FixPart.fi/fi

Reviews:

The parts fit perfectly. Delivery was fast. Customer service helped me find the correct part, but could have done more and could have been faster. There was a production defect in one of the parts I received. This defect may impact the life expectancy of the part. The original version of this part did infact break due to stress, which is why I am replacing it. The replacement part quality is not great because of the defect. I payed about 40€ for a set of parts where this part is included, I think for that price the quality should be top notch. Otherwise it is a great fit, and 40€ is cheaper than purchasing a new appliance. The original manufacturer of the home appliance was not able to provide a spare part, so I love that there is a service that provides these products! I would give 5/5 stars if the quality control of parts was better and if customer service replied faster and searched for the part for me, instead of just helping me to find it myself. However I want to thank customer service because they were still very helpful and reasonably fast. But there is always room for improvement.

Website is informative and I think site is easy to read. You say that customer is able to follow the delivery but nothing happens there suddenly just came text message delivery is ready to pick up.

Everything was fine until i noticed that the part i ordered does not belong to oven i have even though my oven was listed as compatible

The part came quickly, but the quality of the part was not original. The quality was pretty poor

The products I ordered were just right, so from that point of view this shop is reliable and ok. And the delivery was very quick. But, the products were finally unnecessary to us (we found our own spareparts), and we wanted to return the order. I asked for return and got the return address to the France. When I went to the post office here in Finland, it clarified to me, that the return was to be done at my own expence. And the return costs would be about the same amount than was the price of the spareparts. I tried to negotiate about the return costs with the shop, but with poor success. I am sure that I was negotiating with a robot, the answers were so clumsy. So I didn't return the spareparts. I think that this shop is very twisted, dishonest and misleading to the client. This shop advertises the client's easy right to return the order, but doesn't mention by a single word, that the only way to do the return is to do it by the client's own expence. If I had known that, I wouldn't have ordered at all. I can't recommend this shop. You can order, if you are 100% sure you are ordering just the right spareparts you won't need to return.

Sparepart did not resolve the issue with my machine and returning item was prohibited by company rules (customer pays and takes all the risks with zero quarantees). Delivery was not super fast but adequate. I recommend to seek other options.

turhat kyselyt palautuksen perusteista. saako palauttaa vai ei jos ei ole sopiva pitäs voida palauttaa niinkö posti myynnin säännöt sanovat.

I paid more of faster deliver 1-3 days, it arrived after 5 business days

The product was good but it was packed poorly. The first one arrived broken and the replacement also had slight wear, but was adequate for us. The fact that the second one was also poorly packaged was especially disappointing.