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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Preparing the parcel for shiping could be a little faster.
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May 12, 2023
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All good
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May 12, 2023
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May 12, 2023
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Fast and punctual
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May 12, 2023
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The was a problem with a part availability which they failed to notify me in time, other than that the whole experience was good...and the packaging /QC excellent.
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May 12, 2023
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May 11, 2023
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May 11, 2023
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May 11, 2023
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Product not as described
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May 11, 2023
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Selection was good, prices on par and the delivery pretty speedy.
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May 11, 2023
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May 10, 2023
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Delivery time could be better/faster.
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May 10, 2023
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order made, delivered, and correct
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May 10, 2023
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Good e-Shop
Nothing, maybe when is any problem with customer order, give faster info to customers, where is problem. I’m satisfied how support worked then. Thanks 😊
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May 10, 2023
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May 10, 2023
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May 9, 2023
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May 9, 2023
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+ Good shopping experience, best price guarantee, allots of discounts.
- Poor communication, especially about best price guarantee.
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