bike-discount.de/enReviews

: 25,909Excellent

4.78

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certified since: Jun 7, 2022
updated on: Sep 24, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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certified since: Jun 7, 2022
updated on: Sep 24, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

3,711 verified reviews in the last 12 months

25,909 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Oct 7, 2021
Good service and pleased with how efficient ordering and delivery was. Sadly, due to Brexit, once it hits the UK shores you get VAT added, import duty (which seems to be more like 3.5% rather than the 2.5% advertised on GOV.UK) and ParcelForce's 'handling fee' of £12. None of this is Bike-Discount's fault. Yet, I think they could do more on their website as 'Tax-free, excluding 14.99 € freight charges' is in really small print. The tech is there to make this clearer. And it's not a 'national sales tax' but VAT which is more understandable for GB customers. That said, still a good price vs GB stockists, in stock (not to be underestimated!) and easy to order, good updates and the delivery time as expected. Thank you.
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the most relevant critical review


Oct 29, 2021
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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Reviews for bike-discount.de/en

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(320)
 Verified review
Aug 26, 2022
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 Verified review
Aug 26, 2022
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 Verified review
Aug 16, 2022
Bike-discount had the parts I needed and they delivered in a speedy time frame. My only criticism is given to their payment methods, a little confusing and not so user friendly for first time users. I have an amazon pay account, which I have used for several years, but Bike-discount do not list my country as part of its payment service?
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 Verified review
Jul 25, 2022
Handle the problems with Amazon payment and trouble with special foreign letters (like Æ, Ø and Å) which, in my case, make the name of the street disappear on the package's adress label. Result: It will return back to you! It happens twice, until I the third time make a new user profile without Amazon log-in. Then the order succeed
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 Verified review
Aug 11, 2022
The site has pretty competitive prices and a wide range of products. Reliable, and shipping and delivery is quite fast, usually within 2/3 days the order gets delivered. Two things keeping me from giving the 5 stars: there is not free shipping, and it seems they don't ever have discount codes.
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 Verified review
Aug 1, 2022
This time it took almost a week to get stuff shipped, that’s why 4/5. Generally I would give 5/5 because this wasn’t my first order from there and there hasn’t been any problems. Two times I have done some order changes and both customer service been great.
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 Verified review
Aug 18, 2022
assortment of goods is great. prices could be lower )) when shipping my order telephone number was not added to my shipment documents, therefore upone recieving goods it caused some misunderstanding in delivery time.
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 Verified review
Aug 23, 2022
Bike-Discount is my go-to online bike shop. There prices are the best in the business, there return policy is very good and hassle free. I only wish the transportation cost was free from a certain amount.
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 Verified review
Aug 5, 2022
Parts were correct and delivery to Finland border fast, but after that there was a little extra delay and return of wrong parts is to be covered by customer. Customer service could respond little faster
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 Verified review
Aug 15, 2022
I did not receive the first delivery-notification from Postnord. Only a reminder. (But it was possible to track the package from your emails, I just didn't notice that DHL handled it over to Postnord)
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 Verified review
Jul 29, 2022
The price for this article was better than other webshops, however there was a (very minor) damage, that might have been the reason. I was not informed about this damage however.
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 Verified review
Aug 1, 2022
Bike discount has chanced their return policy for certain countries. Only few countires hace free returns nowadays. I can't buy helmet's or clothing no more from here.
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Aug 1, 2022
Excellent website,, lot of variety of parts, good price,- downside is it can take 1-3 days for dispatch and 5-7days for delivery from Germany to Ireland.
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 Verified review
Jul 31, 2022
Even though the delivery was stated as 1-3 business days it took 5, which made me quite worried if I receive the goods before my departure for holidays.
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 Verified review
Aug 10, 2022
Quite wide variety of quality parts with reasonable price. Delivery time to Finland is usually one week longer than promised - otherwise very OK.
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 Verified review
Aug 1, 2022
Delivery is slow, websire is extremely slow! But everything else works perfectly fine. Returns, claims, customers support, website functionality
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 Verified review
Aug 6, 2022
Good prices, but they didn't stay the same in the shopping cart as the listed prices, though a little higher, still good! Fast delivery!
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 Verified review
Jul 27, 2022
Somewhat slow delivery, but no issues with the order at all. Could improve on payement methods (or maybe I missed the online option)
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 Verified review
Jul 27, 2022
I Like friendly prices and because I m not in Germany I get VAT back . Sometimes delivery to My home country is little too slow
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 Verified review
Aug 14, 2022
Delivery time to the Czechia was extremely slow. Returns are not pre-paid - this service is only for few European countries :-/
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