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certified since: Mar 17, 2016
updated on: Sep 23, 2023
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Reviews for 8wines.com
Top positive review
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Dec 23, 2022
Verified review
Great efficient service and delivery. I ordered my wines middle December as a new customer and had them delivered to a small ski resort in France without any hassle and any delay. No other wine merchant could accomodate me throughout Dec including the big guys like Berry Brothers and Bordeaux Index.
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Top negative review
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Dec 19, 2022
Verified review
One bottle was missing entirely and one bottle had a damaged label on it. I emailed them the very same day to claim the missing bottle. No response for days. I repeatedly tried calling their customer service but no one picked up. When they finally replied, they said that they do not normally ship a single bottle and instead they offered me credit towards my next purchase. Which however meant that to get the bottle I wanted (and which I ordered and paid for), I would have to pay shipping. Naturally, this was unacceptable for me. After a lot of time and energy spent trying to convince them to send me the missing bottle, I finally received it (more than one week later).
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Reviews for 8wines.com
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Dec 19, 2022
Verified review
Great wines but poor customer service
One bottle was missing entirely and one bottle had a damaged label on it. I emailed them the very same day to claim the missing bottle. No response for days. I repeatedly tried calling their customer service but no one picked up. When they finally replied, they said that they do not normally ship a single bottle and instead they offered me credit towards my next purchase. Which however meant that to get the bottle I wanted (and which I ordered and paid for), I would have to pay shipping. Naturally, this was unacceptable for me. After a lot of time and energy spent trying to convince them to send me the missing bottle, I finally received it (more than one week later).
Answer by 8wines.com
Feb 4, 2023
Dear Customer, we are genuinely sorry for the misunderstanding that took place. We investigated your case further and admit that a human error occurred, resulting in a delay in the immediate feedback, which is our standard. We suggested a refund/coupon code as the first option for you, but you opted for delivery of the missing bottle that was shipped immediately. We hope you enjoy the wines!
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Jan 1, 2023
Verified review
Too many bottles were corky, not good. I couldn’t write anything until tested. Unfortunately the expensive ones. If you want details I can write, but I don’t buy from you anymore.
Answer by 8wines.com
Jan 24, 2023
Dear Customer, we are sorry to hear that. Unfortunately, there is nothing we can do several months after the wine has left our hands, like in your case. We store and ship our wines according to the highest industry standards. No one else reported any problems with the wines from your order. Cheers
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Mar 16, 2023
Verified review
The delivery was 5 days too late
Answer by 8wines.com
May 3, 2023
Dear Customer,
we checked the tracking log and found the delivery was not late. The delivery time was longer because of the remote location. Unfortunately, no daily deliveries are scheduled for this specific location, so it took a little longer for the wine to get to you. Because UPS standard shipping has no guaranteed delivery date, we can't find fault on our or even UPS's side.
We hope you are enjoying the wine and will reconsider ordering from us again - this time, please account for the delivery time to your specific location.