified review
In general I like Bike discount a lot, unfortunately the delivery service they use is DHL and I very rarely have a good experience with them
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Nov 7, 2023
Verified review
Excellent price and product
If you're willing to wait a week or two/three the products are fantastic, delivery perfect, quality excellent.
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Jun 10, 2023
Verified review
Good prices, little bit longer delivery than on Amazon. No option of free delivery to Belgium (for example if you order above some sum ..).
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Dec 14, 2023
Verified review
I like most things about this shop.
The one thing I'd like to be improve is the delivery times of bicycles.
Other than that, thumbs up!
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Nov 18, 2023
Verified review
Best price online, perfect.
Amazon-pay charged me €25.- i found out later.
Somehow I don’t have an account. Maybe for later use.
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Jul 27, 2023
Verified review
Good prices. Nice online shop. Would be five star if they offered free shipping on order over a certain amount for all EU customers
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May 9, 2023
Verified review
+ Good shopping experience, best price guarantee, allots of discounts.
- Poor communication, especially about best price guarantee.
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Oct 19, 2023
Verified review
Good prices, but long delivery time.
Good prices and a large and good selection. My last purchase resulted in a very long delivery time and slow response to reminders.
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Sep 12, 2023
Verified review
It has a good service and price. Just don't give 5 stars because the shipping takes a little bit too long for me. I'm in Portugal.
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