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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
I received a large delivery of some 20 bike parts and one was missing. I sent a complaint and received the missing part without any questions asked and without additional cost in a couple of days. Very professional and recommendable.
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Apr 2, 2024
Verified review
Great experience
My experience is great until now. I have ordered twice and the items were not harmed and in perfect condition. Large variety of items and good prices. The only thing that could be possible better, is the estimated delivery time.
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9 days ago
Verified review
My favourite shop
I always take my first steps in purchasing bicycle parts to bike-discount.de
Good prices, good after-sales customer service, hassle-free returns of accidentally wrongly selected components. I've never had a bad experience here.
The best e-commerce supplier in the market. Never encountered a single problem with this company. Best prices for their products. Few times I was looking for a solution. It just took an email with an answer within 24 hours.
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Mar 20, 2024
Verified review
Love this prices :))
I like that orders are very easy to place using the site.
I like the prices.
I like the fast delivery even if I am located in Romania.
I would like to have free return when needed.
I would purchase more if there was a app.
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8 days ago
Verified review
Excellent. 5 out of 5.
They became my primary online shop for everything bike-related since I discovered them online. They offer a huge choice of products, the best prices worldwide, fast shipping, and reliable customer support. 5 stars out of 5.
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4 days ago
Verified review
I would like to thank the staff of by discount for a good product delivered on time. Among the wishes, I would like to see the delivery of larger goods to Canada, such as, for example, wheels and other large goods. Thanks.
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10 days ago
Verified review
I ordered a bike and everything went great. The delivery time was long due to the spring season. The bike arrived home well packed. Comes with instructions on how to get the bike ready to ride. No complaints! - Finland
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Mar 27, 2024
Verified review
As a regular customer I appreciate the variety of choices available. When item are not available I am notified immediately thus allowing me to pick a different item. I also like the prices and the speed of delivery.
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13 days ago
Verified review
Easy return policy. Printed the return form, placed it in a box, sent the package back to bike-discount.de by post and all was processed easily and quickly. Other than that, everything was also fine and quick.
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4 days ago
Verified review
Transport/shipment, it would be very positive if the carrier provided an indication of the expected delivery date. I never know when we will be able to receive the order, it depends on the freight forwarder.
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Mar 23, 2024
Verified review
One of the best around
I have bought many things from this shop. Very easy to order and communication is excellent. One item was omitted from my last order in error and was sent on as soon as I alerted them. Highly recommended.
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Mar 22, 2024
Verified review
Good product for a good price, smooth webshop and on time delivery
Ordered a RockShox fork from this shop. The price was very good, the webshop was easy to navigate and I appreciate the possibility to use the connection to Amazon account. The delivery was also on time.
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Apr 4, 2024
Verified review
Fast delivery, good quality but high shipping costs for abroad
I like very fast delivery and very good quality for good price.
Only shipping costs are high for abroad buyers and due to high shipping costs are products prices sometimes not attractive anymore.
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4 days ago
Verified review
Overall trustworthy, large assortment and good prices.
I’ve ordered many parts at this webshop. It takes a few days, but prices are good, I’ve never had a wrong delivery and there’s never a fuss about a return. Their assortment is vast.
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4 days ago
Verified review
Excellent choice and value for money.
I was able to get what i was looking for when other mtb sites didn't have it.
Delivery tp Ireland was super quick and very reasonably priced.
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6 days ago
Verified review
Expensive shipping costs in Greece
I would put 5 since the prices are really good but the bad thing is that the shipping costs in Greece is 15 euros which makes the parts almost the original price from other stores
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12 days ago
Verified review
Good inventory and prices, and fast delivery
Good inventory and prices. They were able to cancel my order on my request because I forgot to add some things which I really appreciated. To top it all up, the delivery was fast!!
prezzi comprtitivi e buona scelta. Sarebbe bene che lo spedizioniere inbiasse una mail per il giorno di consegna, indicando, se non una fascia oraria, almeno mettina/pomeriggio.
Fast answer
21 day since I have ordered and make a payment and still no response
I would like to know what is going on with my order and how long it will take to get my order
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