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airfrance.ca/en
Reviews:

1,351 reviews in the last 12 months1,800 total reviews  

4.43
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Top positive review

Aug 3, 2023
 Verified review
Air France responds well and quickly to any calls. My flight was cancelled and I had to book another. What is really upsetting - your online booking system says that you are booked with even a confirmation number sent via email, but then the booking was withdrawn. I had to rebook and same email with a new confirmation number arrived in my inbox... I was terrified that the same "error" would occur again as there is nothing to say it is confirmed - and no receipt. Your new booking system upgrade has glitches. The worst thing for me - the price increased over $400 for the same flight. If your system is doing this to clients - your company then benefits because we have no choice but to rebook at a higher price. This is highly disappointing, especially as I fly min twice a year with your company. Please revisit your booking system. Receiving an email with your booking number does not mean you are booked under your new system! Johanna Sinclair

Top negative review

Jun 12, 2023
 Verified review
I had to call to modify a ticket as online service would let me change it. Agent incorrectly changed the ticket, called back and he changed the ticket again and I requested it to be cancelled due to him telling me I was only getting a credit. Agent disconnected the call, no call back. Called on next day, again I was disconnected. Fourth call got an agent who said he couldn't refund ticket (although the tickets were supposed to be "refundable"). I was the one who mentioned the 24-hour cancellation policy and then he submitted a cancellation request. Spent way too much time on the phone. Agent couldn't tell me the amount paid or to be refunded. Working with Air France has been a total disaster. I still have no idea whether I'm getting refunded for the total amount paid under OBCQCG. Summary of the whole process: All times are Toronto times (EST) and amounts are Canadian dollars. Booked flight June 9th approximately 2:45pm (electronic ticket says cost $2,593.26 + 55.01(seat) = $2648.27). I tried to change return from Vancouver, British Columbia to Toronto, Ontario online, had to call Air France to make change, ticket changed approx. 10:18pm. I requested several times during the call that destination be changed but that ticket remain fully refundable. Representative said repeatedly that if original ticket was refundable than changed ticket is automatically the same. He also said, I would get a refund for the price difference. When confirmation received, the ticket terms said that the ticket was now “non-refundable”! I called back in and got the same representative who said that he would change the ticket to “refundable” and I the price difference would be a credit (not a refund). At this point, I’m totally confused as to what has been paid and what amount is owing to me. Furthermore, I insist that any amount owing to me should be a refund not a credit. I ask the agent to cancel the ticket and I will just rebook on my own (i.e., I do not trust the agent anymore). The agent tries to tell me that I would only get a credit not a refund for the ticket. But I say it is within the 24 hour period so regardless of his mistake changing the ticket, it can just be cancelled. He says he will cancel ticket and then phone is disconnected. HE DOES NOT CALL ME BACK. I try to call Air France and now the office is closed! I have two electronic tickets showing $1208 and $1458 but again, no idea what is actually happening. I have no idea whether the OBCQCG has been cancelled by agent as request. I book a new ticket PDF845 to ensure I have a flight. I tried to cancel ticket online – first it said fill out a form and it wouldn’t let me submit it. When I tired again to cancel online, system said “refund request is being processed”. Friday night, around 11:28pm, I get notice of a credit 55.01 and then notice of a credit for $301. Later I get notice which I think says these amounts are being refunded (#356.01). The next day, I try to call to find out if ticket under OBCQCG has been cancelled and if not, again request that the ticket be cancelled. The agent is confused and eventually disconnects the call! I call back and ask for a manager but the agent refuses to provide me with a manager or escalate my request despite me telling him the problems I have been having. I repeat the story again, and he says he cannot refund the ticket as it is non-refundable! I requested it to be cancelled as it is still within the 24hour cancelation period. He submits requests but cannot tell me what has been paid at this point and what will be refunded. Late Saturday night I get a notice of requested refund submitted (No. 876-2A5271A7EB19) but it doesn’t reference any amount. Several times during this process I tried to request an invoice but the invoice comes back showing no amounts and sometimes showing amount paid $2,648.27. No reference to ticket changes costs, refunds, or credits (so not helpful at all). So frustrating. I am left with two charges on my visa $2,648.27 (first ticket -OBCQCG) and $2,328.98 (second ticket I booked which I still need - PDF845) and no idea what is being incorrectly credited or correctly refunded!
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Reviews for airfrance.ca/en

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Jan 13, 2024
 Verified review
The booking webpages have some quirks and so are not the easiest to use.
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Jan 17, 2024
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I haven't flown with them yet so how can I review the business?
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Jan 10, 2024
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better repomse for camnadian travellerds
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Jan 9, 2024
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Time Out

Increase the time for time out.
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Jan 22, 2024
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Website is buggy.
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Jan 18, 2024
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Trop cimp

Trop compliqué
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Jan 22, 2024
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Dec 31, 2023
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Dec 24, 2023
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M

Premièrement, en achetant mon billet sur internet j'ai vu que c'était avec une autre agence et pas avec Air France, une agence aux Etats-Unis.
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Dec 24, 2023
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About your baggage service, things missing from bags

About your baggage service, some stuff was missing issue and getting let bag from you that's worst service I got from you one year before
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Dec 23, 2023
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The price is a little high for connection. Make direct flights from toronto to nice.
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Dec 9, 2023
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Refund within 24 hours is not possible once the return flight date is changed
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Dec 10, 2023
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Jun 30, 2023
 Verified review
The website is deeply flawed. I tried booking a flight, before I finalized the purchase, I opted to select seats. It kept failing to correctly select all 4 seats. So I refreshed the page, it kicked me out and I had to start again but the seats were marked grey (not with an X indicating sold, just grey to mark it as releasing soon). Then the pricing algorithm treated them as sold and raised the price several hundred dollars. So I tried again, same problem, same end result: price went up. So I decided to call in and see if the staff on the phone could “release” the tickets I’d tried to select. Not only was the guy useless, he told me it cost more to book on the phone. Which, although written on the website, it also says on the link that in Canada the pricing is not higher on the phone. So then I ended up just leaving it altogether and decided to go with British airways. Fortunately for AF, I gave it one more check the next day and pricing had gone down below the initial pricing. An absolute mess of a website.
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May 10, 2023
 Verified review
I wanted to be able to book my seat from Paris to Riyadh and i could not do it online. Also, the agent seemed blunt about my situation. All in all, it was ok but I would expect something like "We have seats x available on the aisle or seat y next to window, and would you like me to book any of those seats or do you have any other preference". Its better than saying you can go to the airport and check during check-in. Honestly, I have seen other airlines like Emirates, Middle East, and surprisingly Saudi Airline provide a good customer service experience over phone where you feel that the agent is geniunely welcoming ,keen, and willing to help and offer the best possible solution(s).
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Jul 26, 2023
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D'abord, ce n'est pas parce qu'on vit on Canada qu'il faut tout nous écrire en anglais, même ce sondage. Ensuite, je réitère. On a bien augmenté le nombre de miles requis pour se faire surclasser (on l'a presque doublé meme) mais Air France n'a pas augmenté mais absolument pas, le nombre de miles ou de XP gagné par la cliente pour aller de telle à telle destination. TRES, TRES INJUSTE Mais bon, il faut rattraper les manques d'argent dus a la Covid. Les billets d'avion font dans l'augmentation, du simple au double à certaines périodes. Shocking ! ! ! !
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May 26, 2023
 Verified review
Tried to book a flight for next spring after logging in with Flying Blue. The site would not let me advance because it would not let me click on my name. I called Air France and was told that I was booking too early for the agent to do it over the phone, even though the flight was available on-line and a price was listed. I then tried several more times, and booked without my Flying Blue info and eventually was successful. In the end, I got the flight I wanted at a good price, but the website didn't work well.
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Oct 19, 2023
 Verified review
Sudden price change. I found a flight to Nice for $900 return and was excited to book it but had to wait a day before finalizing the decision to book it. Less than 24 hours later the price shot up to $1350 which I made fearful if I didn’t the cost would further increase. This is a very callous policy designed against customers customer loyalty and respect.
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Aug 11, 2023
 Verified review
I registered an Air France account and purchased two separate tickets recently. The booking system didn't recognize me and required to input my personal information for each booking, which is not very convenient. I hope the booking system could keep a record of the personal information of passengers for a speedy booking in the future. Thank you.
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Aug 20, 2023
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I could not connect to my FlyingBlue account, even though my information was correct. I also couldn't contact them by phone, because the waiting time was over 20 mins. I wanted to clear the situation. Finally, I was pressed by the system to enroll again to buy my tickets. I lost a lot of my time.
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