joe-nimble.com/int/Reviews

I placed an order for my company in Romania. I decided to shop online since I wasn't able to go to Berlin and pick up the shoes myself. I was preparing my order when I realized they don't have a field on their website where I can add my Company's details. Before I placed the order I called the shop in Berlin and asked if I can get an invoice for my company since there is no field where I can add the details. They replied that there's absolutely no problem and I should place an order as it is and then write to customercare@joe-nimble.com asking for an invoice for my company. I did exactly that. My surprise was that customer care told me that my order was already placed and they cannot modify my invoice. What would you do in this case? I am now spending my time sending dozens of emails begging them to modify the invoice to be able to send it to my accountant and not risk getting fined. And being an intra-community transaction, I should also get my VAT back. Good luck with that. My conclusion. The shoes are decent, but their customer support is the worst I have ever seen. I buy shoes because of ethics and sustainability, but honestly, I don't want to support such a business if they don't pay attention to such details. A very big thumbs down!