bike-discount.de/enReviews

: 26,440Excellent

4.78

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certified since: Jun 7, 2022
updated on: Oct 7, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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certified since: Jun 7, 2022
updated on: Oct 7, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

4,169 verified reviews in the last 12 months

26,440 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Oct 7, 2021
Good service and pleased with how efficient ordering and delivery was. Sadly, due to Brexit, once it hits the UK shores you get VAT added, import duty (which seems to be more like 3.5% rather than the 2.5% advertised on GOV.UK) and ParcelForce's 'handling fee' of £12. None of this is Bike-Discount's fault. Yet, I think they could do more on their website as 'Tax-free, excluding 14.99 € freight charges' is in really small print. The tech is there to make this clearer. And it's not a 'national sales tax' but VAT which is more understandable for GB customers. That said, still a good price vs GB stockists, in stock (not to be underestimated!) and easy to order, good updates and the delivery time as expected. Thank you.
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the most relevant critical review


Oct 29, 2021
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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Reviews for bike-discount.de/en

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(361)
 Verified review
4 days ago
Bought a Kickr and cassette for a very good price. Both delivered to Ireland with 5 working days. Very transparent with the order and easy to track with the courier. I'll gladly return to buy here.
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 Verified review
4 days ago
they notify you when something changes with your order. Also I send back a jacket that was one size to small and got a mail they received it and where crediting my money. The communication is top.
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 Verified review
Sep 10, 2022
It’s hard to buy nice things from Troy Lee Designs in Slovakia. So I like wide choice of quality equipment on bike discount web, good prices, easy shopping and payment on website, fast delivery
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 Verified review
5 days ago
Very broad service offering with good prices. Make sure to select DHL for delivery. Dpd does not meet expectations with packages delivered more than two weeks after shipment by Bike Discount.
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 Verified review
10 days ago
Fantastic customer service! I was traveling though Europe and they made sure that parts that I ordered were delivered to hotels and waiting for me when I checked in. Excellent prices too.
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 Verified review
12 days ago 
only issue was the delivery time as specified when i ordered the item . it said I'd have them within 4 days of placing the order . not a big deal to me as I knew it wasn't accurate anyway
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 Verified review
Sep 23, 2022
I accidentally ordered the wrong size of my product. Return shipping and payment were no problem. Products and packaging are top notch. The Suspension Seatpost SR Suntour SP-12 is great.
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 Verified review
10 days ago
The shop has great range of products. First my order was finished successfully. I bought some components for drivetrain and saddle. Items was delivered within the expected date.
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 Verified review
9 days ago
Always happy with this online shop, huge range of products and discounts. Always quick and perfect delivery. Never any issues or complaints. Way better compared to local shops.
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 Verified review
13 days ago
Good value for money. Low shipping costs. Delivery takes a few days, but if you can accept that I think they are the most cost-effective of bicycle on-line shops at the moment.
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 Verified review
11 days ago
I' m for many years customer, choosing prodacts with nice quality in special prices. Very fast delivery and reliability. Thanks my friends. Haris from HELLAS (Greece)
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 Verified review
6 days ago
I have been ordering products 15 years and I have countered no problems with the deliveries or quality of the goods. Strong recommendation. Good price level also.
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 Verified review
5 days ago
Good technical support, variety of products, fast delivery and great return policy (some shops will only accept returns if item price is above a certain amount)
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 Verified review
9 days ago
You have great prices and always seem to have the items I am lookiing for in stock. You could possibly reduce the delivery over a certain amount of spending.
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 Verified review
2 days ago
How to find a cog was brilliant, choosing the number of theeths. Finding the right tire was more difficult because of the lack of filters that could be used.
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 Verified review
Sep 16, 2022
Very solid shop. I have made lots of purchases there and never really had any issue, even though I have made a mistake with the order. Strong recommendation.
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 Verified review
Sep 16, 2022
has a wide list of choice and at inviting prices. I only have a repair to do at consumer service maybe could improve a little on resolution of some issues.
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 Verified review
Sep 11, 2022
Decent prices, good website and delivery within the promised time frame. I have ordered for hundreds of euro’s here over several years, no problems so far.
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 Verified review
Sep 8, 2022
Flawless. Always top speed delivery. Superb pricing. Good selection. We’ll packaged. Seamless. Never returned an item. Always happy with the delivery.
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 Verified review
5 days ago
Found the item that I was looking for in the best price. Bery fast shipping to Greece within five or six days and quality items. I will buy again.
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