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airfrance.ca/en
Reviews:

1,351 reviews in the last 12 months1,800 total reviews  

4.43
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Top positive review

Aug 3, 2023
 Verified review
Air France responds well and quickly to any calls. My flight was cancelled and I had to book another. What is really upsetting - your online booking system says that you are booked with even a confirmation number sent via email, but then the booking was withdrawn. I had to rebook and same email with a new confirmation number arrived in my inbox... I was terrified that the same "error" would occur again as there is nothing to say it is confirmed - and no receipt. Your new booking system upgrade has glitches. The worst thing for me - the price increased over $400 for the same flight. If your system is doing this to clients - your company then benefits because we have no choice but to rebook at a higher price. This is highly disappointing, especially as I fly min twice a year with your company. Please revisit your booking system. Receiving an email with your booking number does not mean you are booked under your new system! Johanna Sinclair

Top negative review

Jun 12, 2023
 Verified review
I had to call to modify a ticket as online service would let me change it. Agent incorrectly changed the ticket, called back and he changed the ticket again and I requested it to be cancelled due to him telling me I was only getting a credit. Agent disconnected the call, no call back. Called on next day, again I was disconnected. Fourth call got an agent who said he couldn't refund ticket (although the tickets were supposed to be "refundable"). I was the one who mentioned the 24-hour cancellation policy and then he submitted a cancellation request. Spent way too much time on the phone. Agent couldn't tell me the amount paid or to be refunded. Working with Air France has been a total disaster. I still have no idea whether I'm getting refunded for the total amount paid under OBCQCG. Summary of the whole process: All times are Toronto times (EST) and amounts are Canadian dollars. Booked flight June 9th approximately 2:45pm (electronic ticket says cost $2,593.26 + 55.01(seat) = $2648.27). I tried to change return from Vancouver, British Columbia to Toronto, Ontario online, had to call Air France to make change, ticket changed approx. 10:18pm. I requested several times during the call that destination be changed but that ticket remain fully refundable. Representative said repeatedly that if original ticket was refundable than changed ticket is automatically the same. He also said, I would get a refund for the price difference. When confirmation received, the ticket terms said that the ticket was now “non-refundable”! I called back in and got the same representative who said that he would change the ticket to “refundable” and I the price difference would be a credit (not a refund). At this point, I’m totally confused as to what has been paid and what amount is owing to me. Furthermore, I insist that any amount owing to me should be a refund not a credit. I ask the agent to cancel the ticket and I will just rebook on my own (i.e., I do not trust the agent anymore). The agent tries to tell me that I would only get a credit not a refund for the ticket. But I say it is within the 24 hour period so regardless of his mistake changing the ticket, it can just be cancelled. He says he will cancel ticket and then phone is disconnected. HE DOES NOT CALL ME BACK. I try to call Air France and now the office is closed! I have two electronic tickets showing $1208 and $1458 but again, no idea what is actually happening. I have no idea whether the OBCQCG has been cancelled by agent as request. I book a new ticket PDF845 to ensure I have a flight. I tried to cancel ticket online – first it said fill out a form and it wouldn’t let me submit it. When I tired again to cancel online, system said “refund request is being processed”. Friday night, around 11:28pm, I get notice of a credit 55.01 and then notice of a credit for $301. Later I get notice which I think says these amounts are being refunded (#356.01). The next day, I try to call to find out if ticket under OBCQCG has been cancelled and if not, again request that the ticket be cancelled. The agent is confused and eventually disconnects the call! I call back and ask for a manager but the agent refuses to provide me with a manager or escalate my request despite me telling him the problems I have been having. I repeat the story again, and he says he cannot refund the ticket as it is non-refundable! I requested it to be cancelled as it is still within the 24hour cancelation period. He submits requests but cannot tell me what has been paid at this point and what will be refunded. Late Saturday night I get a notice of requested refund submitted (No. 876-2A5271A7EB19) but it doesn’t reference any amount. Several times during this process I tried to request an invoice but the invoice comes back showing no amounts and sometimes showing amount paid $2,648.27. No reference to ticket changes costs, refunds, or credits (so not helpful at all). So frustrating. I am left with two charges on my visa $2,648.27 (first ticket -OBCQCG) and $2,328.98 (second ticket I booked which I still need - PDF845) and no idea what is being incorrectly credited or correctly refunded!
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Reviews for airfrance.ca/en

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Mar 11, 2024
 Verified review
I had two phone calls for the same ticket. I had to wait quite a bit on the line for the first call. The lady who answered was calm and quite methodical. Overall very good service. The second call was answered without delay. The gentleman was polite and calm. Both representatives were professionals. Overall very good service there too. Please note that in French it is not a good idea to ask the clients for the permission to call them by their first name. This is very current in the English culture but in French it should remain Madame or Monsieur.
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Feb 29, 2024
 Verified review

Going to France

Seeing possible options and the prices for the different options was easy. What was included was clear. I am satisfied with with the overall process. I did not like that it was not possible to extend the time to allow me to finish my transaction and that I had to start over, especially since I was buying more than one ticket. I was also surprised that the seats I had just booked were not immediately released when it timed out and I had to pick different ones.
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Mar 5, 2024
 Verified review

France Booking

Website is very user friendly and easy to navigate around. Very detailed with information, and doesn’t look overwhelming. Would be nice if they had a pop up section that shows prices of flights within a week before/ after the day of your booking to compare prices, vs having to select the date each time and do a new search. But overall very satisfied. Very excited for my trip to France for my wife’s and I honeymoon
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Feb 29, 2024
 Verified review
Good morning The last time we travelled with Air France was a few years ago. I do remember the curious staff, and the good food. This year we chose Air France again due to the great price of our tickets to the Algarve in comparison to Air Canada. We are also pleased that Air France is leaving from Ottawa, our home town, this is another reason why we chose Air France. Thank you Sandra Lebel
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Mar 15, 2024
 Verified review
Their online website had a glitch and didn't put my flight through. Received email notification that flight wasn't confirmed. Good to get that info as I didn't know the flight wasn't confirmed. Spoke to representative and explained issue. Was able to rebook exact flight with exact seats assigned again with their assistance. Thank you. It was great service.
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2 days ago
 Verified review
I liked that the flight I wanted didn't change or suddenly become unavailable or change in price and the currency stayed the same. I was looking for a flight that had only one transit in EU and this was available through the Air France, KLM partnership. I received the confirmation immediately and all is in order.
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13 days ago
 Verified review

very easy to navigate

The AirFrance web site was very easy to navigate. Data was saved as I moved from booking my flight to signing up for Flyingblue membership, so I did not need to re-enter the information. And the price I got was better than what I could find anywhere else, for a direct flight Ottawa-Paris
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7 days ago
 Verified review
I wanted to book YUL to BCN then return from FCO. We are taking a cruise that leaves Barcelona and ends in Rome. It was impossible for me to book the Refundable fare at a reasonable cost. So we booked the return from YUL and will have to book a different Airline for the FCO to BCN leg!
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Mar 12, 2024
 Verified review
The system worked very well until I decided to upgrade my seat for the departure part of my trip. When I hit ‘go back’, the system actually brought me to another search page and I lost the original ticket with its better price. I ended up paying $1,000+ more for my tickets. Very unfair
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Mar 3, 2024
 Verified review
Easy to use, but wow I was surprise by the local cost adder which means you cannot use the initial pricing as any indicator of what the cost will truly be, until check-out. Feels like another airline tactic to show a cheap price until the end.
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Mar 12, 2024
 Verified review
would have appreciated to know a bit more on Premium economy and be able to change /modify to see other options and not having to start all over. Availability to search for seat selection to show what which section is which
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Mar 2, 2024
 Verified review
Simple website easy to negotiate. Choosing seats rather frustrating- we wanted aisle and window. Put one request in and when putting in the other, the first one had ‘jumped’ a row!
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Mar 9, 2024
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Natalie, helped me to make sure I have Indian vegetarian meal on flights. She didn’t rush and understood it’s a crucial requirement and respected my concerns.
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6 days ago
 Verified review
I wish that when you are doing a multicity trip, you could price economy one way and premium economy the other leg. That is only available on a return trip.
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Feb 29, 2024
 Verified review
I got a great deal, due to the AIRFRANCE anniversary. Airfare was simple to book and additional options were clear, reasonable and easy to add. Thank you !!
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8 days ago
 Verified review
Easy to fly to Ottawa direct. You are now my airline of choice. Organized, great wine choice, good food, pleasant staff
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9 days ago
 Verified review
It was easy to book our flights and straight forward. The prices and seat selections were the best we could find.
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5 days ago
 Verified review
Easy to use booking interface, and competitive airfares. Thrilled to have a direct flight to Paris from Ottawa!
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12 days ago
 Verified review
It was simple, straight-forward, and the price was as good as? better? than the cheap flight sites
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Mar 16, 2024
 Verified review

First time travelling

This was our first experience booking a flight. It was easy to follow, one step at a time.
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